Solid Solutions Support
Please call our customer support line on 01926 333777 where we aim to answer almost all your issues immediately. Our Support team are available 9am to 5:30pm, Mon - FriFor non-urgent enquiries where a 2-24 hour turnaround is acceptable then please email support@solidsolutions.co.uk I don't have a support contract...What's Included?If you need interactive assistance then our support desk can see your screen remotely via our GoToAssist/GoToMeeting/ShareMy Screen services.
Click here for a GoToAssist Session
GoToMeeting is the alternative online meeting software you may be asked to use by the Applications Engineer on our Technical support line. Simply enter the number you are given and you will be online with us in no time at all.
ShareMy Screen is the NEW online support tool available to Solid Solutions subscription customers.
Click here for a ShareMy Screen Session
POWERED BY GoToAssist™
What is GoToMeeting / GotoAssist / ShareMy Screen?
GoToMeeting, GoToAssist and ShareMy Screen offer invaluable services for our customers. They allow us to have a look directly at your computer screen, making it easier to diagnose the problems that you may be having.
On top of that, we can even take control of your computer (with your permission of course!) so that we can demonstrate the best solution to your problem directly to you.
GoToMeeting is free for our subscription customers to use, just put the meeting ID you will have been given by our support team in the box above and follow the instructions.
GoToMeeting and GoToAssist allow us to give you the support you deserve.