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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Essentials Training
Good course well organised and well ran too covering quite a lot with plenty of enough practical exercises.

Trainer's approach was excellent, very helpful and kept us interested throughout and provided useful tips which are handy to apply.
Essentials Training
Perfect instructor, provided detail understanding of key features in SOLIDWORKS during the training. Professional and loved his style of teaching.
Provided a platform to try the design while teaching, which I found very useful and informative.
DraftSight Training
Really impressed with the course and the instructors. The teacher/student ratio was fantastic so I was able to ask questions specific to my needs/future use of the software as we went along. This meant I got exactly what I needed out of the 2 days. Lovely offices and a decent lunch provided. I will definitely use them again.
Essentials Training
I have learnt so much, Owen was a really helpful trainer, would recommend to other businesses.
Advanced Part Modelling Training
Very helpful & friendly
Essentials Training
very good course. Excellent venue.
Essentials Training
I found Owen to be an excellent trainer, he maintains a manageable schedule and is very approachable regarding any difficulties that may arise.
I would highly recommend the course to new users and experienced users alike.
Essentials Training
Course was really informative and gave a good us understanding of the basics of SOLIDWORKS.
Essentials Training
Owen was very patient and understanding. His knowledge and laid back personality made it a great environment to learn in.
Essentials Training
Good course & very knowledgeable instructor.
PDM Standard
Quite an intensive and boring course, was made manageable and more interesting by Steve. Broke the course up nicely with course work - real life situations within PDM and Practical applications.
PDM Professional Training
Thomas Davis was a great guy who made a complex topic easy to grasp.
DraftSight Training
very professional throughout, easy to talk to and explained all aspects with great detail.
Drawings Training
Average, knowledgable trainer but not willing to wait when supplied laptop is not functioning correctly or stop and sort the problem out.
This led to 3 lessons not being followed as the course advises.

Problems with laptop;
mouse not functioning correctly- fortunately another attendee had a spare mouse that he lent me to continue.
Laptop crashed three times resulting in lost work.
Feedback Response: Hi,

Thank you for leaving this feedback. We perform Health Checks on all of our equipment every 2 months and our machines are on a 3 year retirement plan to prevent them getting too old or badly worn. If any issues occur with the software, our instructors are all capable of repairing them. However, your feedback has made me realise that if problems occur with our hardware then instructors may easily be caught out, without a readily available solution to offer. To try and overcome this I have this morning ordered a large batch of mice that will be available for the instructors to take as 'backup kit'. 

I am very sorry that you were unable to follow 3 lessons as intended because of these issues. Our Training Manager Julie will contact you directly to discuss what we can do to make up for your negative experience and hopefully, we can assist you with any content that you feel was missed.

Kind Regards - Peter Harkness | Customer Experience Manager
Assembly Modelling Training
Course content covered in simple and effective manner. All questions answered well, instructor was clearly very competent with the wider uses of the software.
Essentials Training
Top guy! knowledgeable and patient!
Support
A good, thorough, friendly course with excellent lunch
MBD
Good training, possibly a little slow to start with leaving less time for the later topics. Not necessarily due to the trainer, the group possibly lead conversations on a tangent, discussing non-training topics. Would have been happy for the trainer to direct the conversation back on track if they felt the conversation was not relevant.
Support
This is such a helpful service and it saves me hours of trawling through the internet trying to find the solutions. It is well worth it's money.
Simulation Training
Alex had good product and subject knowledge and came across well during the training answering any questions I had .
Support
The assumption that they knew the problem and the solution was quite patronising. Fumbling through the process as though they knew what they were doing rather than admitting they didn't know the controls was very frustrating. Perhaps your CRM information could include a likely competence level of the user calling. As a CSWP and using SOLIDWORKS for many years, it would be nice to have some respect with regard to my knowledge level. It's not just newbies that call support.
Feedback Response: Dear Stuart
Thank you for your valuable feedback. 
We apologise that we did not meet your expectations in this case and we fully take on board your comments. I have spoken with the engineer and reiterated to him that he should not make assumptions and should listen to fully understand issues before proffering a solution. 

