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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
I explained the issue and within a minute or so all was told and shown how to resolve.
Support
Very swift and helpful response. Problem sorted.
Support
Good support and knowledge but software problems mean that error still exists.
Simulation Fundamentals Training
very knowledgeable, and had a great understanding of the course.
Support
There is always someone available to talk through our issues and green share where required. Very knowledgeable staff who are able to pass queries on if not their specialty (which is rare) for prompt call back.
Advanced Part Modelling Training
Owen had the patience of a saint. Had to rush through the last lesson due to one member of the group not quite getting to grips with the basic elements of Solid Works which slowed things down a lot but Owen tried to keep the course moving forward whilst helping the chap who was struggling with it. Owen encouraged us to look into the certification days too which I will! A really helpful few days and will go back to the exercises that we brushed past.
Support
precise feedback on the potential solution
Support
Polite, quick, knowledgeable, and most important ..fixed my problem
Support
Kevin was very informative and performed some vital health checks on my computer to ensure i was getting the most out of the software.
Surface Modelling Training
Great trainer,use of on screen pointer very useful visual aid
Support
I got the answer I needed straight away
Support
Support provided was very professional, and all issues were resolved quickly.
PhotoView 360 Training
Gave a good overview of the topic and was able to answer all of my questions
Support
I had a licensing issue that was sorted out quickly and efficiently. Thank you Fin.
Support
Engineer helped me with my issue. Solidsolutions are always a great help and a pleasure to work with.
Support
Nothing much to say. Answered my query and got me working in under fifteen minutes.
Advanced Part Modelling Training
Chris was really knowledgeable about the software and was in a good position to help on any issues that anyone within the group came across. He was personable and approachable on any issue at all.
Support
My call was answered immediately and a solution found which was a download. After using some recommended software to fully unzip the download it ran perfectly well
Support
Resolved query in minutes, quick and very knowledgeable
Support
Hi, the reply was quickly and the best is the found a working solution for the problem. So, overall all good. Thanks.
Support
Very helpful with all of my problems and very patient continuing to work through until the problem is solved.
Support
Sameer was the support engineer that helped me. He spent a couple of hours on the phone to me and also looking at my screen. After the first installation failed he sat and watched the other one to ensure that it was setup correctly
Essentials Training
Rory is a great teacher - great pedagogy skills.
Essentials Training
The training session was very informative and the tutor was very knowledgeable of the SOLIDWORKS software. It was paced very well and the materials provided were very useful.
Support
Provided excellent service. From the support on the telephone the support staff knew exactly what problems I was suffering and informed me how to get things moving again at my end.
Support
Response to support request was very quick and detailed.
Support
4 starts overall but 5 stars to Harneel for sorting my problem out. He guided me through the process to achieve a successful outcome. The two previous members of the support staff were helpful but didn't get to the nub of the problem. That could be down to me not explaining the problem clearly. But, at the end of the day they all contributed to the solution. Thanks
Support
Prompt & excellent customer with all technical questions answered.
Support
Requested information supplied very quickly
Support
Excellent Support. The solution required 2 support calls as agreed at different times of the installation. Both engineers provided a easy to follow procedure providing a working solution.
Support
Good quick resolution
Support
My support engineer Dave was brilliant as is everyone at Solid Solutions
Essentials Training
Great training. Training was delivered at a pace we could all cope with. Plenty of individual support.
Support
Quick problem solving and great advice on what to do next time
Support
Very good. Resolved the issue quickly.
Advanced Part Modelling Training
great training facility and brilliant lecturers/tech support
Essentials Training
Excellent training delivered by Tom McHale. The pace suited the range of attendees perfectly over the 4 days and Tom made swift progress through the material but we never felt rushed. He always went the extra mile to explain any questions or go over things again if needed to reinforce the learning. Thank you
Support
I really enjoyed the training and look forward to going on further courses. The trainer was very willing to help at any time and helped us through any difficulty.
Support
As always an excellent service and sorted out my problem most efficiently.
Support
As always SolidSolutions support team provide fast knowledgeable information and if its not spot on after the first reply its usually is come the second.
Essentials Training
Good at explaining the material and he was happy to answer a bunch of questions about stuff that was not on the course.

He was also happy to change the course order to accommodate me having to leave early.
Essentials Training
A really helpful experience! I was a SOLIDWORKS novice at the start of the course having only opened the programme a handful of times prior. The course tutor (Adam) was brilliant! clearly and patiently explaining the exercises through the essentials training guide. I have come away with a good understanding and good practice to steer my learning and progression in design the right way. Many Thanks
Support
Always excellent
Essentials Training
A well paced course with great support material. Good balance of training and classroom exercises. Small group which aided the learning process.

Tim delivered the course well and was always on hand to help out where necessary.
Support
Quick, helpful responses which got our issues resolved within the hour of their being raised. Thanks!
Support
Straight to the point, no messing support. An absolute pleasure to work with! Problem sorted swiftly.
Support
You have found solutions to my problems, thank-you
Support
Had great support from the guys at Solid Solutions last week. Their solution saved me hours by going through the Face Function.
Support
Quick reply and clear instructions given.
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