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How to Remove Padlocks from your Customer Portal Account

Tuesday January 1, 2019 at 12:00pm None
The SOLIDWORKS Customer Portal is locked to non-subscription supported customers, sometimes if the serial number is not registered properly these appear if you do have a maintained subscription. 

SOLIDWORKS: How to Remove Padlocks from Customer Portal Account

View an interactive step by step guide below by pressing the play button below.

For the best experience view the guide full screen click here.

If you prefer the solution is outlined in text below.

1. Go to the SOLIDWORKS Customer Portal site - (

2. Select Register my Products.

3. Enter your SOLIDWORKS Serial Number and select next.

Your Account should now be open to all features 

If there are padlocks still present, please call us on 01926 333 777 or take a screenshot and send us the serial number used to


 Solid Solutions | Trimech Group