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SOLIDWORKS Elite Specialists

11 Technical Support Posts

Hardware Setup and Support
When you receive a new system there are some things you can do to ensure optimum performance and other things that are good to know in the event of problems. This blog details everything you need to know if you encounter an issue.
SOLIDWORKS on a Mac
We are often asked if it is possible to run SOLIDWORKS on a Mac computer – the answer is YES you can! We know quite a few users running SOLIDWORKS successfully on a Mac however it isn’t supported by SOLIDWORKS.
SOLIDWORKS Safe Mode: Bypass Settings
If you’re having problems with SOLIDWORKS not performing correctly you can runin a default state mode, this opens SOLIDWORKS with all options set to default.
SOLIDWORKS Safe Mode: Software OpenGL
If you’re having problems with SOLIDWORKS not performing correctly especially in terms ofgraphics, you can run in a safe mode. This safe mode removes the graphics card from running inSOLIDWORKS and hence highlights whether or not it is causing a prob...
How to Obtain SOLIDWORKS Xpress Product Codes
Starting in SOLIDWORKS 2015 Xpress Products now require a code which youcan obtain through the My.SOLIDWORKS.com Website.
Creating a Pack and Go
Using the 'Pack and Go' command allows you to collect all related documents into one file. This is useful for quickly saving and sending entire projects.
How to Deactivate (Transfer) a SOLIDWORKS License
A SOLIDWORKS standalone license can only be activated on one machine at a time. If you plan on moving your SOLIDWORKS license to another machine you will first need to deactivate it. Additionally if a standalone license has ended up on multiple machi...
How to Fix Mod-Diam Display Error
Sometimes after performing an upgrade of SOLIDWORKS from one year to another, diameter symbols no longer display and give a message instead. This post explains how to fix this.
How to Create a SOLIDWORKS Customer Portal Account
The SOLIDWORKS Customer Portal is a source of information for all things SOLIDWORKS, from download links for different versions of SOLIDWORKS, the Knowledge base advanced questions and answers and a portal for raising Enhancement Requests to list a f...
How to Repair SOLIDWORKS
Every so often it may be necessary to perform a repair of SOLIDWORKS in order to resolve a problem. This post explains how.
Capture Problems with a SOLIDWORKS RX with Video
When SOLIDWORKS is crashing or closing for an unexpected reason,you can use SOLIDWORKS RX to gather the information and data on the crash. For any repeatable crash a video helps to show the exact process being followed, once recorded please send to s...
How to Change a SOLIDWORKS Serial Number
Whenever you want to change the serial number which a computer is associated to you will need to change the number used within the Installation.
How to Remove Padlocks from your Customer Portal
The SOLIDWORKS Customer Portal is locked to non-subscription supportedcustomers, sometimes if the serial number is not registered properly theseappear if you do have a maintained subscription.
How to Create an RX without Video
When SOLIDWORKS crashes or closes for an unexpected reason, it is time for the SOLIDWORKS RX to be used to gather the information and data on the crash. Please follow these steps before restarting SOLIDWORKS – otherwise the crash data will be lost.
How to Create a MY SOLID SOLUTIONS Account
My Solid Solutions is our own customer portal filled with useful training materials ranging fromquick tips to webinar recordings taking you in detail through anything SOLIDWORKS.
SOLIDWORKS Online Licensing and Admin Portal - FAQ
So this is part 4 and the final part of our blog series on the new SOLIDWORKS Admin Portal and Online Licensing. In this final segment I wanted to summarise with some of the headline messages and FAQs.
Using SOLIDWORKS Online Licensing
Our previous two blog posts have focused on the SOLIDWORKS Admin Portal. Set up of this portal and assigment of SOLIDWORKS products to the respective users (members) is an important prerequisite before SOLIDWORKS Online Licensing can be used- so both...
Using the SOLIDWORKS Admin Portal
If you read the first blog in this series you should now understand what is possible in the Admin Portal and how to access. Hopefully by now you have set things up so you have designated your Admin and have access to the site.
Introducing the SOLIDWORKS Admin Portal
We are pleased to announce two new features to allow you to better manage and work with your SOLIDWORKS licenses- the SOLIDWORKS Admin Portal and SOLIDWORKS Online Licensing. There is a lot of information to share on these new features so we have bro...
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