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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Helpful staff
DriveWorks Pro Advanced
As I have found on all Solid Solutions courses I have attended, the trainers have been helpful and friendly and really know their subject matter. The Advanced part of the course felt a little rushed though.
Motion Simulation Training
Friendly and Informative
Support
allways happy to help, and they go above and beyond
Support
SolidSolutions accelarated my workflow
Support
Very helpful
Essentials Training
Instructor was very clear with the presentations and very helpful during the exercises.
Support
Mark did everything he could and spent as long as it required and in the end solved the problem.
Support
Good advice. Took a few hours to get back to me however.
Certification day
I attended the Certification Day in Fareham in May and again the trainer was excellent. Couldn't really ask for more. Was very friendly and professional. Helped make the stress of the expert exam a little less
Essentials Training
efficient and knowledgeable instructor
Support
All questions answered promptly..
Support
Provided a good solution to the problem, knowledgeable and helpful.
Certification day
The trainer on the day was experienced and helpful and the Durham office was easy to get to driving down from Newcastle.
Simulation Training
Very good knowledge of Simulation package
Support
Good step by step setup guide by email and phone support.

Thanks
Support
Professional and extremely helpful, know and understands you product and issue that may arise from it.
Support
Got to the answer quickly, was a simple fix and easy when you know, and that just what was needed.
Support
Very knowledgeable and easy to get answers
Support
knew what he was dong and was able to guide me to a solution
Support
I have known Lynn Smith for many years since first starting to use SOLIDWORKS and the support and service received has always been second to none.
Support
Unable to give me a definite answer to the question I had, but was able to point me in the right direction and give some guidance to lead me to the answer, but still very helpful.
Support
Very straight forward - Instantly knew what the problem was, fixed it and explained what had happened. Couldn't fault my experience.
Support
Helpful service.
Thanks
Support
Instant reply, to the answer my question!
SolidCAM (CNC) 2.5 Training
Taught the course to match the needs of everyone attending, with no rushing or delays. If Gary could not answer at the time he endeavoured to find out and let us know later that day.
Essentials Training
Fraser was such a good tutor and learnt us in a quick and simple method. I would recommend to any future newcomer to SOLIDWORKS.
Support
Iain was very helpful & resolved all of the issues. He also provided some additional info after the call on one of the topics in which my knowledge was lacking.
Support
very helpfull
Support
Quick response.
Support
JA
Surface Modelling Training
Good, clear instructions and worked though at a good pace.
Drawings Training
He was friendly, helpful and knowledgeable and prepared to answer questions adjacent to the topic of the training course.
Weldments Training
Good course, covered the basics well.
Essentials Training
Extremely thorough and sympathetic teacher, well suited to teaching beginners like me.
Support
Good level of knowledge and was able to find out the answers to questions he did not know on the spot.

Good training environment.
Support
Speedy reply on Friday afternoon and some help beyond our package capabilities.
Support
Polite and efficient.
Support
The engineer identiied and resolved the cause of the problem withn minutes. Very happy.
Support
Your engineer and I had not come across this before but it didn't take long for him to solve the problem.
Support
I did not feel the support engineer was listening to what exactly i required but attempted a bodge which i was not happy with.

Unfortunately on this occasion i was not happy.
Feedback Response:

Thank you for taking the time to provide feedback, it is
always valuable.

After our discussion earlier I have requested on of our
engineers to give you a call to investigate the lighting conditions that you
are seeing with your models and assemblies.  

We are sorry that our service did not meet up
to your expectations in this instance.




Keith Smith

Customer support Manager

Support
Quick response. Spot on. Was aware of the problem and provided a required fix without any hesitation or further questioning.
Support
Very helpful and managed to solve my issue.
Support
Support engineer very knowledgeable.
Support
Solved our query quickly and professionally.
Support
Tim went the extra mile, excellent support
Support
Great quick service
Support
ok
Support
it would have been better if the same post processor was used that we bought
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