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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Had great support from the guys at Solid Solutions last week. Their solution saved me hours by going through the Face Function.
Support
Quick reply and clear instructions given.
Support
Professional demeanor that inspires confidence all throughout the support process. A worthy subscription investment .
Support
quick to solve problem and help me get going again
Support
Thanks for your help. Managed to sort out a few complicated lofts.
Support
The Solid Solutions support engineer went through a number of options trying to fix the issue. It was eventually narrowed down to a Windows issue rather than a SOLIDWORKS issue.
Support
Fast and efficient service.
Support
As usual, your support people are great!

however, i do have one issue i would like to raise. Your online tech support... ive tried this an recently there has been NO people available at all this is over the course of a few days too, sort it out please.

earlier start times would be good alot of us in engineering have a 6am start you know.
Essentials Training
The course was excellent and Kyle matched the five stars with the service he delivered.
For someone who has been away from the keyboard for a long time his patience was appreciated. SOLIDWORKS is a more user friendly Cad package that has an amazing amount of information stored within. It's details can shed hours off creating complex designs. I would strongly recommend that before making any decisions on Cad software that you take the course and get a feel for what is available. It's definitely worth it. And give Kyle his dues. He kept going right through although he did offer breaks if anyone wanted one.
Support
Great help and support with my SOLIDWORKS issue
Visualize Standard Training
Explained everything well. Friendly and happy to answer questions.
Support
I received very prompt, professional service and the work needed was done quickly. Responded very quickly to all my questions and answered everything i had to ask.
SolidCAM (CNC) Turning Training
Easy to follow, but occasionally moved too fast.
Feedback Response: Hi, thanks for leaving this feedback with us. I will get in touch via email to discuss your feedback in more detail as I am keen to understand what the differences were between this event when compared to the others you have attended with us. Kind Regards, Peter Harkness | Training Manager 
Support
There were a lot of support calls regarding this problem as it was quite difficult to solve. the solution was a little flakey but not due to support. I think this is mainly due to a poor bit of workflow/ processing on the software side.
Essentials Training
There were a few occasions where I missed a step shown in a lesson demonstration because Joss’s clicks where a bit rapped or I was making a note at the time and lagged behind and lost the thread.

Grape sandwiches?
SolidCAM HSS
Good training, thanks for all the tips
SolidCAM (CNC) 2.5 Training
Good training, thanks Steve and all at SS
Support
Do you want the 5 stars or not? Don't make me think :)
Essentials Training
The course did exactly what it needed to, and brought me (and everyone else) up to speed which can be hard when you don't know the backgrounds of everyone attending.

Joss was also really helpful and friendly, so it wasn't a painful four days sat in front of a computer!
Support
Support Engineer/s are usually very good and where they don't know instantly the answer to a prob;em are 90% of the time able to resolve the issue, give a reason for any issues.
Support
Really helpful
Support
They understood my problem,, offered to fix it but also suggested options that would not only fix but enhance the functionality.
Support
Problem solved quickly and with care.
What else could you expect? Great Service
Surface Modelling Training
Kyle has a good grasp of the course content and his participants skill level and areas of interest helping tailor his presentation to the audience. Kyle is able to handle participant queries quickly and can usually throw a quick worked example together in addition to the course material to help answer the question, he is able to do so without deviating from the course timetable / duration which is testament to his grasp of the software and it's many tools and functions. The new training facility is very conveniently situated for those in West Central Scotland and can be reached extremely easily by train.
Support
Excellent
Support
As always 5 star service from the knowledgeable chaps at solidsolutions.
Essentials Training
The Course Trainer was very friendly and very supportive. The pace of the training was a little slow initially, but that was sped up as we continued to the end of the course. I will be returning for training in the near future.
Essentials Training
excellent course, provided a vast range of information along side exercises to practice the skills learnt. Instructor was able to personalise responses to questions and advice according to industry, including how they may be adopted to a specific industry. Lesson where kept informal and well paced leaving plenty of time at the end of the course for more detailed questions.
Support
Always very helpful and thorough.
Essentials Training
Course was very informative and well structured, having some previous SOLIDWORKS experience, I felt a little held up on the 1st day but that wasn't a big issue.

we were given lots of short breaks which I personally thought were a little to often as there was no problem leaving the room if you needed, but some people may find that preferable.

The course instructor was really good, very helpful and had a excellent way of explaining things, you didn't feel like your were in a classroom like some courses I have been on.
You didn't feel awkward asking questions or if you were stuck on anything.
Support
Solid Solutions Support Engineer successfully assisted me with correcting a Drawing Error in one of our Client's drawings.
The error had disabled a SOLIDWORKS function that 'stopped the job'.
The S/W Engineer displayed great persistence - until the job was underway again.
Support
Sorted everything out and finished off the installation remaotely without me having to hang on the other end of the phone line as it was taking a whhile.
Mould Design Training
I have now had Julie for a couple of courses and she is knowledgeable and helpful. would be happy to attend another course she Is hosting. nice small group too.
Mould Design Training
Yes, trainer was helpful all time and she was funny and full of energy.
Essentials Training
I thought he was very clear and suited the course to all levels of people attending.
Support
Last Friday, I had an issue when installing SP3.0. The support engineer Patrick quickly identified the problem and found the solution. The SW check did not like the network drive as the location for Hole Tool-Wizard. Changed it to the C: drive and then downloaded the zipped pack from Solid Solutions. I installed it this Monday morning. Everything is running OK and the problem has been solved. Thanks.
Support
The team at Solid Solutions came across as very professional during the product oresentation. And since purchasing a licence off them, they have all been very helpful in getting us set up with our new software.
Drawings Training
Tom was top-notch. Happy to move fast when everyone understood, and take the time to explain things when needed. Very clear and obviously knowledgeable.
Support
The support engineer went away to find a way to generate the shape I needed. He got bak to me as promised and was able to offer me options on how to create the shape. The only thing that could have done better is that if he'd been able to tell me straight away how to generate the shape.
Support
Very Good trainer! Rory was brilliant and covered all aspects of the book and more.
Advanced Part Modelling Training
I found Tom to be very helpful and also very knowledgeable. He seemed to understand why certain steps were required rather than just knowing which button to push in which order. If there was something he didn't know he said but also tried to find out.
Support
Prompt and precise answer
Support
Very keen to help.
Support
Excellent Knowledge not only of the product but carries an excellent understanding of principle theory. Would definitely recommend, or use again.
Appreciate the support. Many thanks.
Support
Quickly understood the issue and found an easy solution
Support
Solid Solutions are always really helpful and efficient. A technician responded to me really quickly and the information was helpful and easy to understand.
Support
Quick and the best support
SolidCAM (CNC) 2.5 Training
As ever the course was very informative and an eye opener for what is possible.
Gary the course trainer, backed up by Steve, provided answers to any questions asked by the attendees
Support
Excellent response to query
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