SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
They are always really helpful ...the support line is worth it's weight in gold :)
Support
Very helpful with problems that we have recently been having with our network license,
Support
The support engineer solved my problem straight away, it’s great to have that knowledge and experience available when needed
Support
They were extremely helpful and very quick in assisting me with the issue I had managing to get it resolved within the day.
Support
Very knowledgeable and when needed found the solution in a timely manner.
Support
Prompt and professional service. Called back and sorted the problem.
Support
They were swift to find and diagnose a solution to the issue.
Support
Excellent.
Support
Fast response from support engineer. Solution advised worked and helped with project progress.
Support
Needed a triad license file, got it quickly and the support personnel were very helpful.
Support
Great support
Support
The engineer understood exactly what i was trying to do.
Sent me the model showing how to achieve the end results so I could see how it had been done and learn from it.
The response was quick, i had a solution a few hours later.
Thank you Solidsolutions.
Support
Prompt reply with clear & detailed solution to the problem.
Support
Quick response, went through the issue with my colleague, resolved issue, actually an issue with the PC rather than PDM
Support
Excellent service
Support
Issue resolved in a timely manner.
Support
Problem sorted
Support
Steve Kearns was extremely patient and understanding and was able to advise, in easy to understand terms, what the issues were and how we needed to resolve them. All issues were resolved and the installation is now up and running.
Support
Solved and explained the problem very quickly.
Support
Very fast response, and the response was a full and final fix. Thank you!
Support
100% solved
Support
Very fast to reply to emails and the problem was sorted super quick!
Support
He was very helpfull !!!!!!!!!!!!!!!!!!!!!!!
Support
He understood the problem and gave me confidence with his solution with his explanations.
Support
Issue was resolved remotely within minutes. Excellent service as always.
Support
Good communication and help in understanding some of the lesser used features of PDM Add-ins.
Support
Extremely helpful
Support
Pleasant, helpful and resourceful.
Support
always very helpful
Support
Stephen Abbott
Support
Still waiting for this. Dreadful.
Feedback Response: Hi, thank you for taking the time to provide feedback here and I'm sorry that you experienced a delay with your license. I understand that your account manager has since been in touch but if you are still experiencing any issues, please don't hesitate to get in touch with him or our support desk.
Many thanks
Ed Mellin
Support Desk Manager
Support
All query points were answered and the migration process was relatively straightforward and completed by myself.

SOLIDWORKS Network License transfer was fine

PDM Standard transfer was fine also, the directions from the support engineer was definitely beneficial

CustomTools transfer was fine also, although I did discover that a couple of simple registry edits made the client update much faster compared with having to re-install things.
Support
Task was pre planned to ensure we were able to have a smooth installation. Support engineer was prepared and experienced in our requirements.
Support
Quick and concise response
Support
all gooood
Support
Support Engineer logged on remotely after supporting over email and had the licensing issue sorted within 5 minutes
Support
Solved my issue
Support
great service
Support
Always very helpful
Support
Quick and Informative
Support
The engineers where fine, I have still not had my issue resolved by SOLIDWORKS
Support
The assistance was prompt, polite and well informed. The solution was made available within minutes
Support
The service was good. Thank you
Support
promt and good advices
Support
excellent first class service very professional and prompt in contacting after my request
Support
Well supported
Support
A rapid response to some concerns about graphical display quality providing a number of potential solutions.
Support
Excellent. Alex identified the problem and made the necessary changes to my computer registry.
Support
Answer to my query was spot on, talked through the problem and gave me a couple of options to solve it.

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