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How to Create an RX without Video

Tuesday January 1, 2019 at 12:00pm

When SOLIDWORKS crashes or closes for an unexpected reason, it is time for the SOLIDWORKS RX to be used to gather the information and data on the crash. Please follow the steps below before restarting SOLIDWORKS – otherwise the crash data will be lost.

Once recorded please send to support@solidsolutions.co.uk 

Please note that support is only available for customers with an active Solid Solutions subscription.

 

SOLIDWORKS: How to Create an RX Without Video


View an interactive step by step guide below by pressing the play button below.

For the best experience view the guide full screen click here.

If you prefer the solution is outlined in text below.

1. In Windows access Start > All Programs > SOLIDWORKS 20XX > SOLIDWORKS TOOLS > SOLIDWORKS RX 20XX

2. This will open up the SOLIDWORKS RX Diagnostic tool.

3. Select the Problem Capture Tab.

4. Allow the System Information capture to complete.

5. Ignore Step 1(Video), as we do not require any video unless the problem is repeatable.

6. Select Package files now; this will collect the Windows and SOLIDWORKS logs of your System and the Crash, as well as any files involved.

7. This will prompt you to save the file, select somewhere appropriate.

8. Send the file to support@solidsolutions.co.uk and include a description of the problem and your contact information.

Please note that support is only available for customers with an active Solid Solutions subscription.

Once we have received the RX file and your information we will endeavour to check the crash data and system information through as quickly as possible. We will subsequently be in contact with you with a resolution or at least a direction in which we can start diagnosing.

 

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