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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Service Rating : Got to the nub of a complex problem very efficiently
Product : Very responsive to my needs
Support
Certainly took the time to answer every question in details.
Essentials Training
Squeezed the essentials course down into 2 days at our request and still managed to cover everything in a clear and precise manner. Although I've been using SOLIDWORKS for a number of years (self-taught) I still learnt a huge amount from Russell.
Essentials Training
Our trainer was very articulate and professional. He was very patient and explanatory to the to the less experienced users. The course itself was very well presented and I felt that I learned much which I can now apply to my business.
Support
Resolved my issue quickly
Surface Modelling Training
Service Rating : Benji Wilson was not only an extremely knowledgeable tutor, he was also hilarious. He kept it interesting and also adjusted the curriculum to my specific requirements. Really glad to have done this course.
Product : excellent as always! highly recommended
Advanced Part Modelling Training
Another good tutor, patient and always prepared to help.
Simulation Fundamentals Training
A lot to take in on one day, but the instructor did very well in my opinion. Good course.
PDM Professional Training
HI,
We went through manual and it's fine. But engineer should be able to answer more advanced questions.
For me same training could be done online (video manual).
Regards,
Radoslaw
Feedback Response: Hi, 

Thanks for your feedback. The instructor who lead this event is part of our PDM team and has considerable experience with the PDM product and further aspects of API. After discussing the event with him I feel that some of the questions asked of him were beyond the course content and although we will always try to answer all questions raised we must recognise that there is a set agenda with key topics that need to be covered. Out of fairness to other attendees, some questions may have been noted and dealt with at the end of the course to keep the course moving along and relevant to all those attending the event. If you do still have questions outstanding, please do not hesitate to contact our support desk to discuss these further – 01926 333777. There is always a member of the PDM team on our support desk in order to provide you with the best advice.


In relation to video learning, this is something we have traditionally steered away from as it is felt that it would deprive attendees of the opportunity to ask additional questions and furthermore when something does go wrong, and you need additional guidance, there is no one around to help. We are investigating the possibility of adding additional eLearning resources which specifically follow up on the course content, however this resource would be intended to support the physical classroom course, not to replace it.


If you wish to contact me directly to discuss this matter please don’t hesitate to either call on the number mentioned above or email to training@solidsolutions.co.uk


Kind Regards, Peter Harkness | Training Manager.
Support
I made an enquiry because I appeared to have a corrupted file. There wasn't much that could be done about it, but I did manage to identify the exact feature that was causing the problem, so emailed the file with a description of the problem to solidsolutions, as requested. However, I am yet to hear anything back over two weeks later. I have emailed in follow up but no response. Disappointing. Service is normally excellent but this was poor.
Feedback Response: Rob, 

I have been doing some digging, as the description here didn’t appear to relate to the hotline number that the review is linked to. I have now identified the correct call and there does appear to be some discrepancies in how this was processed. To give you a bit of background. When an email is received by the Support@ email address our CRM Software identifies it and creates a new Hotline Call (we have the option to attach it to an existing call instead). It appears that when you sent in the problematic file at 22:45, that the scanning program failed to collect this email and it was not visible within the database the following morning. This doesn’t however excuse the fact that when you followed this up a few days later that no further action appears to be have been taken. Those emails were correctly attached to the call log, but not correctly followed. I have subsequently spoken to the Engineer who did this to explain the impact of that action and how it could better have been handled. As we have now located the email with the file attachment I have asked for the call to be re-looked at and would hope that one of the team will be in contact with you shortly.

Thank you for bringing this to my attention. If you have any further concerns regarding this, or any other matters in the future, please do not hesitate to contact me directly. 

