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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Advanced Part Modelling Training
The course was quite intense but extremely interesting.
The trainer was very knowledgeable and helpful.
Support
Excellent knowledge and communication
Support
As always, absolutely brilliant. Solved my problem in seconds. Friendly, helpful, knowledgeable and the phone is always answered within a couple of rings. As a freelancer, I would, on occasion, struggle to do my job if these Support Engineers were not there.
Support
I am a new user to SOLIDWORKS so have been using the support line. The people on the line have been wonderful. They are patient, understand what I am trying to get across (even when I am not using the correct terminology) and always provide me with a solution.
Support
Iain couldn't have been more helpful in resolving my issue in a fast and professional manner. Screen shots and step by step guides really helped.
Support
They answered my call quickly and got me onto remote support straight away. Although the support engineer couldn't sort the problem out there and then he asked me to send the pack and go file so that it could be looked at. Sure enough a couple of hours later he came back to me with a workaround, although the problem itself was not identified hence the 4 stars, but that is more a reflection on the software than the engineer.
Essentials Training
Great training and support.
Support
As usual - very good.
Support
Very prompt response to issue
Support
He was very nice and professional. I learnt allot under his instruction.
Thankyou!
Support
Firstly, they didn't get back to me that day, so I had to ring them the following day. Then the engineer tried to help me but couldn't so he packed up the files and said that he would get back to me with a solution but after 5 hours I never heard from him. I eventually worked out the problem myself and rang them to let them know.
It would be beneficial to keep me in the loop if they are having problems solving it.
Support
Solid solutions ran a complex model and found a way to run when it was not. Being a non-penetration model with bolted flange it should have run with a node-surface contact but would not.
They followed up and asked for a reason why surface-surface worked and not surface-node from SOLIDWORKS when requested. Despite SOLIDWORKS not being able to give a definite explanation this was good service in the pursuit of knowledge.
Support
Gordon was very useful and got me well on my way to the result I needed!
Support
Very helpful, and sorted the problem within minutes.
SWOOD Design Training
It is the best support.
Support
I asked for help with installing SOLIDWORKS license server 2018 on 2008r2 which is not suported by SOLIDWORKS, i was provided with the software and workaround which i am please to report installed and works perfectly. would please request SOLIDWORKS recognizes this and make the method a fully supported process. or at least change the install manager to only do system checks based on the install options selected
Support
Excellent
Simulation Training
Course trainer was excellent, he kept the people on the course interested in the course material at all times and also provided some background knowledge of what the program was doing behind the scenes.
Support
everything
Support
excellent response... both solution wise and time wise...
Support
Prompt, accurate, helpful and they backed it up by saying 'come back to me if you're issue is not resolved'?
Gladly it was resolved.

thank you
Support
Professional and calm under trying conditions. Logical and quick approach in problem solving. Thank you!
Support
Ed was incredibly helpful.
Essentials Training
Very good. Knowledgeable and understanding of the different levels of experience people had with the package.
Support
Excellent tuition, discovered several quick ways of modelling. Highly competent tutor.
Essentials Training
very clear instruction and let the faster trainees get on and still had time to bring on the slower folk who had no cad experience along without it effecting the group.
Essentials Training
kk
Support
Answered promptly, was friendly and helpful
Support
Very helpful & knowledgeable,
Essentials Training
The trainer was knowledgeable and approachable.
He worked at a good pace to deliver the course and was very helpful with queries, even if they strayed outside of the programme.
Composer Training
Very good, correct pace and patience. Good knowledge of product and it applications. Adam did a great job.
Essentials Training
good
Support
Martin Green always prepared to listen and understand the issue.
Support
Had need to contact Cadtek twice this week one to show me how to create a lofted cut which worked out great and I thank Tim for that and secondly over a problem after I downloaded 2018 onto my laptop, the symbols library wast to working Sarah soon sorted it out for me and I have been able to carry on with my drawings.
Support
This isn't intended as a poor reflection on the Support Engineer - Ian, the problem was caused by a software update conflicting with an admittedly poorly constructed model. The solution resulted in the loss of a portion of data.
I was working on a document & SOLIDWORKS developed a glitch that prevented me from completing a dimension on a relatively simple feature. I was advised to update SOLIDWORKS to Service Pack 3.
After the update, I opened a model containing a thread form composed of a Helix/Spiral on a Taper with a Swept Cut. I noticed a significant increase in lag compared with carrying out the same operation before the update and when I opened the associated drawing, SOLIDWORKS froze up entirely.
After checking graphics settings & driver updates, the only viable solution Ian could come up with was to open the drawing document in Quickview & systematically Load each Sheet to test for a crash then removing the offending sheets.
Support
The Support Engineer was helpful but could not sort the problem. This problem has been raised by our IT Manager as well.
Feedback Response: Thank you for your feedback, it is very important to us. We have re-investigated the issue and have now asked your IT team to investigate network connectivity issues further. Keith Smith - Customer support Manager
Essentials Training
Course very interactive and knowledgeable.
Support
Helped me with part of it, and got it working but without further design time the other part cannot be done.
Quick response though and a partially completed task so still happy with support given
Support
Once again the support engineer did a fantastic job, including a call back with feedback on why I was getting the issue.
Support
Usual efficient service.
Support
They solved the problem and explained the technique they used.
Support
excellent service and excellent support
Support
Solved the problem (my graphics card check box was unchecked)
PDM Professional Training
Liked the presentation. Hands-on labs
Essentials Training
Spencer what a top trainer, very helpful and knew the course/ SOLIDWORKS inside out. He could answer most questions I had about the SOLIDWORKS Course and was great at explaining things. He was a hands on trainer who didn't just read things from a book constantly which I found a very effective way to learn.
PDM Professional Training
Knowledgeable and helpful - particularly in clarifying some EPDM issues not covered by the course.
Advanced Part Modelling Training
Spencer was a very enthusiastic instructor and always answered any questions. He also took time out in his spare time to research any query's that any of the class had.
Electrical Schematics Training
Our trainer, Mike was very helpful and knowledgeable. He kept the material relevant and quickly understood our application of the software. My understanding of the software has vastly improved.
Electrical Schematics Training
Course was a good starter showing capability. We now need to use Solid Works Electrical and get some further help/training to use on the project in which we are involved. It get me lots to think about in terms of how we are currently tackling the project.
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