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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
I had a question, and the customer support engineer answered it.
Sheet Metal Training
Really good support and always felt satisfied with my questions being answered
Electrical Schematics Training
Very good.
Essentials Training
Helpful and knowledgeable, great course.
Support
The Support Engineer went through a number of options to try and resolve our issue.
In the end it turned out to be disc space on our server.
Visualize Standard Training
Good interaction helpful and understanding skills of people not too familiar with the computer generation.
Simulation Training
Good Instructor, very knowledgable.
Assembly Modelling Training
Tom W was a great trainer, who understood the subject well and was very supportive throughout the course.
Essentials Training
The instructor was very friendly, thorough and supportive. Led the course at a good pace that wasn't too slow, yet covered in depth all the key items.
Surface Modelling Training
Trainer was extremely competent with software and conveying of information.
Advanced Part Modelling Training
..........
Support
Very easy to contact support to obtain advice and a second opinion. Saves a lot of time and energy. Also a fresh pair of experienced eyes can look at the problem and think about alterative solutions. Love the screen share function where you can be shown different methods to overcome an issue.
Support
support were friendly and most helpful.
Support
Got the technical info I required straight away. Many thanks.
Support
Got straight to the issue & solved it in a couple of minutes
Essentials Training
Very knowledgeable. Information clearly expressed.
Essentials Training
very knowledgeable, and happy to discuss and answer our questions
Essentials Training
Friendly, Helpful and Knowledgable.
3D Printing with SLA
Well structured course with excellent visual aides and instruction book.

Very knowledgeable instructor, happy to recommend course.
Support
Very quick
Essentials Training
Instructors were very knowledgeable on the software and ran through the material at quick pace however they were always happy to brake off and help.
Advanced Part Modelling Training
I would recommend my tutor as he was patient, concise and always had the answer I was looking for. Top marks
Support
Adam was very efficient, friendly and communicated well.
My issue was resolved very quickly and calmly.
Excellent customer support
Essentials Training
Very Informative trainer, knew most of what we asked. When nick didn't know, he was quick to go away and get an answer for us when we were doing exercises.
Essentials Training
Excellent course - well structured and featured many different examples. Detailed user guide also proved very useful.
Essentials Training
Our trainer Rory keep the lessons interesting and clearly had a very extensive knowledge of the software.
Advanced Part Modelling Training
Our course instructor was very knowledgeable and did well to answer any questions, however I think the course instructor needed to be more engaging with the group. This could be through discussing, with the whole class, real world applications for the training or how people might use techniques for their line of work. Those who were slower with the training had help in clicking in the right places to complete the task, but there wasn't much explanation as to why the steps were important. The trainer could have been more vocal with the group and run through difficult bits on the board for the benefit of the whole class. I personally feel these training sessions need to give more than just clicking through the exercises in the book. The exercises are great and important but the course instructor is the one who should be talking and engaging about the application of these exercises, how they can be used in the real world, what problems you might encounter, what alternatives there may be e
Feedback Response: Hello, Many thanks for taking the time to supply this feedback. I agree with your comments that it is important to understand why you are using certain commands and why you would carry out the steps in such an order. Providing real world examples of where certain commands can be used is something that we actively encourage as we want our customers to get the most out of the training. Haven spoken with the trainer about this course, it does seem like the flow of the course was hampered by the different capabilities of the class and he didn’t get the chance to talk around the subject as much as he would have normally. I want to ensure we are providing courses which benefit our customers so I will follow up with you personally to discuss further.
Kind Regards Julie Weir Training Manager
Support
Josh,Gordon & Iain all excellent.
Essentials Training
I was more interested in fabrication than machining/3D printing
Feedback Response: Hello Pearse, Many thanks for providing this feedback. The Essentials course is a great way of getting up to speed with SOLIDWORKS and covers an introduction to part, assembly and drawing creation. Typically our customers would begin with this course and move onto fabrication courses including Sheet Metal and Weldments. These are further courses we offer and perhaps are what you are looking for. I will follow up with you to provide further information on these courses and the other courses we offer.
Kind Regards Julie Weir Training Manager
Essentials Training
Jordon and Tom did a fantastic job of delivering the content of the course. They were able to pace the course to suit everyone from complete beginner to people with CAD experience.
Simulation Training
The course instructor was very helpful with questions I had asked and solving the problems I have had.The information I have learned on this course has been invaluable.
Drawings Training
Really nice and pleasant and I can see that normally I would have given him five stars, however it felt like he could have done with going through the new structure of the course a bit more thoroughly. All of the other training courses I have done with Soidsolutions seemed to run a lot smoother and less read out of the book.
Visualize Standard Training
Very pleased to have Benji for training for a second time. Very attentive and happy to help with all questions.
Support
Prompt, knowledgeable, polite... what more could you want.
Advanced Part Modelling Training
Exeter Trainer was excellent, good pace of teaching and good communication. Helped with any problems and was always good at using examples to explain concepts.
Essentials Training
Good product expertise, well explained and delivered at a lively pace. Large volume of examples to start on the course and work through afterwards.
Advanced Part Modelling Training
Very good training. The trainer went through at our pace and had time to go around to help. Overall one of the best training courses I've been one.
Support
thank you for very your help , John
Visualize Standard Training
The course instructor had depth of knowledge and was able to understand all questions and explained the software very well.
Composer Training
Definitely recommend, covered a good amount in one day course, easy to understand and follow. Very helpful
Essentials Training
Presented the course content in a clear and easy to understand manner. Helpful during end of chapter exercises, offering good assistance, hints and tips on the best ways to complete the tasks.
Support
Excellent assistance to resolve the issues I was having. Good advice provided for future simulations.
Composer Training
Very easy to understand, good at explaining concepts and willing to respond to questions.
Essentials Training
Alex our instructor was very knowledgeable and helpful with any questions we had. He showed some great stuff which has been very useful.
Drawings Training
Good, well structured course. Instructor, Oliver, was excellent.
Essentials Training
Our instructor Caitlyn was extremely knowledgeable, professional and helpful.
Support
Did not know what was causing the issue but tried to solve it and asked for help from his team.
Support
Dealt with my issue really quickly and efficiently
Essentials Training
The course instructor was great at explaining every essential piece of information we need at a good speed. Upon every question he had an in-depth explanation and was more than happy to show and explain off topic applications of the software.
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