Terms and Conditions
A. Definitions
i. Customer – a person or company buying products from Solid Solutions
ii. Solid Solutions Management Ltd (SSM) – the Product vendor as identified on the invoice and, where relevant, the support provider.
B. General
1. Written quotations issued by SSM shall be binding on SSM for a period of thirty (30) days from the date of quotation, unless otherwise agreed in writing, and shall therefore be subject to variation or cancellation without notice thereafter.
2. Value Added Tax, and any other taxes, duties or levies, are not included in any of the prices contained herein but will be charged, as required by law, at the prevailing rates at the time of supply.
3. Any terms and conditions included in or with a Customer Purchase Order shall have no force and effect unless agreed in writing by SSM.
C. Delivery, Title and Risk
1. SSM will, to the best of its ability, comply with the Customer’s instructions concerning dates of delivery. However, any delivery date given is an indication only, offered in good faith. SSM does not guarantee this date and shall not be held responsible for claims or damages, to the fullest extent permitted by law, arising from delayed deliveries. Delivery by instalments may be made.
2. Legal title of the products shall not pass to the Customer until SSM has received payment in full for such products. Until then, the Customer must insure the goods and may use them, without modification, in the ordinary course of business. Risk of the loss of the goods passes to the Customer on delivery.
D. Acceptance and Warranty
1. All goods or services shall be deemed accepted unless rejected by notice in writing to SSM within 7 days of delivery. Any such notice shall give detailed reasons for such rejection. Upon receipt of this notice, a refund will be considered, with deductions made as appropriate. If SSM agrees to the return of the goods, they must be in their original condition with packaging, a return note and proof of purchase; the return costs may also be payable by the Customer.
2. Should the goods prove defective within 90 days of delivery, SSM will arrange repair or replacement within a reasonable time. SSM does not give a warranty guarantee protection for 1) damage caused by incorrect installation, use, modifications or repair by any unauthorised 3rd party or the Customer; 2) damage caused by any party or other external force; 3) fitness for any particular purpose; 4) 3rd party products specified by the Customer; 5) any instruction specified by the Customer and correctly performed by SSM.
E. Liability and Force Majeure
1. SSM shall not in any circumstances whatsoever be liable for 1) indirect or consequential loss; 2) loss of business profits, loss of data or use; 3) damage remedied by SSM within reasonable time; 4) loss avoidable by the customer through reasonable conduct.
2. SSM shall not be liable to the Customer on any account whatsoever in the event that SSM is prevented from fulfilling its obligations hereunder due in whole or in part to an event of force majeure, i.e. circumstances beyond its control.
F. Refund Policy for Training Courses including Cancellation and Substitutions
1. SSM accepts firm course bookings by post, fax or e-mail - in making such bookings clients accept this refunds, cancellations and substitutions policy. All fees are payable in full prior to the commencement of the training, unless otherwise agreed in writing by SSM. Places on SSM training courses are strictly limited. Your place will be confirmed upon receipt of your order. Any cancellation must be received in writing 14 days prior to the Training Course. No refund will be payable for non attendance or if no prior notice of cancellation is given. A full refund will be given only if more than 21 calendar days notice is given of a cancellation, as below:
- Over 3 weeks cancellation notice: Full refund
- 2-3 weeks cancellation notice: 70% refund
- Less than 14 days cancellation notice: No refund
Any refunds will be issued after the course has been completed.
2. A substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.
3. It may be necessary for reasons beyond the control of SSM to change the content and timing of the course, the date, venue or instructor. SSM reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a refund or of rescheduling to a future course date but SSM disclaim any further liability.
4. SSM will make all reasonable endeavours to schedule training with the Customer. If, however, the Customer has not agreed to take up any of the training courses offered within 1 year of placing the order, SSM will be under no further obligation to honour the training order which will be forfeit unless otherwise agreed in writing. The Customer will still be liable to pay in full for any training ordered.
G. Invoicing and Payments
1. Unless otherwise agreed in writing, invoicing of the full balance due shall take place on delivery of the software.
2. Payment, including payment for subscription services and training, shall be as follows:
100% of order value (including VAT) within thirty (30) days of invoice date.
3. If payment for subscription services is not received within 30 days of invoice date, SSM reserves the right to cancel the service with immediate effect. If cancelled, the Customer will be liable to pay the reinstallation fee (£333 per licence) in addition to the annual subscription amount as originally invoiced.
4. Unless otherwise agreed in writing, payment for all training, regardless of when it is scheduled, must be made prior to commencing the training and, at latest, within 30 days of invoice date.
5. If payment is late, and the Customer purchases as a company, the maximum statutory interest rate will apply on the late amount. If the Customer purchases as a private individual or other entity, interest will be at 2% above the minimum lending rate on the late amount. In either case, the costs of recovery shall be payable by the Customer.
6. If spread or extended payment terms are offered, these must be agreed in writing between SSM and the Customer. The following conditions apply:
a) The agreed deposit must be paid prior to delivery of the agreed goods and services.
b) All instalments must be made by post-dated cheques or standing order. If made via standing order, SSM requires written proof from the bank that this has been set up prior to delivering the agreed goods and services
c) Should the Customer default on the agreed terms, the invoice will revert to SSM’s standard 30 day terms with immediate effect
7. The price agreed and invoiced is a bundle price for the package purchased, as specified in the Customer’s order. If a promotional price is offered (i.e. discount) this only applies to the total package and will not apply if SSM subsequently agrees to reduce or amend the package in any way. In this instance, the discount is forfeit and all remaining goods and services will be invoiced at their standard list price.