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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Simulation Fundamentals Training
The course trainer was Tom McHale.

Tom was well organised and clearly very knowledgeable. He paces the course well and give lots of additional and background information
Essentials Training
Really helpful course leader, well structure course and very interactive with good examples and chances to practice material learnt.
Essentials Training
Owen was clearly competent and understood the course well, and was an enthusiastic teacher.
Essentials Training
Extremely well presented at a perfect pace in a great environment. Oliver was articulate and thorough.
Support
Patrick was very helpful and really knows the electrical cad product. My problems were quickly and efficiently resolved to my satisfaction.
Motion Simulation Training
Very good course content and the trainer was excellent
Support
The support engineer was very helpful and went through a few things to try and solve the problem i was/am having.
Simulation Training
The trainer had excellent knowledge of the platform and was able to talk through my specific requirements of the Simulation package.
Support
I was struggling yo verify my seat id and update the software. They were very understanding about my issue and helpful in resolving it
Support
With an awkward problem, that needed quite a lot of time on the phone to myself and communication with SOLIDWORKS to resolve, they were professional, competent and calm, gave lots of feedback via email and made the whole process a pleasure.
Sheet Metal Training
Understood the speed and limitations of the people in the group and adapted accordingly!
Support
The engineer understood my problem very quickly and then spent some time demonstrating a better way of achieving the same results using a better way of working.
Support
I received the answer to my question very promptly
Support
very good and helpful
Support
The first person I spoke to had no experience with the area of the software I had an issue with, but he did quickly get information from a colleague and then provided us with a lot of useful information.
Support
The service provided was efficient albeit on this occasion it was a simple issue
Support
Always available . Helped with some issues not directly related to SOLIDWORKS.
Support
They are always very friendly and helpful and go out of their way to sort out my issues.
Simulation Training
Very good teaching style, everything was taught at a good pace with brilliant detail. Julie knew the course inside out.
Support
Was provided with a very good overall service to this service request. Even though what I require can't be completed it was suggested by Solid Solutions that this should be an enhancement to SOLIDWORKS.
Support
The help I received was to the point and well explained. The GoToAssist is most help full it get issue sorted very quickly.
PDM Professional Training
The trainer (Tom) went at a very reasonable pace and ensured that everyone had understood each topic despite a fairly large group, but was able to cover all of the information in the book within the 3 days of the course, and still had additional time for asking questions and fixing issues at the end. He also tailored certain areas of the course to relate to what people were attending the course for (eg. migrating from Workgroup) and went into additional detail on areas which were unclear.

The course itself was well structured and I felt confident at the end of it that I had understood how the PDM system fits together and how it is built up from all of the individual components, offering a large degree of customisation and functionality.
Drawings Training
Ruddy, ****** good actually.
Support
Support engineer is good.
Looking forward to get more functions from SOLIDWORKS Inspection, such as like, add or delete pages, rearrange pages,
Support
Very enthusiastic and professional people.
PDM Professional Training
Very well run course & ample information about options no covered in the course
Support
Spoke to a an extremely helpful chap who connected to my PC and sorted my issue in a matter of a couple of minutes.
Support
Solved my problem
Support
Excellent, professional, quick assistance!
Support
Very helpful when I have an urgent problem - they have been right there, with a fast response and good information
Advanced Part Modelling Training
Yet another extremely informative course with the usual Solidsolutions professional delivery!
Support
The response was very quick and addressed the need.
Support
Very good support to fix the SOLIDWORKS problem
Support
Helpful and polite
Support
So Good they fixed it before they rang me....Ok, so I worked out what was wrong but its the thought that counts
Essentials Training
The content of the course is spectacular, very comprehensive and useful. However, four days to tackle the syllabus is not enough time to digest such amount of concepts. The last two days of the course the trainer rushed to complete the programme which make I did not enjoy that part of the course.

Thank you,
Juan
Feedback Response: Hi, and thanks for this feedback.
I will spend some time with the instructor who taught your class and talk about employing different time management techniques to better distribute the course content throughout the day and to use breaks appropriately to give attendees time to digest the information presented. However, I think your feedback is as much in relation to the course content itself, specifically that the number of concepts covered was too intensive. 
Balancing the content is actually something we spend a great deal of time thinking about on this particular course. We find the feedback can be wildly varied going from 'too much content' to 'too basic, not enough content'. We hope we have found a balanced middle ground but we will continue to work on this content, always trying to improve it. It’s a regular item at our training team meetings so your feedback here is genuinely appreciated and will be considered as we move forwards.
I'll write to you directly in the next few moments but may I also suggest that should you wish to recap any of the topics presented on the course your likely to find a lot of relevant and useful content within the My.SSM section of our website. If you struggle to find relevant content please don't hesitate to get in touch with us so we can help you out.
Kind Regards,
Peter Harkness | Training Manager
Support
SOLIDWORKS support answered my query within 24 hours of my initial call. I had to provide a 'pack and go' of both model and drawing to assist the engineer in achieving a solution. This was achieved and then illustrated smoothly on the master file.
Support
I went through a number of engineers and they were all very helpful.

All very professional.
Support
The follow up to the initial issue was excellent. I even had a video afterwards to help me run through the work around. Very helpful support team. Thanks.
Support
above and beyond help full, I had Jazz from the leamingtonm office. He called me back twice as I was unable to listen to what he had to say as i was so busy. Very impressive and helpful.
Support
Found and sorted problem fast and efficiently
Support
Straight to the numb of it, me.
Support
Very knowledgeable
Support
Good service as usual
Support
He was very helpful and guided me through the process that I needed to follow well.
Support
Great support as always!
Drawings Training
Chris gave clear instructions, made sure that everyone was keeping up and took the time to answer any questions.
Support
They were very good,friendly and helpful.
Support
Great 4 day's! Well worth the time and money spent. Learned a lot time saving tips and techniques, just wished I'd gone it sooner!
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