Please continue to provide feedback to us, as it is will always help us to improve our service to you our customers.
Kind Regards
Keith Smith | Customer Support Manager
Support
Excellent support
Essentials Training
Hi, apologies for the delay in giving feedback.
I attended a 4 day Essentials training at Leamington Spa, in March.
The instructor, Mr angel was very knowledgeable in the subject and communicated this to us very well, he was also very approachable and patient with us.
Yes, he was very good.
Support
Very Helpful and responsive.
Simulation Training
Was helpful when anyone was struggling and made sure everyone was keeping up before moving on.
Feedback Response: Hi, 
Thanks for the kind comments about our instructors capabilities, specifically how he cared for the class. Regarding the content I can understand your comments as you are correct that the entirety of the courses focuses on Linear Static studies however, the reason for this is because this course supports a specific level of the simulation software. The 'Simulation' course specifically supports the software level - SOLIDWORKS Premium. Further courses such as 'Simulation Professional' or 'Non-Linear' & 'Dynamics' go on to support the additional levels of the software where the 'other' study types are found. So to confirm, Linear Static is the only study type available to SOLIDWORKS Premium users and therefore is the sole focus of the course. 
In previous years there was a lesson within the course that included some functionality from Simulation Professional and we regularly received feedback that this was a 'waste of time' for the attendees as most did not have the software required to use the functions when they got back to the office. This criticism was echoed globally and ultimately was the reason why SOLIDWORKS removed that lesson from this course.
Having said that, if you had asked the instructor questions beyond the intended course content at the end of the day, during the 'training surgery' time, I hope the instructor would have offered you advice and assistance. 
Thanks for your comments, Kind Regards, Peter Harkness | Customer Experience Manager. 
Support
Very quick, accurate and efficient response.
Support
Highly responsive to email and phone support on multiple occasions with helpful support
Support
The original information I was given wasn't correct so it took three attempts to get the right link to download right. Also this was an immediate fix that enabled me to carry on working but it hasn't solved the longer term problem of automatic downloads from within SOLIDWORKS.
Feedback Response: Thanks for taking the time to provide us with feedback. Firstly apologies with the URLs initially sent. I think the day you enquired about this service pack was just as we had it uploaded to our internal server and Josh was trying to guess what the URL would be before we got confirmation from our ISP that hosted the downloads. As far as the issue at hand goes I shall follow up with some guidance of some of the typical reasons why the downloads get blocked when contacting the SOLIDWORKS servers.

Kind Regards

Adam Hartles
Group Technical Manager
Support
helpful and friendly, most importantly they fixed my issue
Support
understood the issue
Essentials Training
Clear concise instructions. Always had time to explain and go over things to help understand. Made it enjoyable.
Support
Thanks Josh!
PDM Professional Training
Really knowledgeable instructor, who took the time to assist and help with any extra information that we needed.
Essentials Training
Our course trainer Alex did a superb job, he always used relevant examples and tried where possible to relate back to industry.
Support
Great
Support
not really resolved.
Feedback Response: Hi Nigel. The engineer that dealt with this issue has tried a couple of times to get in touch with you following his first suggestion of creating the blended shape. If you are able to reply to those emails so Adam can perhaps take another look at the issue in case he misunderstand the initial request.
Thanks in advance
Adam Hartles
Technical Manager
Support
excellent
Advanced Part Modelling Training
Outstanding training and well paced for easy understanding.
Support
Excellent, listened to my problem, solved it and explained the solution fully.
Support
Very helpful and knowledgeable.
Sheet Metal Training
Really useful course, well presented and plenty of helpful advice. All questions were dealt with smoothly and with confidence. A course that could have been dull was instead made interesting and fun.

The course was easy to book and ran smoothly. The course should be re-named 'Sheet Materials' as it covers much more than metals only. Plentiful supply of Biscuits!
Essentials Training
excellent knowledge of the course
Support
Paul Churn was very helpful indeed, thank you.
Sheet Metal Training
Great training course where the instructor made everything clear and understandable, highly recommend.
SolidCAM (CNC) 2.5 Training
Trainer very knowledegable about product, a little too quick at times albeit helpful when the need arose.
Essentials Training
He was keen on helping us and even though, it was a quite intensive curse for 3 days he managed a way to cover everything.
Support
I was moving some licenses about between computers and no longer have a dvd drive. i was able to download the latest service pack for a SW 2013 license I have as well as the latest version service packs.
Essentials Training
Very well set out and clear
Essentials Training
Owen Griffiths our course instructor was extremely helpful and delivered the course at a good pace.
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