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tech support blogs Posts

Tech Support Blog: Why are my BOM Quantities Wrong
Thursday August 4, 2016 at 1:57pm

A support call cropped up this week which I thought was worth sharing in a blog post. Quite simply a customer was reviewing their Assembly Bill of Materials (BOM) and finding an incorrect value for the Quantity column against a certain part. Clearly this column should simply sum up the number of identical components found in the assembly and report the value- so how can this go wrong? The answer here is that you can, on a part by part basis, set the quantity to report a different custom propert....

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Tech Support Blog: Colour Hierarchy for Drawing An
Friday June 24, 2016 at 9:46am

After my previous blog regarding setting drawing standards to adhere to document and layer preferences, another support call came in last week with respect to colour not displaying with drawing annotations. Basically despite a defined layer being applied to the dimension, a different colour was showing through. The reason behind this is that there is a hierarchy in a drawing sheet which can allow colours to be applied in one of three ways- below each of these are discussed. 1- System Options Un....

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Tech Support Blog: How to Best Manage Installs and
Tuesday June 14, 2016 at 11:50am

On our help desk we get asked numerous times about best practice for managing service packs and installations. A new major version of SOLIDWORKS is released once per year in the Autumn and service packs are released every 8-10 weeks normally with five across a major version release cycle. With new enhancements added (i.e the addition of SOLIDWORKS Visualize with SP2 2016) and also stability and bug fixes, we would of course advise that all customers under the maintenance/subscription program st....

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Tech Support Blog: Controlling Layers for Specific
Thursday June 9, 2016 at 2:50pm

Many SOLIDWORKS users still maintain layers in 2D drawings and there are a number of settings to allow you to control which type of annotations can take on layer properties such as line colour and font styles. Much of this can be setup at a template level, but following a support call this week, there is one key thing to bare in mind if you want this to work successfully. So firstly you have to create your layers- this can only be done via the "Line Format" or "Layer" toolbars, so ensure you ac....

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Tuesday April 19, 2016 at 11:50am

We are often asked if it is possible to run SOLIDWORKS on a Mac computer – the answer is YES you can! We know quite a few users running SOLIDWORKS successfully on a Mac however it isn’t supported by SOLIDWORKS.

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