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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Quick response. Informative. Straight to the point and accomodating with direct links and assurance. Brilliant customer service!
Support
Quick response
Electrical Schematics Training
Clear concise training in a pleasant training environment, I would be happy to recommend for future training & products.
Support
Very helpful.
Support
Knowledgeable, but sadly a manual not automatic solution.
Support
The support engineer on my call was extremely helpful - we couldn't solve the issue straight away so he went away and came back with a solution within an hour or so which was great.
Essentials Training
Well structured course that works through the SOLIDWORKS essentials book and basics of the software. Trainer was informative and clear, providing some extra tips as well. Equipment provided was also very good. Overall, the course was useful.
Support
Was a great help, very patient and polite plus kept me in the loop of what was going on. I cant see any way the job could've been done better.
Support
Showed me very quickly how to achieve what I required.
Support
Solved the issue I had quickly and answered a question that I had for quite a long time.
Surface Modelling Training
The course had good content and was well presented, but there was a lot of interruptions, mobile phones etc. (not from the trainer) maybe these should be banned / only used in breaks?
Support
He was!!!!!!!!!!!!!!!!!!!!!!!
Essentials Training
Excellent presentation and maintained a fair pace throughout.
Support
Immediate response, clear understanding of the issue, identified it as a bug, checked that it was an known issue, added my name to the SPR, provided a work around, all within 5 minutes or so.
Essentials Training
Chris was very clear with his explanations and instructions throughout the course. He was always willing to offer assistance when required and went at a suitable pace for all attendees. Would definitely recommend taking any SOLIDWORKS courses with Chris Green as a tutor.
Simulation Fundamentals Training
Nick had a good depth of Knowledge and was happy to help and explain further when needed.
Essentials Training
Alex was very clear with his training and easy to follow along with and had no problems stopping to help or explain certain things further.

There wasn't any questions that he couldn't answer or help with.
Support
Although Solid Solutions initially had some difficulty replicating the issue with their copy of PDM database, the instructions/advice did solve the issue.
I was pleased with the prompt response received from all of the Solid Solutions tech support staff
Support
Got the job done efficiently.
Essentials Training
The course ran smoothly with all questions being answered. Alex was knowledgeable and structured the days well.
Support
Excellent service as always
Essentials Training
Owen Griffiths was perfect 👌. Everything well teached. Great workflow and fluency . Give him a bonus!!
Visualize Standard Training
Tom was great and explained everything clearly. It went very smoothly!
Advanced Part Modelling Training
The Trainer Stephen was excellent and made the course interesting and easy to learn about SOLIDWORKS tools.
Advanced Part Modelling Training
Excellent detail of training, provided by a knowledgable tutor, in great facilities.
Essentials Training
Charlotte was very knowledgeable of the software and very good at getting that across in the lessons.
Essentials Training
good training with very good teacher. 4 full days , intense and efficient.
Essentials Training
Felt She Should Have Been More Upto Date With The Course She Was Teaching
Feedback Response: Hello Andy Many thanks for providing this feedback. Having discussed this review with yourself and your manager, I have a better understanding of your training experience and the areas where we can improve. Having also spoken with the instructor, I believe nerves played a big part on this course which meant that the delivery wasn’t as fluid as normal so will we work on this by practising our presenter and course management techniques more thoroughly. Kind Regards - Julie Weir | Training Manager
Essentials Training
I recommend it. A good introduction of the SW. Organized and cover the main functions of the SW.
Surface Modelling Training
I was very impressed with the knowledge displayed by our course trainer. I have had the opportunity to attend a number of courses run by this particular trainer and every time he engages well with the group, explains the course information well and uses his experience to add value to the training explaining the reasons behind particular processes and what could be done differently to suit your needs.
Weldments Training
Course trainer explained everything in great detail, spent an appropriate amount of time on each topic and made course very interesting and enjoyable.
Inspection
Very knowledgable trainer who was able to answer questions that were not covered in the training manual.
Support
Quick and effective response.
Support
Jason tried everything to help and asked back if I am happy with the solution. Thanks again
Essentials Training
Charlotte was very knowledgeable on the software, & relayed the information well
Support
Great support again. Had a call back very quickly after I logged the problem and sent a file. Talked through alternative ways to resolve the issue and allowed me to quickly return to the client work.
Support
Cameron was very knowledgable and friendly when it came to solving my issue.
He spoke very clearly and his instructions were easy to follow, clear of any overly technical jargon.
The discussion and solution was a walk in the park.
I would not think twice to call SolidSolutions again!
Pipe and Tube Routing Training
Good tutor, course content informative at a steady pace for everyone. Thank you.
Essentials Training
Although we covered the whole book on the SOLIDWORKS essentials course, I feel the trainer was new to taking the class and lacked knowledge at times. It got confusing when the trainer didn't seem to know what was going on! We spent a lot on certain areas that I feel would never be used at work.
Feedback Response: Hello. Many thanks for leaving this feedback and for your time since to better understand your training experience. We will take on board your comments regarding the room and trainer preparation. We do a lot of work on “How to Train” already but these practises can always be improved and implemented on courses better. The Essentials course covers a wide range of topics so I can appreciate that not all topics are relevant to each individual but the course must cater for the wider group. I trust the topics that were relevant to your area of work will be of benefit to you. Kind Regards - Julie | Training Manager
Support
Excellent service.
Phone call answered very quickly, very friendly engineer who resolved my issue very quickly
Support
Had help from Gordan regarding Electrical Routing on SOLIDWORKS. He was really helpful and explained everything really clearly and answered all of my questions. Would highly recommend. I have however had other support engineers who have been less helpful / not sure of the solution.
Essentials Training
Well presented and at a pace suitable for myself
Essentials Training
Good training course - SOLIDWORKS "Essentials". I was an absolute beginner at this and the course catered well to my needs. Trainer was very knowledgeable and handled questions well.
Essentials Training
Very engaging and kept the coarse interesting.
Simulation Training
The course tutor was very good at explaining the functions of SOLIDWORKS simulation and why they are used.
Essentials Training
My first course with solidsolutions and couldnt have been better. Ben is a great tutor and teached us well and provided plenty of support and explanations to everyone's questions. The course was very good. Looking forward for the next one...many thanks
Electrical Schematics Training
Training on SOLIDWORKS electrical - Great training! Perhaps add an extra module on creating schematics right from the beginning and having a 3 page schematic set that a trainee creates from fresh.

this can then be used for everything that was taught the previous days
Electrical Schematics Training
Good instructor all round
Support
Excellent as usual.
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