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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Assembly Modelling Training
Course content covered in simple and effective manner. All questions answered well, instructor was clearly very competent with the wider uses of the software.
Essentials Training
Top guy! knowledgeable and patient!
Support
A good, thorough, friendly course with excellent lunch
MBD
Good training, possibly a little slow to start with leaving less time for the later topics. Not necessarily due to the trainer, the group possibly lead conversations on a tangent, discussing non-training topics. Would have been happy for the trainer to direct the conversation back on track if they felt the conversation was not relevant.
Support
This is such a helpful service and it saves me hours of trawling through the internet trying to find the solutions. It is well worth it's money.
Simulation Training
Alex had good product and subject knowledge and came across well during the training answering any questions I had .
Support
The assumption that they knew the problem and the solution was quite patronising. Fumbling through the process as though they knew what they were doing rather than admitting they didn't know the controls was very frustrating. Perhaps your CRM information could include a likely competence level of the user calling. As a CSWP and using SOLIDWORKS for many years, it would be nice to have some respect with regard to my knowledge level. It's not just newbies that call support.
Feedback Response: Dear Stuart
Thank you for your valuable feedback. 
We apologise that we did not meet your expectations in this case and we fully take on board your comments. I have spoken with the engineer and reiterated to him that he should not make assumptions and should listen to fully understand issues before proffering a solution. 

Please continue to provide feedback to us, as it is will always help us to improve our service to you our customers.
Kind Regards
Keith Smith | Customer Support Manager
Support
Excellent support
Essentials Training
Hi, apologies for the delay in giving feedback.
I attended a 4 day Essentials training at Leamington Spa, in March.
The instructor, Mr angel was very knowledgeable in the subject and communicated this to us very well, he was also very approachable and patient with us.
Yes, he was very good.
Support
Very Helpful and responsive.
Simulation Training
Was helpful when anyone was struggling and made sure everyone was keeping up before moving on.
Feedback Response: Hi, 
Thanks for the kind comments about our instructors capabilities, specifically how he cared for the class. Regarding the content I can understand your comments as you are correct that the entirety of the courses focuses on Linear Static studies however, the reason for this is because this course supports a specific level of the simulation software. The 'Simulation' course specifically supports the software level - SOLIDWORKS Premium. Further courses such as 'Simulation Professional' or 'Non-Linear' & 'Dynamics' go on to support the additional levels of the software where the 'other' study types are found. So to confirm, Linear Static is the only study type available to SOLIDWORKS Premium users and therefore is the sole focus of the course. 
In previous years there was a lesson within the course that included some functionality from Simulation Professional and we regularly received feedback that this was a 'waste of time' for the attendees as most did not have the software required to use the functions when they got back to the office. This criticism was echoed globally and ultimately was the reason why SOLIDWORKS removed that lesson from this course.
Having said that, if you had asked the instructor questions beyond the intended course content at the end of the day, during the 'training surgery' time, I hope the instructor would have offered you advice and assistance. 
Thanks for your comments, Kind Regards, Peter Harkness | Customer Experience Manager. 
Support
Very quick, accurate and efficient response.
Support
Highly responsive to email and phone support on multiple occasions with helpful support
Support
The original information I was given wasn't correct so it took three attempts to get the right link to download right. Also this was an immediate fix that enabled me to carry on working but it hasn't solved the longer term problem of automatic downloads from within SOLIDWORKS.
Support
helpful and friendly, most importantly they fixed my issue
Support
understood the issue
Essentials Training
Clear concise instructions. Always had time to explain and go over things to help understand. Made it enjoyable.
Support
Thanks Josh!
PDM Professional Training
Really knowledgeable instructor, who took the time to assist and help with any extra information that we needed.
Essentials Training
Our course trainer Alex did a superb job, he always used relevant examples and tried where possible to relate back to industry.
Support
Great
Support
not really resolved.
Feedback Response: Hi Nigel. The engineer that dealt with this issue has tried a couple of times to get in touch with you following his first suggestion of creating the blended shape. If you are able to reply to those emails so Adam can perhaps take another look at the issue in case he misunderstand the initial request.
Thanks in advance
Adam Hartles
Technical Manager
Support
excellent
Advanced Part Modelling Training
Outstanding training and well paced for easy understanding.
Support
Excellent, listened to my problem, solved it and explained the solution fully.
Support
Very helpful and knowledgeable.
Sheet Metal Training
Really useful course, well presented and plenty of helpful advice. All questions were dealt with smoothly and with confidence. A course that could have been dull was instead made interesting and fun.

The course was easy to book and ran smoothly. The course should be re-named 'Sheet Materials' as it covers much more than metals only. Plentiful supply of Biscuits!
Essentials Training
excellent knowledge of the course
Support
Paul Churn was very helpful indeed, thank you.
Sheet Metal Training
Great training course where the instructor made everything clear and understandable, highly recommend.
SolidCAM (CNC) 2.5 Training
Trainer very knowledegable about product, a little too quick at times albeit helpful when the need arose.
Essentials Training
He was keen on helping us and even though, it was a quite intensive curse for 3 days he managed a way to cover everything.
Support
I was moving some licenses about between computers and no longer have a dvd drive. i was able to download the latest service pack for a SW 2013 license I have as well as the latest version service packs.
Essentials Training
Very well set out and clear
Essentials Training
Owen Griffiths our course instructor was extremely helpful and delivered the course at a good pace.
Simulation Fundamentals Training
The trainer had a clear understanding of the formulae and theory behind the course. The trainer was all you could ask for in being both personable as well as professional.
Support
Support engineer was knowledgeable and got to the problem I was experiencing quickly
Support
Clear instructions and explanation of the problem
Support
I could not be happier with the service provided and the above expected service from any one that has helped me.
Essentials Training
I would definitely buy again. The course was extremely helpful and Oliver did a great job on his delivery of the information. Everyone who took part was engaged and took a lot from the sessions. I can highly recommend the course and in particular Oliver who was outstanding.
Support
Sarah Linney was very helpful and I resolved the issue REF 949245 - Save Bodies.
Support
ALWAYS VERY HELPFUL,AND GET TO THE BOTTOM AND SLOVE MY NEEDS
Support
Very knowledgable, Courteous, patient and Professional.
Support
Very quick reply and they solved the problem i had
Simulation Training
Courses are kept interesting and Kyle is very helpful whenever its required.
Support
Good response time and very helpful
Support
Instant response - unfortunately not able to resolve my issue
Support
Very helpfull and informative.
Support
Support engineer understood problem after one explanation, but didn't know the fix straight away. He didn't waste my time, he went away and called back with a solution on the same day and got me back up and running. Can't fault him.
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