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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Excellent service with swift responses, Adam resolved all issues we have currently had and I am sure will continue to do so if needed.
Essentials Training
Our course trainer was very concise and informative. He was very helpful and had a brilliant understanding of the software enabling him to help all the trainees with their queries.
Sheet Metal Training
Great course, Gordon the course tutor was both informative and diligent. Content was good with plenty of time to work through examples and ask questions.
Essentials Training
Saeed Ahmed was very knowledgeable and helpful throughout the course.
Essentials Training
our instructor was great very knowledgeable on solid-works and very responsive to questions
Support
Well deserved
CAD Essentials for CAM Users Training
BRILLIANT KNOWLEDGE AND TRAINER.
Support
always good response from SOLIDWORKS and the guys are really helpful.
Essentials Training
Tom was great, was able to explain everything the simplest terms and could go into more detail as needed.
Support
Fast response, quickly solved my problem
Essentials Training
Training was very clear & thorough, and patiantly delivered.
Support
Patient and helpful
Support
They were helpful and patient and managed to resolve my problems.
Support
Very friendly, professional and clear with his instructions. Very patient with my lack of PC knowledge. Couldn't solve the problem straight away however emailed me back as soon as he knew what the issue was.
Sheet Metal Training
Great wealth of knowledge and experience. everything described well with good support throughout.
Essentials Training
Friendly and knowledgeable.
Essentials Training
The training was very methodic and easy to follow, and Tom the trainer was really skilled in teaching. The pace was calm but still I think we finished most exercises. Tom took his time to explain when questions came up.
The "Zoom it" function he used on his computer was really a big help in finding all the small icons during his demonstrations!
Essentials Training
Excellent knowledge and great way of explaining
Good interaction and manner
Essentials Training
Very helpful. Even though I've been using SOLIDWORKS for a couple of years, i still learnt lots of new skills on the course.
Support
Knew exactly what to do and how. Thanks
Surface Modelling Training
Alex provided Surface Modelling Training in a well paced but relaxed way. I felt I was gaining a new skill every minute. There was no shutter, hesitation or any problems Alex could not resolve. Very recommended. And big thanks!
Support
He talked & demonstrated me through the problem online in a clear manner
Support
Easy to communicate with, quick to solve my problems
Drawings Training
Saed was a very Helpful and Knowledgeable trainer.
The pace was a bit fast at times for a beginner but manageable.
Simulation Fundamentals Training
The course was a very useful introduction to stress analysis and FEA. This course is also very good for leading into the simulation course. The course trainer was very knowledgeable and helpful
PDM Standard
Gave answers to any questions and taught the course in a way that was easy to understand
PDM Standard
Albie was knowledgeable and entertaining.
PDM Standard
Albie did a great job of presenting the material in a sensible and comprehensive manner. Thanks for being so patient.
Support
As always a great service from a great team
Essentials Training
...because our trainer offered five star services! I already told him he has my "golden buzzer".
Support
Solved the problem quickly and efficiently
Visualize Standard Training
Pace of course was perfect and he was very happy to stop and answer questions as we went along. Thank you.
Simulation Training
very clear instructions on overhead training excercises with an easy to follow manual
Essentials Training
Great knowledge, very helpful and clear.
Sheet Metal Training
Very knowledgeable about the sheet metal course and went through the content in a thorough and easy to understand way.
Essentials Training
Spencer was a great trainer for the essentials course, was always keen to answer questions and issues we had. felt he taught the class very well.
Essentials Training
Spencer delivered the course superbly. He was chatty, relaxed and got through the content at a good pace, as well as being very knowledgeable, would highly recommend him as a trainer.
Support
Initially a good response. An idea was proposed to resolve my problem which didn't actually work all of the time. I did my own research and found a work around the problem that was quicker. I emailed the support team with my idea who couldn't be bothered to respond even out of curiosity. Secondly, my question of has this bug be reported before was not answered. Thirdly will this bug be fixed in new releases has not been answered. If I could give you a minus * I would and it wouldn't be just a minus 1*
Feedback Response: Hi Steve. Thanks for providing the feedback to this support ticket. I am a bit concerned we have missed an email reply here. I'll follow up with you directly on this as we would never knowingly ignore such questions on the helpdesk.
Thanks
Adam Hartles
Customer Support Manager
Essentials Training
My customer experience has been great. We had researched other software and resellers but found Solidsolutions to offer the support we require to get up and running without having any prior knowledge of 3D software.
Support
They were very patient and polite and fix my problem and help me with extra things too like updating to SP04.
Simulation Training
Cameron was a really good trainer who engaged very well with the class and supported us all throughout the course. He ensured that everyone was at the same level and no one was left behind especially when we were conducting the lessons. He answered all the questions and queries well and it was evident that he knew the course in great detail. He also made time outside the course to go through any additional questions/queries we had which was a great help!
Weldments Training
Everything was perfect
Support
very quick response. and helpful solution and instruction.
Support
Found solution to current issue and also advised on best practice for a new workflow method.
Sheet Metal Training
Excellent understanding of the subject helped to deliver the course in a structured and informative way.
Essentials Training
I was completely new to SOLIDWORKS coming into this course and Spencer was very patient with me and always gave good advice when I was stuck on a problem. The course covered a lot of topics and I really liked that there were a lot of practical exercises to reinforce the theory. The trainer was very knowledgeable, a good speaker and a really nice guy. He made the course interactive and lively. I also really liked that there was a small class size of 4. The only downside of this course was the location of the venue in Chilton, which was a little difficult to get to via public transport. Other than that, highly recommended.
Support
Gave support a complicated task that naturally took a lot of time to look into. They persisted with it and gave me a clear and easy to execute solution. Discussed their progress frequently and was very helpful.
Educational- CAD Essentials Training Part 2
He really knew what he was doing- very supportive and helpful. really learnt a lot.
Drawings Training
Fulfilled all objectives, great and flexible learning, confident and knowledgeable teacher.
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