Team Consulting

This role is responsible for the smooth running of our business-critical SolidWorks CAD/PDM platforms and portfolio of technical tools. Working with specialists and champions across the user base, in Engineering, Design, ICT and Quality, it will help develop, maintain and support world class, highly available and quality system compliant tools for the development of our leading edge medical devices.

Key responsibilities include:
• Work alongside Engineering, Design, ICT, Quality, Project Management, and other supporting colleagues to deliver CAD/PDM and other technical requirements
• Lead the validation and performance testing of software customisations / configurations for medical device development
• Encourage continuous improvement with software updates and implementation, considering, advising and mitigating for any impacts through a structured change control process
• Facilitate investigation, trialling and selection of new tools, add-ons and capabilities
• Drive compliance with our quality system and advocate best practice with a pragmatic approach
• Support end-users with training, certification and resolution of technical issues
• Draft guidelines, and compile other resources to support knowledge sharing and capability development
• Monitor license usage and be responsible for security administration for new user or group permissions
• Identify, engage and manage resellers and support partners.

Technical skills
Essential
• Strong record in administrating / using CAD tools and databases; installation, configuration, implementation and maintenance of software applications
• Experience of software evaluation, upgrades, risk assessment and impact analysis
• Specific experience of SolidWorks and PDM Systems
• Experience of defining and translating user requirements into practical solutions
• Experience of troubleshooting software
• Understanding of the QA implications for use of CAD/PDM in a regulated environment e.g. ISO 9001
• Experience of managing the administration and validation of multi-license engineering tools.

Desirable
• Experience of software validation and/or performance testing
• Management and execution of change control procedures as part of an ISO 13485 Quality Management System
• Knowledge of standard drafting practices and procedures
• Experience of medical device development in the role of designer or mechanical engineer
• Experience of simultaneously maintaining multiple CAD platforms, ideally in a consulting environment
• Experience of troubleshooting user issues and providing technical support to system end-users
• Experience of using and supporting KeyShot or other rendering tools
• Experience of supporting and integrating Altium with mechanical CAD tools
• Experience of using / supporting other technical tools including Helix ALM, Jira, Ansys, LabVIEW, Mathcad, Matlab, Minitab, Sketch and Adobe Creative Cloud
• Experience of monitoring / maintaining SQL databases.


Consultancy skills
Essential
• Excellent communication skills
• Consultative and pragmatic approach
• Ability to liaise with colleagues, clients and sub-contractors at technical and non-technical levels, and at all levels of seniority
• Ability to build and sustain productive working relationships with colleagues
• Commitment to quality and attention to detail
• Structured and methodical problem solving
Desirable
• Experience of interfacing with ICT and engineering groups


Personal characteristics
• Willingness to take responsibility and drive best practice
• Copes well with unexpected change, is flexible and calm under pressure
• Confident, with a positive and engaging communication style
• A self-starter who can manage their own time and workload
• Displays honesty and integrity at all times
• Eager to continuously learn and improve