SolidWorks Subscriptions - What's Included?

Software Upgrades and Enhancements

Get automatic upgrades to the most current versions of SolidWorks software, including new releases and service packs. SolidWorks is continually improving its software and responds quickly to issues reported by customers. Automatic email notification keeps you on top of important news, service requests, and the latest software updates.

Technical Support Services*

SolidWorks Subscription Services provide you with live technical support. Support services include Telephone, e-mail and Web based assistance with product features, menu commands, installation issues, and troubleshooting.

Access to the SolidWorks Customer Portal

The SolidWorks Customer Portal gives you 24/7 online access to a full range of information and resources. Since you can personalize and customize your view of the Customer Portal to suit individual or group preferences, relevant information is always at your fingertips each time you log in.

• SolidWorks Knowledge Base. Search a comprehensive library of documents, including Technical Articles, Help Topics, Tech Tips, Tech Alerts, Macros, and Best Practices, all written and reviewed by SolidWorks experts. In-depth articles give you insight into features, operations, and solutions covering all product capabilities. Whenever you need information - day or night - be confident that the answers are at your fingertips.
• Enhancement Request Privileges. Your SolidWorks Subscription Services membership entitles you to make enhancement requests, so you can directly influence the future development of SolidWorks software. In fact, Subscription Services members initiate over 90 percent of the hundreds of enhancements introduced with each new release of SolidWorks software. You can even provide input on the functionality required for your specific use of the product. 
• SolidWorks webcasts. Participate in regularly scheduled webcasts to learn productivity tips that will help you get the most from your SolidWorks software. Pool your knowledge with the expertise of SolidWorks developers, technical support specialists, and other users worldwide. SolidWorks Discussion Forums. Join the SolidWorks forums, post your questions and comments to other SolidWorks users around the world. There are 38 separate forums covering all aspects of SolidWorks.
• User Groups. Join a local SolidWorks User Group, and meet up with likeminded SolidWorks enthusiasts.

*Our Guarantee

The support desk endeavours to respond immediately to telephone and e-mail support calls and we aim to respond to logged calls within 1 hour. If you are not satisfied with the solution offered, we promise to arrange to meet within a mutually acceptable period.