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SOLIDWORKS Elite Specialists

South Wales - Customer Feedback

"We have a great team, a lot of motivation and we continue to invest in training and systems to ensure we provide the best level of support possible."
Alan Sampson - Managing Director

This is easy for us to say but what do our customers think? Below is a selection of unedited comments from our SOLIDWORKS customers based in East Anglia. You can also read more in-depth SOLIDWORKS case studies to find out what our customers think to SOLIDWORKS and Solid Solutions..

South Wales

 

"We felt that Solid Solutions were able to demonstrate a better understanding of the software and a higher level of expertise. Additionally we felt that Solid Solutions showed genuine interest and enthusiasm about the product rather than just hitting us with a sales pitch. We look forward to dealing with yourselves in the coming months."

Stuart Luke, LCR Capacitors ED Ltd

 

"The Royal Mint bought its first seat of SOLIDWORKS through Solid Solutions 13 years ago in 2001 andsince then we have always received fantastic support from them.

Whether through email or by telephone, Solid Solutions have responded immediately to any queries we may have regarding the functionality of the software or any other problems we have encountered.

Whenever a Solid Solutions engineer has visited us on-site to help us with upgrades or to demonstrate the software, their knowledge of SOLIDWORKS is unquestionable and they have always met our needs.

The annual demo days they organise at the Heritage Motor Museum in Warwick are very impressive and informative and are one of the highlights of our year.  

Also the MySolidSolutions website along with their Webcast Wednesday tutorial videos are an excellent source of information for highlighting the functionality of SOLIDWORKS you may not be aware of and are a great learning resource which I use regularly"

Adrian Jeremiah, The Royal Mint

 

"Solid Solutions provide Reid Lifting with 1st class technical support and training allowing us to streamline our design and development.

The most important thing for us is a fast & responsive help desk there when you need it so we can keep the focus on innovation!"

Peter Italiano, Reid Lifting

 

"Mangar International has used Solid Solutions to support its SOLIDWORKS installations for ten Years. This support is invaluable to us when we have to use functionality which is outside of the normal core SOLIDWORKS functions we use on a daily basis.

Solid Solutions support staff have the knowledge &expertise to explain and guide us, allowing efficient use of the software to achieve the desired results and meet deadlines"

Bill Thorne, Mangar International

 

"Can I just say that the support I receive from Solid Solutions is by far the best support I've ever had with any software package and has exceeded my expectations. I like the ethos within the company that suggests to me that you’re always looking to improve."

Neil Marshall, SEGA

 

"When we first decided to purchase our SOLIDWORKS seats we felt it was vital that the company who supplied it was more than a supplier – we needed a partner who would be with us for the long term. Even more importantly we needed to be sure that the level of support required would be available, particularly in those first few months, as we undertook a major project on software that was new to our design team.

Having met with a few suppliers, we eventually decided to trust in the team and Solid Solutions – there has never been an instance where that trust has felt misplaced, the fast turnaround on queries, friendly and consistent support and always keeping us updated and informed of the latest developments.

The training courses provided offer superb value for money with the instructors offering valuable insights that enable us to streamline our approach to make best use of the time in creating new products for our clients.  

At GX Group we have absolutely no hesitation in recommending Solid Solutions, who have been our provider for 10 years, to anyone considering either starting with a CAD system for the first time or switching to SOLIDWORKS they are a team you can rely on!"

Mark Helmich, GX Group

 

"I feel that the Solid Solutions team have taken the time and made the effort to understand my bespoke requirements,  putting together working examples of solutions and give me the confidence that the software is not going to stand in the way of me adopting new techniques and developing advanced solutions.

Within the very competitive market of CAD software, I think it’s all very well having all the whistles and bells, but if the training and support are not up to scratch it can be difficult to adopt new systems.

The primary thing everyone wants to be able do is dissolve complex problems and produce top quality models and drawings that permit the downstream manufacturing teams to quickly understand the concept  and make functional parts that fit and work first time, SOLIDWORKS and Solid Solutions have helped us achieve this."

Patrick Knight, Mechtek Engineering Consultancy Ltd

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