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The TriMech Group offers a comprehensive portfolio of engineering and design software, hardware, professional services, and support, to clients accross the globe. Use the links above to visit the group's websites and learn more.
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SOLIDWORKS

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
HAS ALWAYS BEEN ABLE TO HELP AND ANSWER ALL QUESTIONS IN AN EXPERT AND FRIENDLY MANNER.
Essentials Training
Support
Obviously knows the subject. How this is possible I don't know, but I'm very glad that I can hold my hand up and have my question answered like this.
Support
Very prompt and useful response by the support engineers. His guidance was able to solve our problem.
Support
PDM Standard
Support Engineer assisted with the problem and provided the correct level of technical support to resolve the problem
Using the 3DEXPERIENCE platform with Training
Jonathan is and excellent teacher, very patient and happy to ask any question you could have.
Mould Design Training
Eoghan was great, always on hand to help whenever any people were stuck or had questions. Thank you
Essentials Training
I was trained under the assistance of Max. The methodology he used to make us understand each and every step was so impressive. I was also satisfied by the way of him presenting each steps which had enough clarity and I would also like to appreciate his time management skills, its too perfect.
Support
Faultless performance by the assigned support engineer.
Support
quick solution that worked
Sheet Metal Training
Support
Support
Flow Simulation Training
Utkarsh was really nice, was happy to take time to answer any questions we had but still covered the full syllabus of the course in time. Had a good understanding of the subject that will only increase over time.
Assembly Modelling Training
Sheet Metal Training
Aryan was fantastic, he delivered the course in a way that was easy to follow and i understood everything
Sheet Metal Training
really nice guy, lead the course well and I feel that all my questions where answered.
Essentials Training
Euan was great, explained everything in detail and took us through everything step by step, making sure to stick to a pace everyone could keep up with, spending extra time with those who needed it while the others did exercises.
Support
2-3 weeks response time with lost days is very poor
Feedback Response: Hi, thank you for taking the time to provide feedback here. We apologise for the long delay which was caused by a communication error at our end that meant you did not receive a response to your initial question. I have contacted you directly via email to explain in further detail what happened along with the steps we have taken to avoid a re-occurrence.

Moving forwards please don't hesitate to contact our Support Team directly on 01926 333777 or via email with support@solidsolutions.co.uk if you need any assistance.
Many thanks
Ed Mellin
Customer Support Manager
Simulation Fundamentals Training
Very competent instructor (Graham Stephenson) - explained all concepts well and clearly.
The instructor was also very willing to answer questions from individuals, which was very helpful.
Support
DraftSight Essentials Training
Claire was excellent and managed our varying levels of knowledge and experience with respect, I classed myself as the weaker candidate, asking more questions than the rest of the group, but she got me through it :)
Weldments Training
Surface Modelling Training
Mike was fantastic, very helpful and encouraging. He made the course feel like a breeze with his knowledge.
Essentials Training
Excellent. Was happy to hold up and repeat any time requested. Went through the course at a pace that kept the class together
Simulation Training
Charlotte delivered the material well, at the right pace, and answered all questions thoroughly.
PDM Professional Training
Excellent.
Gordon is obviously very knowledgeable on the subject of anything Solidworks!
Simulation Professional Training
Support
Very helpful. Responded quickly and accurately
Essentials Training
My course trainer Herwan was brilliant help explained everything perfectly and made it easy to understand.
Essentials Training
Surface Modelling Training
Great engineer, very knowledgeable and took the time to help out with everyone's questions.
Simulation Professional Training
The trainer had an in-depth knowledge of the software and explained it in a easy to understand manner.
Composer Training
Jack gave great instructions was easy to follow and was always happy to help when anyone had an issue.
Sheet Metal Training
Support
Simulation Fundamentals Training
Support
Support
Friendly and knowledgeable.
Support
Very helpful and knowledgeable support Engineer.
Support
Helpful and patient
PDM Professional Training
Certification Day
Very knowledgeable and helpful with revision of subjects
Essentials Training
The teacher had good knowledge on the subject field and delivered the session expertly.
Certification Day
Kash was receptive to questions and was supportive in preparation for the examination.
Certification Day
Kash was Brilliant. He took the time to go over any topics anyone felt week on, gave some great advice and was extremely supportive.
Motion Simulation Training
Excellent Tutor and always willing jump in to help if you are stuck on some parts.
Essentials Training
Very good, Very patient and full of knowledge.

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