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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
The support engineer didn't give up and they sorted the issue out with no fuss.
It took a little longer than the engineer expected.
Support
Good support
Support
Very knowledgable and helpful
Support
They called back promptly and had investigated the problem in depth. It was a shame that there was no resolution, as it is a SOLIDWORKS problem, but good to know that it wasn't a problem with our modelling.
Support
Blindingly fabulous - instant perfect workable solution - like a bolt of lightning. 10/10 with stars and double chocolate ration.
Support
Cheerful, eager to understand query, and was prompt to provide and explain the solution.
Support
Very helpful
Flow Simulation Training
The Instructor was friendly and answered questions well. I think he could have paced the course a little better. Also, sometimes he skipped over sections of the exercise book which led to problems later in the exercise.
Feedback Response: Hello, and many thanks for providing this feedback. Having spoken with the instructor, he did explain that the course did feel 'tight for time'. There are many capabilities within Flow and not all of them are typically used by everyone so we will tailor the content covered based on the interests of that specific class. For example, supersonic flow is typically not applicable to most users so this lesson could either be quickly demonstrated or removed entirely depending on what the group would prefer. Our training team are instructed to ‘always seek the advice of the class’ and I believe that on this occasion the group wanted to cover all topics, so the instructor went through all of the lessons. In an effort to show everything, the instructor didn’t repeat plots which had already been covered but I can see that this may have felt rushed. I will speak with the instructor regarding their classroom time management and how they can better address the requirements of the class ensuring that no one leaves feeling that content has not been covered.
Kind Regards Julie Weir | Training Manager
Support
Quickly and courteously sorted the problem.
Support
Quickly escalated this issue to SOLIDWORKS. I'm happy with this outcome.
Essentials Training
Albie was a fantastic teacher, with the ability to answer any question he was given. Overall, the course itself was extremely beneficial and was definitely worth taking part in. Looking forward to the next one!
Advanced Part Modelling Training
helped to problem solve work design issues. Taught new tips and tricks and showed how to find hidden features
Support
Pleasant and knowledgeable engineers that persevered with the problem that spread over a couple of weeks albeit no fault on Solid Works behalf.
The ability to access the users machine helps the support engineers enormously.
Job well done as I could not have carried out the move without their intervention.
Essentials Training
Knowledgeable, tailored the course to the skill level and leaning speed of the participants, calm positive personality well suited to teaching.
Support
Extremely helpful and knowledgeable.
Support
Went the extra mile to ensure our issue was dealt with.
PDM Professional Training
helpful and easy to understand
Surface Modelling Training
SOLIDWORKS Surfacing Course content was delivered as required, but the trainer lacked enthusiasm throughout the 2 day course. The 5 delegates on the course were all quiet, on my part due to trying to fully understand the sometimes abstract SOLIDWORKS Surfacing content. I felt the trainer could have done more to keep the pace of the course high, and engage us more. The room was also painfully hot as the central London office had no air conditioning.
Feedback Response: Hello,
Many thanks for your feedback about the course. I am sorry to hear that you weren’t able to engage with the instructor more over the 2 days. As you mentioned the group were quiet, perhaps the instructor believed that everyone wanted time to work on the exercises themselves but misjudged this.
We do actively try to promote classroom involvement to better understand how you use the software and how we can help you with that and I will follow up with the instructor about different methods to achieving this.
My apologies that you were uncomfortable during the course. We have spoken to the London office about the air-con and while they are repairing the air-con system in that room, we will be switching to a different training room.
Kind Regards Julie Weir | Training Manager
Support
quick service support
Support
Good knowledge. resolved the problem.
Support
Excellent help installing SOLIDWORKS Visualise and sorting some existing license issues.
Support
very helpful
Motion Simulation Training
Russel is clearly very knowledgeable, set a good pace for this SOLIDWORKS Motion course, he was able to answer all my questions well and also offered some other tips and tricks to help with SOLIDWORKS along the way.
PDM Professional Training
informative and enjoyable.
Drawings Training
Good depth of Knowledge and willing to help out with anything even if it wasnt to do with the course.
Support
He was !!!!!!!!!!!!!
Support
Nick was great, he knew what I wanted to know very quickly and he made sure I understood.
Surface Modelling Training
Good lessons & explanations. Comfortable surroundings.
Support
Excellent and very speedy understanding of problem. Problem resolved quickly, and work-around of SOLIDWORKS Bug relayed very effectively.
Support
Explained this was just how the software was - no work around or suggestion to raise a Enhancement Request. This issue can mean late deliveries to clients where an eDrawing is a deliverable, frustrating in the extreme. Not Solid Solutions fault but definitely not sympathetic to the issue.
Feedback Response: Hi Matt. As per our email conversations we now have this logged as an Enhancement Request. I shall see if there are other reports already which we can vote for. Once your SR converts to an SPR number if you let me know we can then vote for this too. Thanks for your time and replies over the last couple of days.
Adam Hartles
Customer Support Manager.
Support
VERY KNOWLEDGEABLE THANKFULLY!
Support
Always helpful
Essentials Training
tutor was very helpful and knowledgeable.
Support
Very fast response, resolved issue quickly.
Essentials Training
Absolutely couldn’t fault Bethany! She knew her stuff and helped with anything we needed. Really lovely to talk to and always solved any issue we had. Lovely bubbly personality and lovely to have teach us.
Essentials Training
Quite an intense four days - Instructor was excellent and answered all the questions..... Well organised, but I'm not used to commuting 96 miles per day.
Essentials Training
Fantastic, fast paced course detailing lots of new knowledge.
Essentials Training
The course was very instructive. The course tutor was very thorough and supportive throughout.
Certification day
My first certification day was a success pass my cswa and I will definitely be coming back for my cswp!
Essentials Training
My instructor Alex was helpful, concise and practical with his training. This meant that everyone in the course with different skill levels could follow and learn SOLIDWORKS.
Support
Always so professional and knowledgeable. An indispensable service to this industry
Support
A speedy and knowledgeable response
Advanced Part Modelling Training
The course content was well presented and run and a good pace. The trainer was knowledgeable and patient.
Support
Excellent service. Understood my problem and even though it was a tough ask stuck it out to complete and revive a struggling SOLIDWORKS version due to a windows update conflict. Well done.
Support
Called back as promised and although could not solve the problem due to the software offered viable solutions. Friendly and knowledgeable.
Essentials Training
Having used SOLIDWORKS for almost a year i was able to keep up well, the instructor, Alex was very good at explaining to those with less experience. This being said i still found that i picked up a great deal to help with my day to day work and got to grips with some of the features of SOLIDWORKS that i have not yet used.
Essentials Training
Alex presented the information in a clear and concise manner, and was very knowledgeable in being able to answer and questions that the group asked.
Certification day
Really helpful certificate instructors, explained the key points to get my CSWA.
Support
I had a question, and the customer support engineer answered it.
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