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SOLIDWORKS Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Essentials Training
First class instruction - unfortunately I would have liked longer to investigate errors that I made whilst there and resolved them. It was frustrating when I made mistakes and disrupted the rest of the group whilst these were sorted out.
Essentials Training
Excellent, took time to explain every point in the course, very approachable and friendly towards her students.
Essentials Training
Caitlin was fantastic. She was clear and concise and left more than enough time for questions at the end of each lesson
Essentials Training
Trainer was extremely helpful and supportive. I would certainly recommend him to others.
Support
Very helpful with the problem I was having running a flow simulation.
Support
Solved the problem over 2 different computers
Advanced Part Modelling Training
Oliver was a great Course Instructor! He showed a very detailed knowledge of the course requirements and gave other useful information which will help me in my day-to-day working environment.
SolidCAM (CNC) 2.5 Training
Knowledgeable, helpful trainer. Nice new facility.
Support
Guided me and explained the solution
Support
excellent support, helpful and informative.
Essentials Training
Very knowledgeable, approachable and a good instructor.Interseting and
Essentials Training
Very knowledgeable and obviously experienced with the software.
Polite and well presented, able to maintain a good pace to the lessons whilst ensuring less experienced students were well supported.
Surface Modelling Training
Good knowledge of the course and SOLIDWORKS.
Essentials Training
Clear and knowledgeable and answered many specific questions that were asked
DraftSight Training
Steve was knowledgeable, friendly and made the course a breeze.
Essentials Training
Clear and explicit explanations. Yes highly recommended
Drawings Training
Course Instructor Albie was very helpful and understanding, helping us all through and making it look easy. even on the bits I got completely stuck on.
Support
Only a simple problem but handled very well
Support
Chris solved my issue with 'Annotation Link varialbe / error' within 2-3mins!...not bad!
Support
The service provided by the applications engineer was excellant and resolved the problem quickly and efficiently.
Support
Telephoned your offices customer help, my query was solved within seconds, overall wonderful service and very polite and most helpful agent. Would certainly recommend your company to others.
Feedback Response: Hi Pat, many thanks for providing feedback to us. I appreciate the comments you have made and ensured the engineer you dealt with was sent your comments.

Kind Regards
Adam Hartles
Customer Support Manager
PDM Professional Training
The trainer was very good, and went through things nice and steady.
Very supportive when 'users' got things wrong during the exercises!
Support
Immediate response with the correct solution
Support
As usual excellent service and good advice from Customer Support. They could no have been more knowledgeable and helpful.
SolidCAM AFRM
The instructor was very knowledgeable and showed us many good examples of where to use this module.
SolidCAM AFRM
all around good service and care, the instructor was polite and helpful.
Support
He Was !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Drawings Training
Really helpful course, learned a lot that I needed to know when I can use in a working environment, many thanks
Support
Speed of solution and support
Advanced Part Modelling Training
Very in depth knowledge of the software.
Essentials Training
Caitlin did a great job at teaching the concepts of SOLIDWORKS. Her knowledge of the software was very thorough, and she provided help when needed.
Superb training facility, tasty lunch & refreshments ! Thoroughly recommended.
Essentials Training
The trainer was excellent.
Drawings Training
Excellent 3 day Drawing course which goes into great detail which covers everything I expected and more.

Course tutor went at the right pace and providing help if needed.
Advanced Part Modelling Training
Felt engaged for the duration of the course. Friendly atmosphere and an interesting teacher.
Essentials Training
Good course
PDM Professional Training
Sehr guter Trainer und sehr gute Seminarunterlagern. Leider reichen bei einem so umfangreichen Thema, wie der PDM Administration auch drei Tage nicht aus.
Zudem waren die zur Verfügung gestellten Laptops nicht richtig vorbereitet, wo durch zusätzlich Zeit verloren ging.
Bei besserer Vorbereitung und etwas mehr Zeit, hätte es fünf Sterne gegeben
Support
Very helpful and sorted problem
Support
Quick and satisfactory response.
Support
quick and professional
Simulation Training
He made the subject easy to understand, a liitle bit rushed in places but otherwise very good.
Support
Good service, helpful people. Happy customer.
Support
i don’t use SOLIDWORKS CAM very often so was buffled as to why it didn’t work when needed.
I tired the forum for answers and not finding what I wanted Solid Solution’s support was emailed about 10pm.
I not only got a response within an hour which I wasn’t expecting the help solved the problem straight away.
I hadn’t realised the support is 24hours and not just extended office hours.
Feedback Response: Hi, thanks for the feedback. It was myself that answered this query, and whilst I was online late at night and checking emails, I need to make it clear that we are not a 24 hours support service! A fair few of us put the odd late night in, but I wouldn't want your next use of our helpdesk to fall beneath expectations if we are unable to answer a query throughout the night. Our typical hours are 8am til 6pm, but as you have seen we may be able to help outside of these hours over email.
Thanks again for your replyAdam Hartles
Customer Support Manager
Educational- CAD Essentials Training Part 2
He was very helpful with any issues or complications and patient if one of us didn't understand something or was lagging behind. He was also very willing to go back through and steps of anybody didn't understand
Support
First time called for support after 15 years of using SW as always was a bit sceptical to any phone support. Really happy as support engineer give me a really high quality support in line with very positive attitudes. Extremely professional. Thanks
Karl
Advanced Part Modelling Training
Found the course quite challenging at times but excellent knowledge and help from Chris helped me through
Support
Very helpful and sorted the problem very quickly.
Support
The helpline are worth their weight in gold ...excellent service!
Essentials Training
Clear and concise instructions, easy to follow directions and great at helping with any areas I was struggling with.
Sheet Metal Training
Tom was a great course trainer, Kept things interesting and answered any questions we had.
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