SOLIDWORKS Customer Feedback

Feedback Response: Hello, and many thanks for providing this feedback. Having spoken with the instructor, he did explain that the course did feel 'tight for time'. There are many capabilities within Flow and not all of them are typically used by everyone so we will tailor the content covered based on the interests of that specific class. For example, supersonic flow is typically not applicable to most users so this lesson could either be quickly demonstrated or removed entirely depending on what the group would prefer. Our training team are instructed to ‘always seek the advice of the class’ and I believe that on this occasion the group wanted to cover all topics, so the instructor went through all of the lessons. In an effort to show everything, the instructor didn’t repeat plots which had already been covered but I can see that this may have felt rushed. I will speak with the instructor regarding their classroom time management and how they can better address the requirements of the class ensuring that no one leaves feeling that content has not been covered.
Kind Regards Julie Weir | Training Manager

Feedback Response: Hello,
Many thanks for your feedback about the course. I am sorry to hear that you weren’t able to engage with the instructor more over the 2 days. As you mentioned the group were quiet, perhaps the instructor believed that everyone wanted time to work on the exercises themselves but misjudged this.
We do actively try to promote classroom involvement to better understand how you use the software and how we can help you with that and I will follow up with the instructor about different methods to achieving this.
My apologies that you were uncomfortable during the course. We have spoken to the London office about the air-con and while they are repairing the air-con system in that room, we will be switching to a different training room.
Kind Regards Julie Weir | Training Manager

Feedback Response: Hi Matt. As per our email conversations we now have this logged as an Enhancement Request. I shall see if there are other reports already which we can vote for. Once your SR converts to an SPR number if you let me know we can then vote for this too. Thanks for your time and replies over the last couple of days.
Adam Hartles
Customer Support Manager.