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SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Responsed timely and effectively. Very polite and friendly too.
Support
Excellent service.
Support
Fast and efficient
Support
Good information fed back quickly
Support
Quick response and solved the issue quickly
Support
Very professional, and assisting with all of my queries no matter how silly the question.
I am a bit of a newbie with the whole thing so I felt a bit intimidated asking for help with such basic questions but my support engineer did his best to sympathise and get me to where I needed to be.
Support
Quick and helpful response
Support
The staff at Solid Solution have always provided quick, high quality advice.
Support
very good and pleasant to engage with
Support
I emailed technical support with a query and received an answer very quickly
Support
Very high standard of knowledge from the support engineer and very fast response.
Support
Extremely helpful, spent lots of time with me trying to solve the issue, giving me plenty of useful tips/tricks, and generally helping me to have better working practices overall.
Support
Ryan was very helpful & resolved the issue very quickly
Support
Considerate, Professional and extremely helpful.
Support
My support Engineer quickly replicated my problem and escalated the issue to to the SOLIDWORKS development team.

My support Engineer has kept me informed during this process.
Support
Instructions from support engineering were clear and concise. They also talked me through things over the phone which was helpful.
Support
He was excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Mark gave me a clear step-by-step guide which gave me the result I wanted. I needed an area of Google Maps to appear in an assembly and then to be visible in a 3d PDF. It worked a treat !.
Support
Very helpful staff and once we get to an agreed solution it would easily be a 5star service. Due to lack of constant terminology over the years within our company, our support agents and SOLIDWORKS its self trying to communicate the issue can be hard. I have no real solution here, maybe a more direct root cause of an issue that is trying to be solved could be useful, (what is the problem which is not necessarily what I am asking for) but customer relations may have to be considered I am an engineer my product has no feelings, people might. You guys will often have a better solution to my problem or know an easier way of achieving what I am trying to do. To note my questions to SolidSolutions are usually not specific to SOLIDWORKS but are being asked due to our own internal continuous improvements where we are trying to get the software to solve a problem I do not need to be reminded where a drawing command is, as a fore instance.
Support
Updating the version of our Solidcam and a tweak to the post file.
Support
Very good. Any Issues/Queries answered quickly
Support
Polite, friendly and willing to investigate all possibilities.
Support
Technical team always supportive and ready to solve queries. Appreciate for their support
Support
Prompt and concise response that resolved the issue - taking it a step further and updating training based on support calls would be exceptional
Support
Swift, concise answers and got me the result I was looking for, and more. Much appreciated. Took the time to send screenshots and demonstrate the methods and check it was what I was looking for. SS are always very helpful, the only support team I don't hate asking for support!
Support
Very smooth migration from Workgroup PDM to PDM Standard. Many thanks, migration and back on line in two days. Brilliant! thank you.
Support
Knowledgeable and dealt with problem quickly
Support
Fast and efficient, solved the problem straight away
Support
He was 5 star !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Very clear & prompt advise on the complex subject of Hardware Specifications
Support
Fast and concise response.
Perfect for getting the job done.
Support
Very concise answer to my question and went through step by step how to resolve.
Support
Very helpful. Thank you.
Support
Very helpful and knowledgeable. Soon sorted things out for me.
Support
All good, thanks
Support
Very prompt response and a great solution to my question. Thank you very much Rory
Support
Josh resolved the issues I was having, great dipprt
Support
Solved my problem and helped with a 2ndry issue as well
Support
I emailed support as we were experiencing a problem with PDM Std changing Toolbox parts that are inside the vault into SOLIDWORKS parts randomly.

I received a reply from Wayne asking for some additional information and from this Wayne was able to track down a bug report and work around in addition to letting me know the issue had been fixed in a SW 2019 SP5.
Support
Friendly and helpful!
Support
The response to my email query was dealt with in the hour. The solution was easy to follow and produced the result I was looking for
Support
The service was brilliant. Tim helped me with the problem I was having and fully explained how to resolve the issues, giving me additional knowledge about SOLIDWORKS to help me improve with using the software.
Support
The issue was resolved quickly
Support
First time solution.
Support
Always helpful, polite and get to the problem.
Support
quick reply
Support
N/a online form
...
Support
Answered my question
Support
Helpful & Cheerful support but there was not a practicable solution as my companies' IT policy does not allow users to have admin access to their workstations.
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