UK - 01926 333777
ROI - 01 447 5224
Search
01926 333777
SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

Feefo logo
We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Excellent, straight to the answer
Support
Thank you for your help the support was fast and efficient
Support
My issue was solved by the support engineer. I needed to draft a complicated casting across a split line. He suggested that I split the casting in two and then apply the draft.
SolidCAM CAD Essentials Training
The course was very informative and structured in pleasant surroundings.
My only criticism is that the pace was too fast for people who had never used SOLIDWORKS before
Support
I needed help to solve a problem with an in context model.
The support engineer was in tune immediately and showed me the solution.
Support
I downloaded SOLIDWORKS 2018 and some templates were missing, the support engineer sorted it.
Support
The SOLIDWORKS support line is fantastic. The support agent was very helpful and friendly.
Essentials Training
Excellent Course Providing The Information Required.
Essentials Training
The sessions are well organised and completed within the allocated time slots. The course trainer was able to answer the questions asked and if he wasn't sure of the answer he would keep it in mind and make sure you get an answer. I liked how he gave alternative way of doing the same thing.

However some options are not gone through thoroughly. for example many features in SOLIDWORKS proved you with many option and boxes to tick and what impact it does have on the model if selected etc...

Also the room booked is small to work comfortably.
Essentials Training
They are good training given us.
Support
Nothing to say, just efficient and sorted query as you would expect
Support
Really Helpful
Assembly Modelling Training
Easy to understand the content. Effective response as having enquiries.
Support
The consultant spoken too understood my request and helped me find the correct solution to my enquiry
Support
Very quick to identify problems
GOOD LISTENING
SUGGESTIONS GIVEN FOR BETTER PRACTICE
Support
Instead of just receiving a description of what I should do i was sent a video to show exactly what to do and how to do it.
Support
***
Motion Simulation Training
The trainer (Kyle Craig) was as usual, very knowledgeable in all parts of the course and also very helpful with any questions I raised with him. Yes, I would recommend this course to others.
Essentials Training
It was a brilliant course and well layed out, Ryan was an excellent teacher and the course content was very relevant and just what was required.
Support
Carried out an excellent support session. Filled me with confidence
Support
Immediate response detailing exactly what i was after. Couldn't have asked for more.
Essentials Training
Out tutor, Fraser, clearly knew his subject very well and was extremely helpful and patient with all his students. He had a cheerful demeanor throughout the four days and volunteered to come in an hour earlier than the start time to help one student with a particular problem that they were having difficulty solving.

He certainly went the extra mile.
Support
Fast, good response with professional information provided.
Support
Approachable, personable manner. Good attention to detail. Openness & willingness to admit when problem was beyond his ability to correct immediately.
Support
The support engineer agreed with my issue and could not come up with a better solution than that I already had. I feature request has now been put in place and hopefully this will appear in a later version.
Support
No comment
Support
Was able to answer my question, however the older software version i currently use would not allow for me to use the same process
Support
Once they engage with a support query, they pursue the solution diligently until they reach it.
Support
Excellent support as always.
Pipe and Tube Routing Training
The trainer routed through the content with professionalism, elbowing in practical advice for use back in the office. A very powerful part of the software when used properly
Advanced Part Modelling Training
Well explained at a good pace. Instructor had a good knowledge of the software and was able to answer all questions
Support
New what the problem was straight away and fixed permanently in seconds.
Essentials Training
Trainer was very good at explaining the best ways to use the programme, kept a good pace throughout the course so I could keep up to the current task and was a very approachable individual if I need any further assistance.
As for the course itself I thoroughly enjoyed it and I learnt a lot of new ways to use SOLIDWORKS which will aid me greatly in the future.
Essentials Training
Tom was very helpful, went the extra mile, great teacher.
Support
Whatever the issue, large or small, I always find the staff at SolidSolutions extremely helpful. Thank you once again.
Support
When ever I have had to contact to get support I have always had a top grade service. Exactly what you would expect from a top grade company like Solid Solutions.
Support
Support engineer provided help after looking at the problem with the 3D solid. The combination of many clearance angles, and edges caused the model to produce some unwanted surfaces.
These were sorted out, and tips given on future models.
Support
The problem was quickly solved but then the support engineer took time to explain why and how
Support
Very helpfull. Knew the problem and sorted it out for me.
Support
once I got the right person on it we got it sorted!
SWOOD CAM Training
Clear explanation of the software and encouragement to use
my examples
Essentials Training
Course was very well set out with lesson's , the information / training was great quality. Found the course beneficial.
Support
Very helpful in finding a solution.
Assembly Modelling Training
Very Helpful. I enjoy it.
Essentials Training
covered a wide range in the essentials course very thorough and also some tailored and specific items covered
Composer Training
Very good instructor, understood the product well and engaged on all aspects of the training. Nice guy
Assembly Modelling Training
was his 1st time teaching the course but knew his stuff, am sure the next time he teaches the assy course it will be a lot smoother. the only issues we had were the pcs crashed a lot and the lunch wasn't up to much.
Support
Thorough, punctual and knowledgeable.
PDM Professional Training
Well, all questions that I had were answered, the lecture was performed accurately, easy to follow and efficiently. All course material was covered with time to spare.
Top