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The TriMech Group offers a comprehensive portfolio of engineering and design software, hardware, professional services, and support, to clients accross the globe. Use the links above to visit the group's websites and learn more.



Raise Support Call
Online Ticketing Portal
Raise, respond, and review your technical support tickets with ease through our Online Ticketing Portal. Simply log in with your Solid Solutions credentials to be able to submit your support queries directly to our technical team.

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Call Us
Our support engineers are available by phone between 8am - 5:30pm, Mon to Fri. We don't have an automated call routing or support ticket system. You get straight through to a SOLIDWORKS Customer Support Engineer.
Email Us
During office hours we aim to answer your email within 2 hours. If your support call is urgent please call the customer support helpline on 01926 333777.
Access to self support facilities 24/7
Access the global SOLIDWORKS Knowledge Base 24hrs a day 7 days a week. The Knowledge Base (which is also used by our technical team) allows you to conveniently troubleshoot issues outside office hours (8am - 5:30pm, Mon to Fri).

A team you can rely on

Delivering great service to our customers is our highest priority, and we’re proud to have earned the trust of our user base.

We have a trusted, proven and certified support mechanism. Every day we have a team of our software support engineers manning our front line support desk, to ensure your support call gets answered without delay.

We use Feefo (the global feedback engine) to gather certified genuine reviews from our customers and use them to improve our offerings.

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