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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
After struggling for many hours your technician sorted my problem in less than 5 mins
They also showed me easy ways how to do a couple other things I was struggling with
A very useful 15 mins - Thankyou
Support
My request was answered very quickly and I got the answers I was looking for very easily.
Thanks
Essentials Training
Very knowledgable instructor, good beginners course. Only suggestion would be tailoring the course to the users needs. Would have liked more sheet metal content.
Composer Training
Benji was very professional and knowledgeable. He moved at a decent pace and allowed us enough time to run exercises and ask questions. I would recommend this course to others.
Essentials Training
•excellent course
•very helpful staff
•great food and facilities
Simulation Training
good training session, useful info in a lot of different features of the program
Support
The support Engineer listened and understood our issue without a fuss and then acted promptly to get things up and running - professional.
Essentials Training
The trainers were absolutely quality. They knew their stuff, even when people were particularly stuck in the group.
I would definitely recommend other friends/colleagues to go on this course. Both Ben and Will were outstanding.
Essentials Training
Jamie was very knowledgeable and helpful.
Weldments Training
Good solid knowledge of the software.
Sheet Metal Training
Was very impressed with the training, Tom Watkins was very friendly and professional answering all the questions that were asked.
Motion Simulation Training
A very good Knowledgeable instructor, kept things moving along nicely even when SOLIDWORKS kept crashing.
Essentials Training
Very helpful helped you with anything, taught us how to use SOLIDWORKS. As a group we were allowed to carry on with exercises before and after each day. Covered all bases and responded to all questions.
Visualize Standard Training
Excellent course which covers the basis of Visulize. Course tutor was very helpful.
Essentials Training
Tom the instructor was well prepared and communicated the contents of the Essential course very well. There were distractions from within the room but I felt Tom handled the situation well. Overall a well worth investment of my time and money.

The down side was the facilities at the Hammersmith office, the room was too small for the 7 users and was generally to hot and stuffy which when trying to maintain the concentration levels of those who were there to learn a little difficult. We had to complain and ended up with a portable fan in the room which did little.
The lunch is a little repetitive and should be varied. Others within the building were having hot food while ours were cold and had been delivered at 9.00am in the morning.
Advanced Part Modelling Training
excellent service!
Essentials Training
Very patient and helpful instructor who provided assistance and answers beyond the scope of the course.
Advanced Part Modelling Training
Trainer went through everything at a good pace and answered all our questions.
Support
Excellent. just did what I asked for!
Essentials Training
Excellent service,very helpful
Support
Very helpful and polite.
Resolved the problem quickly
Support
Provided correct information as requested
Essentials Training
I took the essentials course which gave me a good ground knowledge of SOLIDWORKS and how to use it, I would recommend this course for anyone that is planning on using SOLIDWORKS and is not sure how to use it
Weldments Training
The experience was good overall. The training course was very relaxed to the point where it could've seemed unprofessional but it was actually good.
Support
The response speed of their technical and customer support teams were impressive!
Support
Really good.
Support
I had an issue with SOLIDWORKS references and the engineer that i talked with was very helpful. As was late in the afternoon he had a look on the problem and came back to me the next day. Luckily i sort out the issue by myself in the meantime but the engineer came back to me with a solution to my problem first thing in the morning!
Electrical Schematics Training
Good location and accommodation, Instructor new his subject, very helpful and readdressed every topic we stumbled at. It was stated that this course needed 3 days, not 2, so exercises were not repeated to drive home the information for the software. The supplied manual was excellent and will be a great support back at the office. The links provided for downloading the exercises for the coursework will be valuable to enable self-training in the office to refresh from the course work. Working lunches we just fine with Lap tops with good screen size and resolution perfectly sat up, ready to use. The software run well with no delays and the the instructor took full advantage of the large wall mounted screen to illustrate the commands and effects so we could follow and keep up with the progress through the tutorial manual. I have no negative feed-back, thoroughly enjoyed the course and the manner of tuition was faultless, with lots of patients to stand over us and instruct on a one to one b
Electrical Schematics Training
Clear and helpful tuition
PDM Professional Training
The course covered al of the essential elements of PDM, the tutor tailored the course to suit the students attending and added some real life examples.
Each individual part of the PDM set up[ was covered, but at times it was difficult or see where they fitted into the overall picture, some flowcharts for example may have helped.
It was a little difficult to see where they fitted into the overall picture at times.
Support
Very attentive and tried to assist in every way they could
Support
Great support thanks
Essentials Training
Caitlyn was super friendly and able to offer support to everyone at their individual skill level with Solid Works
Support
assisted fully in the problems
Support
Speed and clarity of response were great.
Support
Very knowledge, friendly and competent, she took control of the PC found what she needed and fixed it very quickly.
Assembly Modelling Training
Usual high standard of training provided from Kyle Craig.
Essentials Training
Thanks Solid Solutions for the training essentials course, I really gained a lot of knowledge through the lesson and exercises. My Course instructor was excellent , kind and had patience for all the levels of the students.

I look forward to moving on to the other courses you offer in the future.
Essentials Training
Very thorough instruction, knowledgeable & helpful tutor. Would strongly recommend.
Support
The support service from Solid Solutions quickly identify and resolve the issue we were having.
Surface Modelling Training
The instructor for the surfacing course was great, had a nice pace and explained everything, making sure all questions were answered and that we were all making good progress. I learnt a lot that will be used on a regular basis with my work.
Assembly Modelling Training
The trainer spoke well, and was easy to understand.
The trainer should have checked more often if people were up to speed.The trainer didn't know how to address a (turned out to be simple) query regarding the drafting tool.
The trainer wasn't able to answer the assembly modelling questions asked, and didn't know how to design assembly models relevant to my work. Still, the trainer tried to address the problems.
Electrical Routing Training
Very Well Presented & Guided Throughout the Course
Essentials Training
Excellent
Support
Great help thanks!
Assembly Modelling Training
Knowledgeable and personable instructor.
Flow Simulation Training
very good training
Support
A real pleasure to deal with these chaps.
Support
I had a problem using the draft feature. The support engineer listened to the problem and then shared screens. After a few minutes she managed to find the solution. Great!
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