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SOLIDWORKS Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Simulation Professional Training
Trainer was very clear, very knowledgeable and quick to solve any problems that occurred.
Simulation Fundamentals Training
Great, very helpful and approachable
Drawings Training
Helpful and always willing to answer questions
SolidCAM (CNC) 2.5 Training
Great experience as usually with Solid Solutions!Thanks!
Support
five stars
Support
Took a while to get to the solution an required admin rights.
Support
Requested help with loading 2019 SP5, engineer promptly dispatched USB stick with all the files on.
Sheet Metal Training
Clear, straightforward instruction. Content was well presented and paced well over the two days.
Sheet Metal Training
Good knowledge of course material, and was able to answer questions. Gave some useful tips and tricks.
Support
Alex gave a full and comprehensive answer to my question,
Flow Simulation Training
pretty good - i had expected a bit more in-depth explanations / overview of flow modelling.
Feedback Response: Hello Leonhard. Many thanks for your time on the phone. I understand that you would have liked an explanation of all tools used before progressing to a case study but we do find that the content is easier to absorb in smaller segments. Therefore we do introduce the key topics and aim of the case study but find that adding more detail when using the specific tools, makes it easier to understand and take in. However, I can appreciate that everyone has a different learning preference. I am glad to hear you enjoyed the course and are ready to start using the software. Kind Regards - Julie Weir | Training Manager
Sheet Metal Training
Nick was very knowledgeable and willing to answer any questions relating to anything in SOLIDWORKS.
Flow Simulation Training
good knowledge of the subject, helpful. Clear diagrams on screen.
However, he went quite fast, and not always allowing all participants to keep up with either the commentary or/and looking at the screen.
Essentials Training
Essentials course - clear, thorough instruction. Helpful in covering more relevant areas of program specific to my industry
Support
The training was really good. the lecturer was informative and engaging and tailored the course to the group, going into more details about the parts relevant to our work. A really useful 5 days
SolidCAM (CNC) 2.5 Training
helpfull & clear directions. kept things simple
Flow Simulation Training
Great knowledge of the subject matter and had any easy to understand method of explaining the topic.
Support
Excellent support
Support
Issue sorted promptly and he did what he said they would do, when he said he would do it. Thanks Josh!
Support
Quick response and all sorted out problem.
Support
comprehensive explanation and guidance
Support
Great service and easy process
Support
great support.
Support
Response time is a bit slower than it used to be, which tells me they are either short staffed or the work load has increased, however the staff are still friendly and as helpful as they can possibly be.
Advanced Part Modelling Training
The training with Jonathan was really good. He was informative and engagging and tailored the course to the group, going into more details about the parts relevant to our work. A really useful three days
SWOOD CAM Training
Was very professional and went through everything in details, as well as answer any specific questions that where asked
Essentials Training
Great training, very knowledgeable people.
Drawings Training
Very knowledgeable. Kept the pace to suit all, was hands-on and very supportive.
Plastics Professional and Premium Simulation Training
Very useful course and Romel was excellent at running through the lessons and supporting through the exercises. Really enjoyed the course!
Support
Great help from the team while doing a little work that isn't the norm for us here. Step by step guidance to help solve the problem that I was having.
Essentials Training
Great set of people to be trained by, spoke clear, didn't go to fast and supported in areas even not covered in the lesson, went beyond and above
Essentials Training
2.5* The Trainer who needed supervising as he had limited experience
Feedback Response: Hello Philip. Many thanks for providing this feedback. I have followed up with you personally as I would be keen to discuss this training further with you. Kind Regards - Julie Weir | Training Manager
PDM Standard
Really good course! Albie did a fantastic job of training it out. Very patient as lots of interuptions with questions, but kept the course on track. The Cambridge venue was really nice, food was excellent and coffee on tap! what more could you want :) only gripe was the training room had no blinds, so when the sun was out it was very difficult to see the screens and had to squint a lot which was a bit uncomfortable. All in all a great course with a great trainer, thank you Solid Solutions.
PDM Standard
The training was really good and helpful although in some cases wanted to learn a bit more in-depth elements of solid works pdm rather than just a basic overview
3D Printing with SLA
I learnt more than enough to operate any SLA machine rom the trainer
Essentials Training
Josh's product knowledge was very good, and John's help proved invaluable. The venue was neat, clean and easy to get to and the food provided was very tasty.
Although Josh was initially very softly spoken, after a couple of days he relaxed and his delivery improved dramatically. He was also proactive in terms of making the presentation more visible- changing windows setting and vastly improving my ability to follow.
Support
Problem quickly resolved. The support assistant explained the situation clearly so I was able to understand and take corrective action
Sheet Metal Training
Tom was an excellent teacher; super enthusiastic and was always very happy to provide guidance. Highly recommended.
Essentials Training
Excellent tuition throughout the four days of the course, with step by step guide on how to use the basics and some advanced parts of SOLIDWORKS.
Essentials Training
He was really helpful and knowledgeable. Answered all questions clearly and effectively. Enjoyed learning from him. He has helped improved my skills.
Essentials Training
Josh was very approachable and he made the course enjoyable throughout the 4 days, Delivered the material well along with answering questions.
Support
Even when I have a silly mistake solid solutions are willing to help.
Support
The support agent explained the way to do what I wanted - it is a shame that the software creators cannot make the system after all these years easy and logical to use with help prompts that make sense
Drawings Training
Top class course with a very knowledgeable tutor.
Essentials Training
Fantastic course & I came away with confidence in my new abilities and futute development. Dominic led an course and always had time and patience with my multiple questions.
Thank you Dom
Essentials Training
Best experience ever !
The best trainer ;) Congratulations for your devotion and for your trainers !
Support
Quick & Easy
Support
problem fixed
Support
Quick response as always
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