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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Sheet Metal Training
Very helpful and informative
Drawings Training
Jack went though each lesson really well, and when ever anyone had any issues he was able to get it sorted without disrupting the flow of teaching. Course itself was good and we managed to get through all exercises.
Essentials Training
Very well done training, good fast pace but took the time to help so everybody could catch up. Very good and understandable delivery with plenty of very practical real world examples.
Drawings Training
Very helpful, informative with a vast product knowledge. Used various approaches to convey course content.
Support
Support engineer was very helpful, but unable to solve the issue while connected to my workstation. It turned out that there is no solution to the problem that I encountered with a pattern function. It appears the pattern chain option does not work properly.
Support
Solid Solutions team have been very helpful with this matter and have now made Eficad aware of the situation, Always find the team helpful and knowledgeable.
Support
good customer service
API Fundamentals
very helpful on this course
Support
Solved the issue thanks
Support
Excellent service with swift responses, Adam resolved all issues we have currently had and I am sure will continue to do so if needed.
Essentials Training
Our course trainer was very concise and informative. He was very helpful and had a brilliant understanding of the software enabling him to help all the trainees with their queries.
Sheet Metal Training
Great course, Gordon the course tutor was both informative and diligent. Content was good with plenty of time to work through examples and ask questions.
Essentials Training
Saeed Ahmed was very knowledgeable and helpful throughout the course.
Essentials Training
our instructor was great very knowledgeable on solid-works and very responsive to questions
Support
Well deserved
CAD Essentials for CAM Users Training
BRILLIANT KNOWLEDGE AND TRAINER.
Support
always good response from SOLIDWORKS and the guys are really helpful.
Essentials Training
Tom was great, was able to explain everything the simplest terms and could go into more detail as needed.
Support
Fast response, quickly solved my problem
Essentials Training
Training was very clear & thorough, and patiantly delivered.
Support
Patient and helpful
Support
They were helpful and patient and managed to resolve my problems.
Support
Very friendly, professional and clear with his instructions. Very patient with my lack of PC knowledge. Couldn't solve the problem straight away however emailed me back as soon as he knew what the issue was.
Sheet Metal Training
Great wealth of knowledge and experience. everything described well with good support throughout.
Essentials Training
Friendly and knowledgeable.
Essentials Training
The training was very methodic and easy to follow, and Tom the trainer was really skilled in teaching. The pace was calm but still I think we finished most exercises. Tom took his time to explain when questions came up.
The "Zoom it" function he used on his computer was really a big help in finding all the small icons during his demonstrations!
Essentials Training
Excellent knowledge and great way of explaining
Good interaction and manner
Essentials Training
Very helpful. Even though I've been using SOLIDWORKS for a couple of years, i still learnt lots of new skills on the course.
Support
Knew exactly what to do and how. Thanks
Surface Modelling Training
Alex provided Surface Modelling Training in a well paced but relaxed way. I felt I was gaining a new skill every minute. There was no shutter, hesitation or any problems Alex could not resolve. Very recommended. And big thanks!
Support
He talked & demonstrated me through the problem online in a clear manner
Support
Easy to communicate with, quick to solve my problems
Drawings Training
Saed was a very Helpful and Knowledgeable trainer.
The pace was a bit fast at times for a beginner but manageable.
Simulation Fundamentals Training
The course was a very useful introduction to stress analysis and FEA. This course is also very good for leading into the simulation course. The course trainer was very knowledgeable and helpful
PDM Standard
Gave answers to any questions and taught the course in a way that was easy to understand
PDM Standard
Albie was knowledgeable and entertaining.
PDM Standard
Albie did a great job of presenting the material in a sensible and comprehensive manner. Thanks for being so patient.
Support
As always a great service from a great team
Essentials Training
...because our trainer offered five star services! I already told him he has my "golden buzzer".
Support
Solved the problem quickly and efficiently
Visualize Standard Training
Pace of course was perfect and he was very happy to stop and answer questions as we went along. Thank you.
Simulation Training
very clear instructions on overhead training excercises with an easy to follow manual
Essentials Training
Great knowledge, very helpful and clear.
Sheet Metal Training
Very knowledgeable about the sheet metal course and went through the content in a thorough and easy to understand way.
Essentials Training
Spencer was a great trainer for the essentials course, was always keen to answer questions and issues we had. felt he taught the class very well.
Essentials Training
Spencer delivered the course superbly. He was chatty, relaxed and got through the content at a good pace, as well as being very knowledgeable, would highly recommend him as a trainer.
Support
Initially a good response. An idea was proposed to resolve my problem which didn't actually work all of the time. I did my own research and found a work around the problem that was quicker. I emailed the support team with my idea who couldn't be bothered to respond even out of curiosity. Secondly, my question of has this bug be reported before was not answered. Thirdly will this bug be fixed in new releases has not been answered. If I could give you a minus * I would and it wouldn't be just a minus 1*
Feedback Response: Hi Steve. Thanks for providing the feedback to this support ticket. I am a bit concerned we have missed an email reply here. I'll follow up with you directly on this as we would never knowingly ignore such questions on the helpdesk.
Thanks
Adam Hartles
Customer Support Manager
Essentials Training
My customer experience has been great. We had researched other software and resellers but found Solidsolutions to offer the support we require to get up and running without having any prior knowledge of 3D software.
Support
They were very patient and polite and fix my problem and help me with extra things too like updating to SP04.
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