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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
The service was brilliant. Tim helped me with the problem I was having and fully explained how to resolve the issues, giving me additional knowledge about SOLIDWORKS to help me improve with using the software.
Essentials Training
Michael was Extremely helpful and straight to the point
Support
The issue was resolved quickly
PDM Standard
Steve was extremely knowledgeable and clear in his presentation style making understanding of the subject straight forward.
Mould Design Training
Fantastic and patient Trainer, made the course thoroughly enjoyable.
Mould Design Training
It was very interesting and I learned new things, new commands that I didn't use.
I learned different ways to design a mould.
The only thing that I would like to have is the book of the course but I can see it on-line
PDM Standard
This was an online training course due to COVID-19 but the remote nature didn't really hinder anything. Steve Quinn was a great teacher. He has serious passion for file management and was able to answer all of our questions that we had, he was also able to put a 'real world' spin on the course explaining problems that he had encountered previously and how to overcome them.
It was a lot of information to take on board but Steve was patient and was happy to re-run sections of the course if we were unsure.
Support
First time solution.
Essentials Training
Course has been delivered in a timely manner, while still ensuring that everyone on the course grasped the concepts and none was left behind.
Essentials Training
instruction was clear and engaging, was able to cater to a wide range of skill levels during the training
Essentials Training
very patient with the less experience people on the course, kept everyone evolved at all stages..
Essentials Training
Excellent training, took time to go over things and assist with any problems
Support
Always helpful, polite and get to the problem.
Support
quick reply
Support
N/a online form
...
PhotoView 360 Training
This was for training conducted online, rather than by visiting a training location. For a one-day course, the trainer did a good job of fitting in all the required training elements and dealing with individual queries from the virtual attendees. This course offered a good, basic overview of SOLIDWORKS' Photoview 360 rendering features.
Support
Answered my question
Drawings Training
The knowledge from the tutor was exceptional and he was always on hand to help regardless of how big or small the issue was.
Assembly Modelling Training
Stephen clearly knows his stuff, patience of a saint!
Support
Helpful & Cheerful support but there was not a practicable solution as my companies' IT policy does not allow users to have admin access to their workstations.
Support
The problem I have encountered was of more complicated nature, anyway the engineer involved in helping me was very active and didn' give up easily. It is very encouraging to relay on someone like him. Great help, many thanks!
Support
Helpful. Prompt reply.
PDM Professional Training
Josh was Very Clear and helpful
PDM Professional Training
SOLIDWORKS PDM Administrator training was quite an intense course, but was very well delivered online.
Support
Answered different question initially, when explained more thoroughly understood and explained well.
Flow Simulation Training
Excellent course. Course trainer adapted very well to remote delivery of content - good balance of taught content/exercises. Protected PDF file was slightly fiddly to configure and work with (froze 2-3 times during course). Felt a lot of content to fit into two days - extending to 2.5 days with the remote delivery constraints would have been beneficial.
Support
Had problem with graphics card driver, Jason sorted it promptly
Drawings Training
Really Helpful if your were **** or had a question.
Easy to follow along when demonstrating the lesson.
Assembly Modelling Training
Very clear and concise instructions. Quick to provide support when needed. Positive vibe, which when working remotely is invaluable.
Support
Friendly, knowledgeable fixed my issue on one calll what more do you need.
Essentials Training
Jonathan was very clear whilst showcasing the software and able to keep a steady course workflow that catered for a group with varied CAD experience.
Essentials Training
The course was delivered well, by a Knowledgeable trainer.
I finished the course with the feeling I had learned some new skills and techniques I did not previously understand or know about.
Assembly Modelling Training
Spencer was a great tutor and was able to convey the necessary information to enable me to follow the course with confidence. This course was performed online and in general worked out well but as we were using our own pc's meant in a couple the lessons I could only watch the screen and not perform the lessons with the rest of the class. So if running an older version of SOLIDWORKS it may not always be relevant to the software version you have. So I personally would prefer to do the on site courses and if I hadn't had a passport maybe I wouldn't have done the online course. But this doesn't reflect on spencer in anyway as the structure of the course is for the latest version of SOLIDWORKS. Overall Very pleased with the course and am looking forward to my next course.
Essentials Training
Thought the course was well structured and the trainer was excellent. Went at a good pace and Lauren was quick and discrete to assist if anyone fell behind.
Essentials Training
The trainer was excellent
Support
quick found and resolved the issue
Essentials Training
Sam knew SOLIDWORKS inside out and could help and guide us through issues easily whilst overcoming the challenges of virtual learning
Surface Modelling Training
Owen is extremely knowledgeable and goes out of his way to help all of his trainees.
Support
Tim explained the situation well and solved it very quickly.
Support
A quick but detailed response to my query got me back on track in no time. There were just a few changes needed tweaking in the Options but Alex sent me screenshots of exactly what I needed to change.
PDM Standard
As expected course trainer demonstrated strong understanding and mastery of the product and good teaching skills. What can be improved on are the online demo which will make VCT a preferred option for training.
Support
he was excellent !!!!!!!!!!!!!!!!!!
Essentials Training
Jack Bradshaw delivered the SW Essentials course in a highly professional and competent way. I have already completed this course previously - and others. Jack explained each lesson in a way that made it all click. He took time to really explain why we doing things in a particular way and at a pace everyone on the course could learn at. A talent not all trainers sadly have - a great grounding. Thank you!
Support
An amicable team who are glad to help !
Support
Haseeb was great and sorted me out quickly
Support
confirmed what I thought though happy with the response!
PDM Professional Training
Steve Quinn presented a great Online training experience. His personality made a dry subject much more relevant and engaging.
Essentials Training
Stephen was an excellent tutor very patient and helpful I have learned a lot more without a doubt than I would have doing tutorials myself it's great to have someone to show you as often it's very hard to see where you have gone wrong using manual alone also got some great tips that you wont find in the manual.
Overall very happy and would rate Stephen highly very knowledgable and easy going .
Thanks again regards Simon
Simulation Fundamentals Training
Excellent training provided via an online video session. I couldn't have asked for more given the circumstances.
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