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3
SOLIDWORKS Customer Feedback
We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
19 February 2019
Essentials Training
First class instruction - unfortunately I would have liked longer to investigate errors that I made whilst there and resolved them. It was frustrating when I made mistakes and disrupted the rest of the group whilst these were sorted out.
19 February 2019
Essentials Training
Excellent, took time to explain every point in the course, very approachable and friendly towards her students.
19 February 2019
Essentials Training
Caitlin was fantastic. She was clear and concise and left more than enough time for questions at the end of each lesson
19 February 2019
Essentials Training
Trainer was extremely helpful and supportive. I would certainly recommend him to others.
18 February 2019
Support
Very helpful with the problem I was having running a flow simulation.
18 February 2019
Support
Solved the problem over 2 different computers
18 February 2019
Advanced Part Modelling Training
Oliver was a great Course Instructor! He showed a very detailed knowledge of the course requirements and gave other useful information which will help me in my day-to-day working environment.
16 February 2019
SolidCAM (CNC) 2.5 Training
Knowledgeable, helpful trainer. Nice new facility.
15 February 2019
Support
Guided me and explained the solution
08 February 2019
Support
excellent support, helpful and informative.
08 February 2019
Essentials Training
Very knowledgeable, approachable and a good instructor.Interseting and
07 February 2019
Essentials Training
Very knowledgeable and obviously experienced with the software.
Polite and well presented, able to maintain a good pace to the lessons whilst ensuring less experienced students were well supported.
07 February 2019
Surface Modelling Training
Good knowledge of the course and SOLIDWORKS.
06 February 2019
Essentials Training
Clear and knowledgeable and answered many specific questions that were asked
06 February 2019
DraftSight Training
Steve was knowledgeable, friendly and made the course a breeze.
05 February 2019
Essentials Training
Clear and explicit explanations. Yes highly recommended
05 February 2019
Drawings Training
Course Instructor Albie was very helpful and understanding, helping us all through and making it look easy. even on the bits I got completely stuck on.
04 February 2019
Support
Only a simple problem but handled very well
04 February 2019
Support
Chris solved my issue with 'Annotation Link varialbe / error' within 2-3mins!...not bad!
04 February 2019
Support
The service provided by the applications engineer was excellant and resolved the problem quickly and efficiently.
04 February 2019
Support
Telephoned your offices customer help, my query was solved within seconds, overall wonderful service and very polite and most helpful agent. Would certainly recommend your company to others.
Feedback Response:
Hi Pat, many thanks for providing feedback to us. I appreciate the comments you have made and ensured the engineer you dealt with was sent your comments.
Kind Regards
Adam Hartles
Customer Support Manager
04 February 2019
PDM Professional Training
The trainer was very good, and went through things nice and steady.
Very supportive when 'users' got things wrong during the exercises!
04 February 2019
Support
Immediate response with the correct solution
04 February 2019
Support
As usual excellent service and good advice from Customer Support. They could no have been more knowledgeable and helpful.
04 February 2019
SolidCAM AFRM
The instructor was very knowledgeable and showed us many good examples of where to use this module.
04 February 2019
SolidCAM AFRM
all around good service and care, the instructor was polite and helpful.
03 February 2019
Support
He Was !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
03 February 2019
Drawings Training
Really helpful course, learned a lot that I needed to know when I can use in a working environment, many thanks
01 February 2019
Support
Speed of solution and support
01 February 2019
Advanced Part Modelling Training
Very in depth knowledge of the software.
01 February 2019
Essentials Training
Caitlin did a great job at teaching the concepts of SOLIDWORKS. Her knowledge of the software was very thorough, and she provided help when needed.
Superb training facility, tasty lunch & refreshments ! Thoroughly recommended.
01 February 2019
Essentials Training
The trainer was excellent.
31 January 2019
Drawings Training
Excellent 3 day Drawing course which goes into great detail which covers everything I expected and more.
Course tutor went at the right pace and providing help if needed.
31 January 2019
Advanced Part Modelling Training
Felt engaged for the duration of the course. Friendly atmosphere and an interesting teacher.
31 January 2019
Essentials Training
Good course
31 January 2019
PDM Professional Training
Sehr guter Trainer und sehr gute Seminarunterlagern. Leider reichen bei einem so umfangreichen Thema, wie der PDM Administration auch drei Tage nicht aus.
Zudem waren die zur Verfügung gestellten Laptops nicht richtig vorbereitet, wo durch zusätzlich Zeit verloren ging.
Bei besserer Vorbereitung und etwas mehr Zeit, hätte es fünf Sterne gegeben
29 January 2019
Support
Very helpful and sorted problem
29 January 2019
Support
Quick and satisfactory response.
28 January 2019
Support
quick and professional
28 January 2019
Simulation Training
He made the subject easy to understand, a liitle bit rushed in places but otherwise very good.
28 January 2019
Support
Good service, helpful people. Happy customer.
27 January 2019
Support
i don’t use SOLIDWORKS CAM very often so was buffled as to why it didn’t work when needed.
I tired the forum for answers and not finding what I wanted Solid Solution’s support was emailed about 10pm.
I not only got a response within an hour which I wasn’t expecting the help solved the problem straight away.
I hadn’t realised the support is 24hours and not just extended office hours.
Feedback Response:
Hi, thanks for the feedback. It was myself that answered this query, and whilst I was online late at night and checking emails, I need to make it clear that we are not a 24 hours support service! A fair few of us put the odd late night in, but I wouldn't want your next use of our helpdesk to fall beneath expectations if we are unable to answer a query throughout the night. Our typical hours are 8am til 6pm, but as you have seen we may be able to help outside of these hours over email.
Thanks again for your replyAdam Hartles
Customer Support Manager
27 January 2019
Educational- CAD Essentials Training Part 2
He was very helpful with any issues or complications and patient if one of us didn't understand something or was lagging behind. He was also very willing to go back through and steps of anybody didn't understand
26 January 2019
Support
First time called for support after 15 years of using SW as always was a bit sceptical to any phone support. Really happy as support engineer give me a really high quality support in line with very positive attitudes. Extremely professional. Thanks
Karl
26 January 2019
Advanced Part Modelling Training
Found the course quite challenging at times but excellent knowledge and help from Chris helped me through
25 January 2019
Support
Very helpful and sorted the problem very quickly.
25 January 2019
Support
The helpline are worth their weight in gold ...excellent service!
25 January 2019
Essentials Training
Clear and concise instructions, easy to follow directions and great at helping with any areas I was struggling with.
25 January 2019
Sheet Metal Training
Tom was a great course trainer, Kept things interesting and answered any questions we had.
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