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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
QUick to respond, gave me the detail I needed to fix an issue where a Dispatch action could not connect to the SQL server
Support
Ryan was very helpful, did a great job clearly explaining the functions of 3DE, and has been excellent responding to and helping us resolve teething issues since
Support
Very prompt support - almost instantaneous and very informative in their explanation to make sure I understood what they were suggesting.
Support
Very helpful and professional service.
Support
Helen, quick and easy
Support
very efficient time wise
Support
the issue is resolved.
Support
quick response was too helpful for me.
Support
I got the answer I needed very quickly.
Support
Expertise, knowledge and professionalism extended by support was excellent
Support
Query answered in full, with PDF documentation further detailing the issue.
Support
Rapid response, concise and helpful support.
Support
good, clear information
Support
Always an excellent service from Rob Williams.
Support
Great service as usual from Stefano with my 2D Electrical problem, super helpful with a quick response
Thank you.
Support
Sorted issue quickly and efficiently
Support
Good informative support for Solidworks The Support team are always helpful and a pleasure to contact.
Support
Worked along side me very well to come to a solution to my issue. Very friendly as always.
Support
Very quick response time and efficient in finding the solution
Support
As always - really fast response, always nice people who help and always provide a solution to problems....
Support
Great staff with plenty of experience
Support
Thanks for quick response and helps.
Support
Great help all the fellas i dealt with was very professional and couldn't do enough to help.
Josh, Jack, Paul & Erwin was a pleasure to deal with
Be a good idea to have a online chat with a support agent to ask a few questions and then get a call back from support if issues cant be resolved.
Support
Very helpful, patient, and looked further than the initial requested help, which made understanding the solution so much clearer.
Support
Jasons response time to a new ticket was lightening fast, meaning we could quickly update our customer. Thank you!
Support
Very friendly. Called back within good time. Unfortunately the problem didn't have the solution that I was looking for.
Support
Good advice/support provided quickly
Support
Like many people I have dealt with all sorts of Support calls over the years and Solid Solutions are always the best of the bunch. They are quick to respond and in the rare case someone isn't available they will ensure someone contacts you as soon as possible to assist.

I have found whoever I am dealing with to be polite and knowledgeable, not to mention commited to solving whatever issue I have. Considering the older, somewhat frankenstein setup we have at work this can't be overstated. I've yet to have a problem they haven't managed to fix which means I highly recommend them.
Support
Always a quick response from Solid Solutions Support team, the request was a simple one, but I did not have to wait long, I think 30 minutes which is excellent. Jason McGale was my support engineer on this occasion, so thank you Jason.
Support
Response contained excellent instructions on how to remedy the issue we were experiencing. We were able to rectify the issue swiftly and get back up and running in no time. Many thanks.
Support
John knew exactly what the problem was and came back quickly with solution.
Support
fantastic support
Support
Albi was great! Patient and persistent in understanding and resolving my issue.
Support
Friendly and worked with my schedule
Support
helped me right out
Support
Sameer did a fantastic job. The email was very detailed, well explained and easy to follow.
Support
As always 5 star support from Stefano on the 2D Electrical P{ackage
Support
They answered a question about general STL creation in SW, which I'd already explained I knew about. A simple no, that functionality doen't exist would have been fine.
Support
Shane saw through my problem to a solution instantly, & after explaining things the process of resolving things to me, got it done there & then, far quicker than I might have expected going by the experience of other support offerings elsewhere. Couldn't have been a better experience, & I'm very grateful to Shane, & SS, for getting me back to where I needed to be, so quickly & with so little fuss.
Support
I recently encountered a programming issue that was causing some challenges in my workflow. After submitting a support ticket, I was promptly assisted by one of the engineers who provided an incredibly detailed guide on resolving the issue.

What truly stood out was the clarity and simplicity of the instructions. The guide was not only easy to understand but also offered a step-by-step solution that made a significant difference in how I approached programming. The improvements in my workflow were noticeable almost immediately.

I'm impressed by the level of expertise and the speed with which the support team addressed my concerns. This experience has undoubtedly elevated my opinion of the service provided.
Support
Quick and easy
Support
Josh was quick to assess the issue and provide support :)
Support
The engineer steered me in the right direction to solve a problem with a working drawing and hence didnt have to delete and re-draw it.
Support
Liam McCarthy was excellent as was Jason when Liam referred us on to him,, Immediate response to our query. And all worked according to instructions given.
Support
Very quick response with exactly what i needed
Support
Paul couldn’t have been more helpful. He sent me the executable over in good time.
Support
Always very helpful
Support
The support was prompt and excellent
Support
Solved problem quickly.

 Solid Solutions | Trimech Group

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