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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Service Rating : Consistently come up with solutions and answers and respond ASAP if requested
Product : Helpful and pleasant verbal response which encourages when sometimes the explaining of the issue problem is involved.
Essentials Training
Trainers are extremely proficient and knowledgeable as you would expect.
For people who are relatively slow at picking things up the time constraints are an issue, particularly if the software is not accessible other than at the course.
Support
Understood my query exactly and provided a solution very quickly.
PDM Standard
Service Rating : He was very friendly and approachable and had good knowledge of the PDM software, but could have planned the lessons better.
Product : Course could have been condensed into a day and a half. A lot of waiting around and finished early both days.
Support
Richard got back to me very quickly and all responses were covered very quickly. Helpful and approachable. Very impressed indeed.
Support
Service Rating : very quick to respond, helped provide answers to my requirements
Product : helped answer my query quickly
PDM Standard
Service Rating : Clear and attentive
Product : Could consider cleaning keyboards and surfaces.
Support
Service Rating : My support engineer stayed with me on the phone and made sure that all was working as it should. First class service Ben was friendly and courteous through the whole process. Brilliant! Very pleased.
Product : Please see customer experience
Support
Service Rating : Did exactly as I asked and gave me a fix to the problem.
Product : Please eee customer experience
Support
The engineer i spoke with is very helpful.
Essentials Training
Service Rating : Good trainer, clear instructions and very helpful
Product : Good course, a lot to cram into four days.
Essentials Training
The course trainer was very knowledgeable on SOLIDWORKS and made every effort to answer questions. However I recommend that in future less emphasis is placed on covering every chapter in the book and more emphasis placed on ensuring that every student is comfortable with the basic features/commands. I realise that a class will contain varying levels of ability and tailoring the course to each individual is not practical, but there is nothing worse than feeling left behind and overwhelmed buy the course content.
Simulation Training
Service Rating : Clear and precise information - very knowledgeable and helpful
Product : Very pleased so far with FEA bolt on
Simulation Premium - Nonlinear Training
Service Rating : Andy is extremely knowledgeable about the subject of FEA and also the simulation software. I would highly recommend the Non Linear training course at Solid Solutions.
Product : A full day of training in a very pleasant environment with excellent facilities.
Support
Service Rating : Support engineer was very knowledgeable and was able to answer my question in one call.
Great service!
Product : Right response in quick time
Weldments Training
good lesson, very helpful tutor.
Support
Service Rating : My support engineer's name was Ben. He looked into the history of my computer and license and found that it had been removed from this computer when it was taken out of service and the computer name had been blocked. When I explained the computer was being reinstated he took away the block and the license was reactivated. All done within minutes. Ben then asked me if there was anything else to sort out but there was nothing else. All working well again.
Product : Support response was good and found a solution within minutes.
Support
went the extra mile
SolidCAM CAD Essentials Training
Service Rating : Olly was a good mentor however he did get a little confused at times during demonstrations.
Product : The course was a lot packed into two days and it was a lot to take in. We got through the important units but should of had more time for practise and for the other units.
SolidCAM CAD Essentials Training
Service Rating : Helpful, especially when you get in a pickle
Product : Training course good, not yet had any dealings with support calls
Support
Got the problem sorted
Advanced Part Modelling Training
Course Trainer - Ben Pearson

The course content was great. I did not award 5 stars because on a few occasions, questions were asked with the response of "I'm not sure, I don't know". I would have preferred to hear "I'm not sure but I will look into this and get back to you on that one before the end of the course".

As stated above the course content was great and Ben did a good job delivering/explaining everything.
Support
Service Rating : Sorted problem quickly and efficiently
Product : Quick and efficient and solved problem
Support
Service Rating : Great
Product : We identified that what I wanted could not be done, but I was offered an alternative, which was great
Drawings Training
Service Rating : All the courses I've been on have been very good. Very informative and the tutors are always willing to help with any issues whether its course related or not
Product : Always very helpful and knowledgeable
Support
Service Rating : had problem. was quickly fixed
Product : had problem. they got to root cause
Simulation Training
Service Rating : Excellent course, excellent location, very knowledgeable staff and well-planned course for 3 days
Product : Great help and support, very ideal for small business with few people using solidwork
Support
Managed to resolve what appeared to be a challenging issue.

