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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Very professional, what was a tricky problem was sorted out, with no repeat of the problem.
Support
Assisted quickly and professionally with problem
Support
Very helpful and efficient.
Essentials Training
Rory was very enthusiastic and helped with questions we had about parts not included in the course as well as all parts included.
He also explained why to do something a certain way instead of just telling us that's how you do it.
Composer Training
Enjoyed the training course, very well delivered, would recommend.
Composer Training
Recommended and would certainly use again. Instructor very knowledgeable and helpful
Composer Training
Would recommend for further training.
Composer Training
Course gave a good overview to understand the fundamentals of Composer

Instructor clearly understood the product very well
Support
Communication. Create a possible solution.
Essentials Training
Normally I don't look forward to these type of courses as they tend to be very similar to the online tutorials, however this one was very different. The trainer (Rory) made the course far more interesting with far more interaction and delivered in a more fun and casual way but still very much keeping on topic. The format of running through lessons together with Rory and then completing activities individually worked well. Rory is definitely a credit to the company.
Support
The service was very good with excellent aftercare.
Support
Its better than speaking to the Samariton's when you have a problem!
Educational- CAD Essentials Training Part 1
An excellent course, very pacey, but suitably so. I learnt so many new SoildWorks tricks and techniques, brilliant
Support
Awesome as always from SS :)
Educational- CAD Essentials Training Part 1
The course was well structured and delivered by a competent trainer who was clearly familiar with the software package.
As a complete novice, and with little access to solid works, the pace was a too fast - however, I appreciate that others in the group were more conversant with the system, so the pace was probably fine for them.
Essentials Training
Very comprehensive and wide ranging course. Clear and informative presentations and exercises.
Support
Got straight to the issue
Sheet Metal Training
Coming from a CAD background with no sheet metal experience, I found this course extremely useful. Owen was very helpful and knowledgeable. 10/10.
Essentials Training
We were taken through the programme very clearly with helpful case studies and exercises. Any questions and queries were explained fully before moving on. I definitely found the course useful and feel confident using the software
Essentials Training
The quality of our Essentials training provided by Solid Solutions was excellent. Our instructor Adam was very knowledgeable and was able to answer all our questions. He was very patient, even though we had no precious experience with SOLIDWORKS and one of us had no experience with CAD at all.
Mould Design Training
Well prepared, professional knowledge, polite person
Support
As always the matter was resolved very quickly and the reasons why the error occurred explained.
Essentials Training
Very impressive, Rory was helpful and made it interesting. I learnt a lot. I would definitely recommend the Essentials course to anyone looking to start out with SOLIDWORKS.
Support
Kevin Moore was very supported on the course and help full with sorting problems we found.
Support
Directory hang-up from previous SW Installation
Support
The helpline phone was answered extremely quick and Richard was very able to sort the Pack and Go problem dispite not being able to remote access my pc.
Richard also sent a follow up email on why he was not able to remote access my pc which was down to my ISP blocking a 3rd partly access website/software and nothing to do with him or my pc.
Essentials Training
Very friendly and accomodating. Excellent knowledge of the software and products.
Essentials Training
Josh was a very competent and patient instructor
Initial pace of course was good considering mix of experience people had, I consider my self a novice, got a bit lost towards end of course needed more time on basics, this was offered but I didn't want to feel as though I had missed out on any of the content.
PDM Professional Training
Tom was very helpful and clearly well-rehearsed in the field of SOLIDWORKS PDM. He took us through the course material at good pace and offered to answer any questions we had at any time. He was also very conscious about us not feeling overwhelmed by the large intake of information by offering breaks at regular intervals, and sat with us at lunch to answer any other questions and provide advice from his experiences. He also took some interest into what our companies do and often provided tips using PDM that may aid our company structure. There was also some opportunity to ask questions at the end of each day and request further support on our individual vault/admin tool setups if requested.

Suggested additions to the course:

I understand that as far as the admin training goes, virtually everything can be handled on Windows Explorer or the Admin Tool. However, in my experience, I strongly believe that actually using SOLIDWORKS a lot more in our case studies and exe
Surface Modelling Training
I have recently attended the SOLIDWORKS Surfacing Modelling Course which was excellent. I performed different tasks and exercises on this course which I did not previously know, and it is really useful information and skills I have been able to bring back into my company. I appreciate the time taken to show different techniques for performing actions in order to achieve the same result. I believe this has added to my understanding of design intent and also the capabilities of SOLIDWORKS.
PDM Professional Training
Well structurd course. Excellent and personable instructor.
PDM Professional Training
Engineer was very knowledgeable and down to earth.
Educational- CAD Essentials Training Part 2
An awful lot to cover in a short time. The trainer was excellent and made sure we were all happy with a topic before proceeding.
Support
..
Support
Resolved my issue promptly.
Surface Modelling Training
Alex knows SOLIDWORKS well and is very helpful. He could give a slightly deeper explanations of why SOLIDWORKS works the way it does.
Advanced Part Modelling Training
Very interesting subject and the instructor taught it well. Also benefited from small class size
Essentials Training
Very chilled and confident support engineer who made me feel relaxed which enabled me to learn SOLIDWORKS comfortably, at my own pace.
Essentials Training
Course was well run and very interesting. Instructor explained everything in depth so it was clear why things were being done a certain way. Would recommend to new or inexperienced users.
Support
They were very helpful, and certainly went beyond mere tech support
Support
Exceptional. I have run out of superlatives to describe. The support engineer resolved a problem I have had for 5 years. They are not just great at SOLIDWORKS but great with IT skills.
I only wish I met the support engineer 5 years ago.
Support
Hi, Josh spent a long time trying to fix my problem. He took a copy of my files and tried to have a go for himself. After asking other support engineers came up with the conclusion that SOLIDWORKS will not actually allow you to do what I was trying to do.
Support
no
Support
Sam has given me top support this week.
Surface Modelling Training
Very good
Essentials Training
Very confident, informative and helpful.
Support
Yes I would recommend them. The service was quick and efficient.
Certification day
I was able to take the exam in a quiet exam like conditions and the outcome was a pass in my CSWP.
PDM Professional Training
Very knowledgeable instructor
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