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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Simulation Fundamentals Training
Excellent course tutor very knowledgeable on the subject matter.
Support
very prompt and helpful with solution.
SolidCAM HSS
Great presentation style presented in an enthusiastic and professional way. The course was excellent which far exceeded my expectations based on lots of practical examples. The course was well taught in a professional manner and the trainer clearly knows is subject very well. He created an atmosphere in which everyone was able to contribute and learn in an enjoyable way.
Essentials Training
The instructor was well informed, but also knew limitations to certain features, and the best work around to achieve the desired result for the user.
The classes were well structured and run at the right pace, with suitable challenges for more practiced users.

My one suggestion would be that instructors take the time to try competitor products, and be aware of other software's capabilities and interfaces.
On these courses, a lot of users will either be new users or users switching to SOLIDWORKS from another platform, (like myself) and so there will always be questions pertaining to a comparative nature, as such, it would be useful for an instructor to know what the student is talking about when referring to another software, and to be able to explain what solidwork's equivalent is, and, if appropriate, why SOLIDWORKS is better.
Simulation Fundamentals Training
At first I was unsure about how useful this course would be for me, but after being on the course I realised how useful Simulation can be and the course was excellently set out. It was thoroughly enjoyable and an excellent learning experience for me with items I can use to bring back to my company to help my day-to-day tasks.
Essentials Training
really great friendly instrustor
Drawings Training
Well explained course with good supporting materials.
Essentials Training
Brilliant course and good instruction, the Tech guy took the time to ensure everyone was benefiting from the course and his knowledge as well as supporting specific questions of individuals.
Essentials Training
Alex was friendly and helpful, explained and paced the course well
Essentials Training
The level of expertise demonstrated by the course instructor was excellent
Essentials Training
Very knowledgeable instructor
PDM Professional Training
Alan knew his subject thoroughly and was able to explain it clearly with purpose. Time was available to answer all questions from a diverse range of users within the group.

The lunch arrangement was good but would work better if they had the ingredients such that they were able to make the items they advertise.
Essentials Training
Highly recommend the essentials course for moving over from Catia to SOLIDWORKS. Spencer was an excellent trainer, very knowledgeable and professional.
Drawings Training
The trainer was easily distracted by an attendee of the course that brought in a work laptop that had a SOLIDWORKS issue. He spent a large amount of time trying uninstall and install software to solve the issue frather than concentrating on the SOLIDWORKS Course that the other 3 people had attended. The problem with this is that you are put in an awkward position of not wanting to cause a scene to ask for assistance.
Feedback Response: Hi Martin, Thank you for this feedback. I empathise with our instructor who was no doubt trying to help the attendee with the software issue on his own laptop. However, I can do nothing other than to agree with your comments - the classroom environment is for attendees to learn about the software and nothing else. No additional assistance offered to attendees should compromise the course for others. It is for this reason that we provide regularly maintained equipment for all of our training events and why we run a Customer Support service 5 days a week. I can empathise with your final comment and have spoken to our Training Manager about this feedback who will contact you shortly to discuss this further. Kind Regards, Peter Harkness | Customer Experience Manager
Visualize Standard Training
Excellent delivery, relaxed and informative presentation.
Essentials Training
I guess I what I have asked for you don't do. I would like a "beginners" course on 3D drawing like I was told when I spent £6000 on a product that is in effect totally useless to me. I was told when I purchased it that the course that came with it would be the ideal course for beginners..... I was the only beginner there, and although I did ok one of your tutors was with me all the way so half of what I learnt was actually done for me.
Feedback Response: Hi Alex, Thanks for your feedback. I am sorry that you struggled on this event. This is our beginner event and as you acknowledge there is often varying ability levels on the course - some totally new to CAD and some with experience who are looking to recap the basics. For that reason, it can be difficult to balance the content to suit both types of attendee. We believe we offer and event that suits 99% of people and hope to support total beginners further with the pre-event tutorials (recommended to everyone when registering) and post-course resources containing tips and tricks for more advanced users. Ultimately, I am sorry that you do not feel like this event had lived up to your expectations. I have flagged this feedback with our Training Manager, Development Team and your Account Manager who will contact you shortly so discuss this further with you. Kind Regards, Peter Harkness | Customer Experience Manager
Essentials Training
The trainer was very knowledgeable and took the time to individually help everyone
Advanced Part Modelling Training
Excellent course
Mould Design Training
Very quickly solved the problem and advised on how to avoid it happening again.
Advanced Part Modelling Training
Owen was a great teacher, very confident and clear.
Essentials Training
His explanations of each and every problem was clear and precise and was able to answer any questions or solve any problems we had.
Essentials Training
Excellent pace for a person who have had basic CAD skills, covered all the basics but bit more in depth, really useful session to consolidate the understanding of SOLIDWORKS especially moving from other CAD softwares.