Great Service.
Essentials Training
Service Rating : Trainer was knowledgeable and answered all of my questions.
Product : Facilities were excellent
Support
He tried and solved the issue, while it has to be said it was a tricky problem, but he got hold of it and solved it
Advanced Part Modelling Training
I thought the course was excellent, the pace just right and the support was second to none. All our questions were answered and those that weren't were researched.
Drawings Training
Service Rating : Excellent course ,course trainer was spot on
Product : Very informative,important part of SOLIDWORKS package.
Support
Very pleased with the support with the problems I was having, the support engineer was very helpful and handled everything promptly and professionally
Support
Thanks..

Chris
Support
Service Rating : Great Customer Support service.
Product : Simple when you know how but advice worked a treat.
Support
Adam was very kind and helpful. Problem solved. Many Thanks
Support
Service Rating : The team at Solid Solutions always go above and beyond in their duties no matter what the problem
Product : The team at Solid Solutions always go above and beyond in their duties no matter what the problem
Support
Support Engineer was able to copy & paste Hole Wizard settings from his own SW 2016 to my PC SW Data.
My request was caused by my having just recently downloaded SW 2017 (at SP2) to find that it had made Hole Wiz 2016 inoperable
Checking the SW forum and Websites - "Ask one of your colleagues for Hole Wiz 2016 Data"
As a stand-alone user (only Draughtsman in the company) I am not able to do this and thus had to contact Solid Sols for assistance.
My point is I intend to start using 2017 from now on, but wish to keep 2016 for time being, until 2016 jobs are well and truly finished.
So why did 2017 download result in 2016 Hole Wiz inoperable?
Simulation Training
Service Rating : Fin was a very good trainer with an in depth knowledge of the product.
Product : The training course itself was very good. However, some of the case studies/exercises did not work properly, probably due to being created on an older version of Simulation. Just needs an update on some of the material.
Support
Service Rating : Sorted issue as would be expected
Product : Sorted it but is the second time issue has occured
Pipe and Tube Routing Training
It was good to be instructed by someone who's very enthusiastic about the software and its capabilities and a good attitude towards people a little slow on the uptake.
Support
Service Rating : We are using large assemblies and the engineer was assigned to help us with a few difficuties we were experincing.
We had tried to make some changes over the phone but to no avail, SolidSolutions offered an on site training session to train our staff in the art of Large assemblies. This session was helpful and informative and will hopefully help in our speed and productivity once we have inplimented the changes.
Product : We are using large assemblies and an engineer was assigned to help us with a few difficuties we were experincing.
We had tried to make some changes over the phone but to no avail, SolidSolutions offered an on site training session to train our staff in the art of Large assemblies. This session was helpful and informative and will hopefully help in our speed and productivity once we have inplimented the changes.
Essentials Training
Service Rating : Extremely knowledgeable about the software and the course, very helpful in answering general questions and suggesting further courses. Eternally patient whenever I broke the software.
Product : The course was a good introduction to using the software; simple enough that even I could get my head around it but still had enough stuff to show off some new tricks.
Essentials Training
Service Rating : A fantastic four days at Solid Solutions HQ. Tom was a great trainer who managed to keep the course going at a good pace whilst making sure everyone was still following along and happy with the content, which I imagine can be difficult in a mixed ability group like ours.
Product : Although having used SOLIDWORKS for around 3 months now but with no formal training the essentials course has really opened my eyes to a lot more of the functionality in the software. I'm already looking forward to the next couple of courses I have booked!
Support
Good my problems recently have been solved. Even if the initial support contact doesn't have the solution then there seems to be others in the company that can help.
Support
A good start to the SOLIDWORKS/solidcam support
Essentials Training
Service Rating : I found the SOLIDWORKS Essentials course very well structured, any queries or concerns that i had throughout the 4-Day course, were well answered, and often re-phrased for ease of understanding.
Product : As mentioned previously, when raising questions during the course, our trainer was able to easily answer them, showing great knowledge of SOLIDWORKS and what it has to offer.
He also showed different approaches to the software and features, to be similar to that of the software we are used to (Creo).
Electrical Schematics Training
Service Rating : This is the second course I have attended with Patrick. As before, he is highly knowledgeable and is able to adapt his delivery to meet individual needs and maintain the team need balance.
Product : This course does not require previous knowledge of the SOLIDWORKS platform. It follows a relatively logical progression and doesn't overpower with mnemonics or abbreviations.

My only criticism on the content is that rather than use different examples that are pre-created, it may prove more beneficial to create a project from scratch and then enhance it with each lesson that follows.

The course could also benefit from slight extension to 2.5 or 3 days. There was a lot of information conveyed and not enough time to cement the theory into practise. This was not the fault of the instructor, merely time constraints.
Support
Very helpful and solved the issue we had promptly
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