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SOLIDWORKS Elite Specialists

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
This is in response to SSGRef 1172854.

Jason replied quickly with an informed appraisal of my issue & provided a number of easy to understand solutions. When I asked for more specific information on the solutions, he came back with insightful & informed feedback.
Support
had my request sorted and taught me some new features which will be very helpful in the future
Support
He was !!!!!!!!!!!!!!!!!!!!!!!!
Support
Very good, helped despite software shortfalls
Support
Quick and super helpfull.
Support
Prompt call back.
Good understanding of the problem.
Clear explanation (so I don't do it again)
Effective resolution.
Happy camper.
Support
The problem was resolved during the telephone ca;;
Support
They were very Helpful patient and polite
Support
As usual, friendly, efficient have a full understanding of the software making it easy to diagnose the problem.
Support
SUPPORT GIVEN AS OF A HIGH STANDARD
Support
I received efficient, courteous support from the support engineer.
Support
Fast response
Support
Excellent help and support. Resolved my problem in minutes
Support
Managed to sort out the problem quickly and professionally.
Support
I received great service, from a polite engineer who was very patient and knowledgeable. Despite the issue being minor I'm confident that it could easily have been resolved further if necessary.
Support
Mark Cason came through with some expert advice on SOLIDWORKS API usage. I really appreciated him taking his time to get it right, we've now used what he gave us and turned it into a very worthwhile macro which saves us lots of time part marking 3D printed parts.
Support
Problem solved
Support
They solved the issue for me in a efficient and timely manner, very good..
Support
Alex provided a professional service and resolved the issue promptly.
Support
Quick and helpful response
Support
Very prompt & efficient service
Support
happy with the support
Support
Tom pointed me the right direction and gave me a few tips to help in future.
Support
The problem was worked out, despite the solution not being immediately available.
Support
Prompt response.
Support
Fast response, good solution management.
Support
Provided all information that I requested in a timely manner.
Support
good knowledge and was happy to help with anything
Support
Quickly showed me what to do and allowed me to make most of the changes required - really helpful.
Support
Excellent feedback and support and well detailed response.
Support
Very helpful as always, sorted out a tricky problem. SS are very efficient and above all very knowledgeable.
Support
Very friendly, quick and efficient service
Support
Upon asking for a physical media copy of my latest product, the USB stick was on my desk within 2-days. A very speedy response with no hassle.
Support
Constant communication and effort put in to try and solve my problem.
Support
100% fantastic support and very polite

Keep up the good work guys!
Support
Very helpful. Installed CAMWorks 2019 with no problems. Thanks.
Support
Solid Solutions are always very friendly and always sort out any problem I throw at them. Absolutely recommend them to anyone.
Support
Quick response sorted my issue
Support
Jason, assisted me with determining the cause of the problem and a possible solution.
The solution works but the part is difficult as the remedy is is high ib the feature tree.
John
Support
We need to do some rendering and want to do it in Solidwork, Photoview 360. This was a starter to learn the whole process. Many thanks for all the help. Now need more practice and help.
Best Rgards Michael Docksey
Support
Lauren, was patient and thorouh at new software install
Support
Would recommend your representative to any one who would like to know more about SOLIDWORKS capabilities
Support
The support engineers were really good. They made sure to chase up to see if the problems had been resolved and worked with me to find the solution.
Support
Showed a genuine desire to resolve the problem
Support
Jordan was a great help, quickly realised where I made a mistake and was able to point me in the right direction and shown me how to fix my problem.
Support
VERY GOOD
KNEW WHAT HE WAS DOING
Support
Very informative and my problem was solved
Support
clear guided instructions and a friendly manner
Support
Quick response - accurate and extremely helpful, thanks guys
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