Food is surprisingly delicious and made at high standard, a diversity of sandwiches with complimentary drinks. Tea and biscuits is always available and never runs out, with easy access at the back of the classroom. A good variety of both healthy and unhealthy food to choose from!
Essentials Training
Sam Hughes was an excellent teacher and covered the topics well making the lessons easy to follow and learn from.
Advanced Part Modelling Training
After a number of last minute cancellations I was the only only one attending the course, but it meant that everything was taught at my pace and there was plenty of time to cover specific issues and tools. Owen Griffiths was professional in teaching the course and very easy to get on with 1-to-1, so I would highly recommend the Advanced Part Modelling course.
Composer Training
Course was kept clear and concise.
Drawings Training
They were very useful when answering questions
Composer Training
My Course instructor did very well his job, he explained everything and he was able and available to answer all the participants questions.
Essentials Training
Barry O'Connell was an ideal instructor, very knowledgeable and skilled with his support and sharing skills. He was also very personable and kind during breaks and lunch.
MBD
The Laptops were not prepared well for the course.
Feedback Response: Thanks for taking the time to provide this feedback. We have discussed this with the instructor who hosted your event, and we have ran an additional maintenance check on the machines that were used. It would appear that the issues were partially caused by a misalignment of the templates used in the training content and those used by the software as default. This should not have occurred and has been raised to SOLIDWORKS. Since this has been flagged SOLIDWORKS have updated the training content to include a full set of templates. We apologise for any interruption to your event because of this issue. Kind Regards Peter Harkness - Customer Experience Manager
Surface Modelling Training
Good course, well tutored. Thanks again
Composer Training
Presented the course very well, answered most questions and explained certain aspects in detail.
Essentials Training
Really enjoyed the Essentials Course
Essentials Training
Very patient with the many questions and left enough time to complete the exercises
Educational- CAD Essentials Training Part 1
I was not informed that it was the huge building so drove round looking for place for ages and so late
Assembly Modelling Training
Friendly knowledgeable trainers who always try and help.
Electrical Schematics Training
Our instructor was a very nice chap and his system knowledge was very good.
Flow Simulation Training
The SW instructor was prompt, clear and was extremely helpful.

This was all in spite of getting there an hour early and bombarding him with questions for 2 days!.
Flow Simulation Training
Josh, our course instructor was excellent. He was knowledgeable, patient and clearly conveyed the concepts of flow simulation and how to use the software. However, I was concerned that the huge quantity of Twiglets he ate at lunch might affect his ability to function........ but he proved more than capable of handling it.
Drawings Training
Well informed trainer, happy to help at any stage.
Weldments Training
The course was well taught and the presenter helped with any questions we had relevant to SOLIDWORKS
Electrical 3D Training
Very personable, professional, knowledgeable and tried to cater for all the attendees needs.

There were some questions that he was unable to answer directly but he provided guidance on where to find answers and took information back to the main office to discuss / pass on with the subject matter expert.
Feedback Response: Hi, Thanks for providing this feedback. We are currently running a development project aiming to lift our training content to a new level. Specifically, we want to support attendees after the training course with 'recap material' and 'advanced content' that covers topics above and beyond the course - just like the content you are mentioning above. Admittedly, this ongoing project doesn't offer you the assistance you need now. So in addition I have spoken to our Product Manager for 'Electrical' Products who will contact you soon to see if we can help support you further. Training is the starting step of the journey, and we are keen to support you all the way through it. Kind Regards, Peter Harkness - Customer Experience Manager.
Advanced Part Modelling Training
- -
Visualize Professional Training
Well presented Visualise course I had a good day and learnt a lot
Advanced Part Modelling Training
Another very good course with a decent structure and useful content. Owen the instructor was helpful and knowledgeable and was able to provide a reasonable pace to suit a mixed ability group.
Support
Customer support have helped me out a few times, what they couldn't bring to a conclusion on the phone, they either dialled on to my machine or took the file away to sort.
Great guys and great service.
PDM Professional Training
Instructor was very experienced and able to answer all the questions I had.
Essentials Training
Very informative and engaging, course moves at a good speed. Very recommended for SOLIDWORKS beginners, essentials handbook was invaluable.
Sheet Metal Training
Best one yet
Visualize Standard Training
Always good knowledge of the software being trained
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