UK - 01926 333777
ROI - 01 297 4440
01926 333777
SOLIDWORKS Elite Specialists

How to Remove Padlocks from your Customer Portal Account

Tuesday January 1, 2019 at 12:00pm
The SOLIDWORKS Customer Portal is locked to non-subscription supported customers, sometimes if the serial number is not registered properly these appear if you do have a maintained subscription.  

SOLIDWORKS: How to Remove Padlocks from Customer Portal Account

View an interactive step by step guide below by pressing the play button below.

For the best experience view the guide full screen click here.

If you prefer the solution is outlined in text below.

1. Go to the SOLIDWORKS Customer Portal site - (

2. Select Register my Products.

3. Enter your SOLIDWORKS Serial Number and select next.

Your Account should now be open to all features 

If there are padlocks still present, please call us on 01926 333 777 or take a screenshot and send us the serial number used to


Related Blog Posts

Hardware Setup and Support
When you receive a new system there are some things you can do to ensure optimum performance and other things that are good to know in the event of problems. This blog details everything you need to know if you encounter an issue.
SOLIDWORKS Safe Mode: Software OpenGL
If you’re having problems with SOLIDWORKS not performing correctly especially in terms ofgraphics, you can run in a safe mode. This safe mode removes the graphics card from running inSOLIDWORKS and hence highlights whether or not it is causing a prob...
How to Create an RX without Video
When SOLIDWORKS crashes or closes for an unexpected reason, it is time for the SOLIDWORKS RX to be used to gather the information and data on the crash. Please follow these steps before restarting SOLIDWORKS – otherwise the crash data will be lost.