Expert Help without delay

SOLIDWORKS Support

Access the wealth of resources made available from us including telephone/email support, online training videos, hardware advice, launch events and access to our interactive support blogs.

When you contact Solid Solutions technical support, you are guaranteed to receive world-class assistance built on expertise, speed, and transparency.

Raise a Ticket
Email Us

You can email us during office hours where we aim to answer your email within 2 hours.

If your support call is urgent please call the customer support helpline on 01926 333777.

help@trimech.com
Call Us

Our support engineers are available by phone between 8am - 5:30pm, Monday to Friday.

We don’t have an automated call routing system, you get straight through to our engineers.

01926 333 777
Online Ticketing Portal

Raise, respond, and review your support tickets with ease using our online ticketing portal.

Simply log in and submit your support queries directly to our technical team.

Login

What to expect from Solid Solutions Support?

Engineers Answering the Phone

Speak immediately with a dedicated SOLIDWORKS support engineer - no time wasted.

Guaranteed Immediate Response

Our dedicated staffing ensures your technical call is picked up without delay.

Certified, Proven Support

Rely on a support mechanism that is both trusted and formally certified for quality assurance.

Highest Priority Service

Providing world-class technical support is our #1 operational priority.

Transparent Quality Feedback

We use Feefo to collect genuine reviews, ensuring our service quality is measured and transparent.

Commitment to Improvement

We actively use customer feedback to continuously enhance our technical support.

Further Support Resources

Knowledge Base

Access the global SOLIDWORKS Knowledge Base 24hrs a day 7 days a week.

The Knowledge Base (which is also used by our technical team) allows you to conveniently troubleshoot issues outside office hours (8am - 5:30pm, Mon to Fri).

Common Solutions

We have listed links to guides, videos and online resources for some of the most common SOLIDWORKS solutions provided by our support team. If you require further help please contact our technical support team.

Hardware Advice

Our SOLIDWORKS Hardware Advice will help provide information to ensure you pick the correct laptop or desktop for running SOLIDWORKS. Learn about the recommended SOLIDWORKS system requirements and read our expert recommendations. Solid Solutions are the leading UK and Ireland supplier of SOLIDWORKS.

Share Your Screen

GoToAssist is our favoured remote support tool allowing our support engineers to quickly connect and see your screen to troubleshoot problems.

Share Your Screen >

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"I have interacted with two engineers, both very kind and willing to help offered me support I was looking for and last but not least, we have sorted the issue. Wish all customer service looks like that!"

- Trusted Customer