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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Quick response and solved the problem straight away with clear instruction.
Drawings Training
Good clear communicator, well paced delivery of course content, always prepared to go over topics a second time. He took time to give one to one assistance when requested. Depth of his knowledge is impressive.
Support
They were very kind and helpful as normal - the issue unfortunately was not resolved. I have to do a bit more investigation as it may be a conflict on our side.
Support
He solved the problem efficiently
Electrical 3D Training
The Instructor was very knowledgeable
Support
yes
Weldments Training
spot on learnt everything i needed to, great trainer
Support
Mike helped me out really well with Solid works Electrical 2018. He was clear and concise in his explanation of things. Perhaps he should write a book!!
Support
The support engineer was great, fixed the issue with no problems despite its unique nature.
Support
Excellent support .....
Some investigations into our drawing revisions are still being investigated.
Support
Good explanation and went further than just solving the issue.
Support
Service was good, if they couldnt solve the problem using screen share they to it away for resolve the problems.
Support
Understood my situation and tried to help.
Support
Possibly the best customer service I’ve ever received. Attention to detail is outstanding and that willing to go the extra mile to assist is fantastic.

Ryan @ Igloo Vision
Essentials Training
Chris was polite and had a professional manner, he presented his knowledge in SOLIDWORKS to a standard were everyone could understand what was happening. This was achieved by Chris showing us multiple ways of achieving the same operation.
Essentials Training
Fraser teaching and help throughout the course was brilliant.
Support
Correction of issues, review and feedback of exactly what the issue was
Support
SolidSolutions resolved all my problems efficiently.
A first class service!
Support
Support was quick and efficient. Problem resolved in a few minutes.
Support
excellent professional response
Support
Very helpful as I was not very familiar with the simulation element and time was critical.
Essentials Training
Level of detail was excellent, Clear and detailed instructions.
Support
Information was clear and well set out and the course instructor put across the info really well. Excellent course, would definitely recommend.
Support
Confirmation that the software wasn't able to model a multi-core cable with a single line.
Surface Modelling Training
Spencer was knowledgeable and took the time to explain all elements of the course in depth whilst keeping the pace of the lessons quick and interesting.
Surface Modelling Training
Well presented
Support
Adam supplied a Very quick resolution to my query, very professional service.
Support
We had issues with swapping licences between computers. Iain was very helpful and told us how to do this and sent us a link to download the required tool. Thank you.
Support
Very polite, professional and helpful. Always a pleasure to talk to your support
Support
Clear instructions.
PDM Professional Training
Well structured training with knowledgable instructor, Good group size for content of course, Good food and plenty of drinks.
Surface Modelling Training
We had Spencer for our Surface Modelling course. He was extremely professional an engaging, kept a great pace with the exercises and was understanding if anyone was slightly slower with anything.
PDM Professional Training
Very clear easy to follow training course. Instructor Tom Davies was very helpful answering any questions asked of him
Support
Excellent support
Support
Very good
Support
Support Engineer understood my issue and recognised it as a bug he had come across before. We established a workaround that fixed my problem until SOLIDWORKS fixes the root of the issue.
Support
Excellent
Support
I have to say that the degree of patience exercised by your man was highly commendable as well as being successful in getting this post surgery dimwit up and running.
Sheet Metal Training
Owen had good knowledge of the subject & was able to answer all the awkward & odd questions that we had.
Support
fast and informative
Support
Benjy was vey helpful and knowledgeable regarding my hole wizard problem.
Support
Very quick, clear response.
Support
Professional but personable interaction.
Support
I received an immediate clear response by phone and email regarding my request to carry out my request to de-activate licences on old computers.
Support
Fine
Support
great technical help, very tenacious.
PDM Professional Training
PDM was never going to be the most glamorous and exciting course but the engineer kept it engaging and relevant to our business requirements.
Support
The support engineer provided very knowledgeable and helpful support.
Thanks
Support
As always, the help I received was very quick and resolved the issue immediately so I am very grateful to the SolidSolutions support team for their help.
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