Wayne Marshall 
Customer Support Manager
wmarshall@solidsolutions.co.uk
Surface Modelling Training
Course was presented excellently in a clear friendly way.
SolidCAM CAD Essentials Training
Service Rating : Extremely helpful and approachable
Product : Excellent course to start on for someone who has no prior experience or knowledge. Processes were kept simple and not over complicated making it easy to digest information
Support
Service Rating : Kept me regularly up to date with the progress of my issue. It took a few days but it was sorted. Several of the support engineers were involved over the few days but the hand over was seamless.
Product : only just got 17 up and running, use it quite infrequently so cant give any real feed back on the product at this time
Support
solved the problem very quickly
Support
Service Rating : Consistently come up with solutions and answers and respond ASAP if requested
Product : Helpful and pleasant verbal response which encourages when sometimes the explaining of the issue problem is involved.
Essentials Training
Trainers are extremely proficient and knowledgeable as you would expect.
For people who are relatively slow at picking things up the time constraints are an issue, particularly if the software is not accessible other than at the course.
Support
Understood my query exactly and provided a solution very quickly.
PDM Standard
Service Rating : He was very friendly and approachable and had good knowledge of the PDM software, but could have planned the lessons better.
Product : Course could have been condensed into a day and a half. A lot of waiting around and finished early both days.
Feedback Response: Hi, Thanks for leaving this feedback. On this occasion, I feel a great deal of sympathy for the instructor as this was his first time leading a class through this course. It's a particularly difficult course to teach as the structure of the SOLIDWORKS training manual is not in the best order for your learning experience so the instructor has a responsibility to try and guide the class through the content in the best possible way. You will have noticed that we had another member of staff sit in on the course to ensure that no key content was missed or delivered incorrectly, and although no critical content was missed feedback was to improve upon the structure of the course. We will be working with the instructor to ensure that he develops with practice and can meet the high standards we aim to achieve. If you would like to discuss this with me further or if you feel let down by our service please don't hesitate to contact me at training@solidsolutions.co.uk to see if we can assist you further. Kind Regards, Peter Harkness | Training Manager
Support
Richard got back to me very quickly and all responses were covered very quickly. Helpful and approachable. Very impressed indeed.
Support
Service Rating : very quick to respond, helped provide answers to my requirements
Product : helped answer my query quickly
PDM Standard
Service Rating : Clear and attentive
Product : Could consider cleaning keyboards and surfaces.
Support
Service Rating : My support engineer stayed with me on the phone and made sure that all was working as it should. First class service Ben was friendly and courteous through the whole process. Brilliant! Very pleased.
Product : Please see customer experience
Support
Service Rating : Did exactly as I asked and gave me a fix to the problem.
Product : Please eee customer experience
Support
The engineer i spoke with is very helpful.
Essentials Training
Service Rating : Good trainer, clear instructions and very helpful
Product : Good course, a lot to cram into four days.
Essentials Training
The course trainer was very knowledgeable on SOLIDWORKS and made every effort to answer questions. However I recommend that in future less emphasis is placed on covering every chapter in the book and more emphasis placed on ensuring that every student is comfortable with the basic features/commands. I realise that a class will contain varying levels of ability and tailoring the course to each individual is not practical, but there is nothing worse than feeling left behind and overwhelmed buy the course content.
Simulation Training
Service Rating : Clear and precise information - very knowledgeable and helpful
Product : Very pleased so far with FEA bolt on
Simulation Premium - Nonlinear Training
Service Rating : Andy is extremely knowledgeable about the subject of FEA and also the simulation software. I would highly recommend the Non Linear training course at Solid Solutions.
Product : A full day of training in a very pleasant environment with excellent facilities.
Support
Service Rating : Support engineer was very knowledgeable and was able to answer my question in one call.
Great service!
Product : Right response in quick time
Weldments Training
good lesson, very helpful tutor.
Support
Service Rating : My support engineer's name was Ben. He looked into the history of my computer and license and found that it had been removed from this computer when it was taken out of service and the computer name had been blocked. When I explained the computer was being reinstated he took away the block and the license was reactivated. All done within minutes. Ben then asked me if there was anything else to sort out but there was nothing else. All working well again.
Product : Support response was good and found a solution within minutes.
Support
went the extra mile
SolidCAM CAD Essentials Training
Service Rating : Olly was a good mentor however he did get a little confused at times during demonstrations.
Product : The course was a lot packed into two days and it was a lot to take in. We got through the important units but should of had more time for practise and for the other units.
SolidCAM CAD Essentials Training
Service Rating : Helpful, especially when you get in a pickle
Product : Training course good, not yet had any dealings with support calls
Support
Got the problem sorted
Advanced Part Modelling Training
Course Trainer - Ben Pearson

The course content was great. I did not award 5 stars because on a few occasions, questions were asked with the response of "I'm not sure, I don't know". I would have preferred to hear "I'm not sure but I will look into this and get back to you on that one before the end of the course".

As stated above the course content was great and Ben did a good job delivering/explaining everything.
Support
Service Rating : Sorted problem quickly and efficiently
Product : Quick and efficient and solved problem
Support
Service Rating : Great
Product : We identified that what I wanted could not be done, but I was offered an alternative, which was great
Drawings Training
Service Rating : All the courses I've been on have been very good. Very informative and the tutors are always willing to help with any issues whether its course related or not
Product : Always very helpful and knowledgeable
Support
Service Rating : had problem. was quickly fixed
Product : had problem. they got to root cause
Simulation Training
Service Rating : Excellent course, excellent location, very knowledgeable staff and well-planned course for 3 days
Product : Great help and support, very ideal for small business with few people using solidwork
Support
Managed to resolve what appeared to be a challenging issue.

Great Service.
Essentials Training
Service Rating : Trainer was knowledgeable and answered all of my questions.
Product : Facilities were excellent
Support
He tried and solved the issue, while it has to be said it was a tricky problem, but he got hold of it and solved it
Advanced Part Modelling Training
I thought the course was excellent, the pace just right and the support was second to none. All our questions were answered and those that weren't were researched.
Drawings Training
Service Rating : Excellent course ,course trainer was spot on
Product : Very informative,important part of SOLIDWORKS package.
Support
Very pleased with the support with the problems I was having, the support engineer was very helpful and handled everything promptly and professionally
Support
Thanks..

Chris
Support
Service Rating : Great Customer Support service.
Product : Simple when you know how but advice worked a treat.
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