11 technical support Posts

SOLIDWORKS 2022 Upgrade FAQ's
SOLIDWORKS 2022 is now available for download but before downloading there are things that may need to be considered before updating your software.
Microsoft SQL Server licensing for SOLIDWORKS PDM
October 2020 marks two important milestones for the SOLIDWORKS PDM family and SQL Server.
SOLIDWORKS 2021 Upgrade FAQ's
SOLIDWORKS 2021 is now available for download but before downloading there are things that may need to be considered before updating your software.
Remote Working with SOLIDWORKS Electrical
If you are a SOLIDWORKS Electrical user planning to take your PC or laptop offsite to work remotely, there are a few things you will want to consider. Please refer to the relevant section below.
How to Create a MY SOLID SOLUTIONS Account
My.SolidSolutions is exclusively available to our subscription customers. The portal brings all of your SOLIDWORKS resources together in a single location. To access the entire portal you will need to register for an account and have an active SOLIDW...
Accessing Certification Codes
With a SOLIDWORKS Subscription, you are entitled to a set of free vouchers for SOLIDWORKS Certification exams. Find out how to get SOLIDWORKS Certification Exam codes in the following guide.
SOLIDWORKS 2020 Upgrade FAQ's
**IMPORTANT - Are there any changes to the System Requirements?** You should always consult the SOLIDWORKS official System Requirements and End of Life pages prior to any upgrade. Notable changes are: SOLIDWORKS 2020 is the last release to be suppo....
Adding Firewall Exceptions
Certain network applications can occasionally have their functionality blocked by Firewalls. To enable these applications to work and communicate correctly it is necessary to add exception rules into the Firewall. This interactive guide will cover ho...
Draftsight Enterprise Installation Guide
This interactive guide covers every step of the Draftsight Enterprise installation process.
Hardware Setup and Support
When you receive a new system there are some things you can do to ensure optimum performance and other things that are good to know in the event of problems. This blog details everything you need to know if you encounter an issue.
We are often asked if it is possible to run SOLIDWORKS on a Mac computer – the answer is YES you can! We know quite a few users running SOLIDWORKS successfully on a Mac however it isn’t supported by SOLIDWORKS.
SOLIDWORKS Safe Mode: Bypass Settings
If you’re having problems with SOLIDWORKS not performing correctly you can runin a default state mode, this opens SOLIDWORKS with all options set to default.
SOLIDWORKS Safe Mode: Software OpenGL
If you’re having problems with SOLIDWORKS not performing correctly especially in terms ofgraphics, you can run in a safe mode. This safe mode removes the graphics card from running inSOLIDWORKS and hence highlights whether or not it is causing a prob...
How to Obtain SOLIDWORKS Xpress Product Codes
Starting in SOLIDWORKS 2015 Xpress Products now require a code which youcan obtain through the Website.
Creating a Pack and Go
Using the 'Pack and Go' command allows you to collect all related documents into one file. This is useful for quickly saving and sending entire projects.
How to Fix Mod-Diam Display Error
Sometimes after performing an upgrade of SOLIDWORKS from one year to another, diameter symbols no longer display and give a message instead. This post explains how to fix this.
How to Create a SOLIDWORKS Customer Portal Account
The SOLIDWORKS Customer Portal is a source of information for all things SOLIDWORKS, from download links for different versions of SOLIDWORKS, the Knowledge base advanced questions and answers and a portal for raising Enhancement Requests to list a f...
How to Repair SOLIDWORKS
Every so often it may be necessary to perform a repair of SOLIDWORKS in order to resolve a problem. This post explains how.
Capture Problems with a SOLIDWORKS RX with Video
When SOLIDWORKS is crashing or closing for an unexpected reason,you can use SOLIDWORKS RX to gather the information and data on the crash. For any repeatable crash a video helps to show the exact process being followed, once recorded please send to s...
How to Change a SOLIDWORKS Serial Number
Whenever you want to change the serial number which a computer is associated to you will need to change the number used within the Installation.
How to Deactivate (Transfer) a SOLIDWORKS License
A SOLIDWORKS standalone license can only be activated on one machine at a time. If you plan on moving your SOLIDWORKS license to another machine you will first need to deactivate it. Additionally if a standalone license has ended up on multiple machi...
How to Create an RX without Video
When SOLIDWORKS crashes or closes for an unexpected reason, it is time for the SOLIDWORKS RX to be used to gather the information and data on the crash. Please follow these steps before restarting SOLIDWORKS – otherwise the crash data will be lost.
How to Remove Padlocks from your Customer Portal
The SOLIDWORKS Customer Portal is locked to non-subscription supportedcustomers, sometimes if the serial number is not registered properly theseappear if you do have a maintained subscription.
SOLIDWORKS Online Licensing and Admin Portal - FAQ
NOTICE: Online Licensing has been discontinued by SOLIDWORKSSo this is part 4 and the final part of our blog series on the new SOLIDWORKS Admin Portal and Online Licensing. In this final segment I wanted to summarise with some of the headline message...
Using SOLIDWORKS Online Licensing
NOTICE: Online Licensing has been discontinued by SOLIDWORKSOur previous two blog posts have focused on the SOLIDWORKS Admin Portal. Set up of this portal and assigment of SOLIDWORKS products to the respective users (members) is an important prerequi...
Using the SOLIDWORKS Admin Portal
NOTICE: Online Licensing has been discontinued by SOLIDWORKSIf you read the first blog in this series you should now understand what is possible in the Admin Portal and how to access. Hopefully by now you have set things up so you have designated you...
Introducing the SOLIDWORKS Admin Portal
NOTICE: Online Licensing has been discontinued by SOLIDWORKSWe are pleased to announce two new features to allow you to better manage and work with your SOLIDWORKS licenses- the SOLIDWORKS Admin Portal and SOLIDWORKS Online Licensing. There is a lot ...

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