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SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Composer Training
excellent course
Essentials Training
I found the training really helpful and interesting.
Essentials Training
The training was at a reasonable pace and well presented.
Essentials Training
The training was well prepared, and presented. Ryan was first class, the amount of students were so that there was always a 1:1 feel to the class.
Sheet Metal Training
Very clear and understandable.
Essentials Training
Very helpful and informative, went out of his way to explain short cuts.
Assembly Modelling Training
I was impressed by the technical knowledge of the instructor, but his instructing ability left a bit to be desired. He seemed to be in a rush to get finished as soon as possible. Page two of the book states ' The recommended minimum length of this course is 2 days' so why were we finished by 2.30 on day two?
Feedback Response: Hi David. Thanks for the feedback. I am really disappointed that what would otherwise have been a glowing review has been marred by behaviour that was easily avoidable. We focus on lesson planning and time management as part of the internal training offered to instructors and you correctly observe that our training content is designed to fill full days. We will contact you directly to understand more about your feedback, learn how best to support our instructor with further coaching, and ensure that you have had a proper and full learning experience. Kind Regards, Peter Harkness | Customer Experience Manager
Essentials Training
Good tutors
Simulation Fundamentals Training
Good subject knowledge but lack teaching skills.
Feedback Response: Hi Ade,Thanks for this feedback, we will contact you directly to understand more about the experience that has lead you to provide this feedback. We have a program of internal training and review for our instructors and will be quick to offer additional coaching or support if its required.
Kind Regards, Peter Harkness | Customer Experience Manager
CAM Standard Essentials
Trainer was easy to understand and was very helpful.
Pipe and Tube Routing Training
The course was arranged specifically for just a couple of people in a certain location so that we didn't have to travel for it which was brilliant.
Josh taught the material really well and i was able to pick it up quite quickly.
Surface Modelling Training
Knowledagble and helpful, a good teacher and nice guy all round.
PDM Professional Training
Alan, who delivered the training, was very knowledgeable and delivered it very clearly and at a good pace, he was excellent. The course content covered a large number of topics within PDM broken down into manageable sections with each building on the last.
Essentials Training
They had excellent knowledge and the ability to teach this knowledge to the group
PhotoView 360 Training
I turned up half an hour late but Owen found time to get me up to speed with the other trainee. Also got some good tips that will save me a lot of time in the future.
Composer Training
All good, perhaps some more prepared information for importing and processing larger assemblies to show the capability of the software. Good training facilities, knowledgeable trainer.
Essentials Training
Well presented and engaging course
Essentials Training
Course well organised, trainer knew his subject well, could have done with some more practice time for consolidation of what we were shown.
Drawings Training
Good training with a knowledgeable trainer. The lessons covered a vast range of topics and were in-depth. The trainer took the time to cover every example and help with queries.
Support
Sorted the problem straight out.
Simulation Training
Alex Campbell-Brunton was our course instructor and was very helpful. He ran at a good pace and was very helpful and clear with any problems I had. I will definitely book with SolidSolutions Warrington again for any future courses I will take. Thank you very much!
Essentials Training
Laid back teacher who was very helpful and helped when asked, nice atmosphere and being the only girl wasn't an issue.
Composer Training
The course covered a lot of details within the two days and it didn't seemed rushed. It was a decent pace and did very well to answer the queries raised within the limits of the software. I would recomment this location and course to anyone wanting to learn SOLIDWORKS Composer.
Support
Leopold was very helpful, knew exactly what needed doing and resolved the issue fast and well.
Support
Quick response and helpful.
Support
It is !!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Great training and very helpful with problems encountered through using the software.
Essentials Training
I found the course material very well structured, and delivered very competently at an ideal pace.
CAM Standard Essentials
Good training, Jassim was knowledgeable and very helpful.
Support
My issue was fixed verbally while on the phone, specific and efficient. Very accommodating and happily ready for me to call back if I had any further issues.
PDM Professional Training
Tom went through the course at an easy to follow speed, gave useful hints and extra pointers when he felt the need to. He allowed time for you to find and correct your own mistakes made in the exercises, giving a hint here and there if necessary. He also took into account a company specific situation and pointed out areas most suitable for change. Did not just leave us to our own devices at lunch and remained engaging with us all day, overall he was an enjoyable and gracious host.
Support
Very good
Essentials Training
A very productive 4 days which I’ve learnt a huge amount - very professional training
Essentials Training
Great class, good teacher, went through everything well and was always there to help if i got stuck at a certain point.
MBD
Great training course Jassim Alali was very helpful.
Electrical Schematics Training
Our course instructor was Dave Ashford an expert in his field and could answer all queries.
Lovely new training centre much nicer than the old one, polite helpful staff.
Essentials Training
Fantastic training session led by Nick. The teaching method well fitted my expectations. Nick came through as a competent and well prepared mentor -guided us through more complex tasks but still letting us use newly gained skills. I will most certainly recommend the training to others.
Support
5x
Support
I sent an email with an assembly file asking how it was created as I couldn't edit the file. The email was sent to another person who kept asking question that could have been answered by reading the original email. I got the response that the file couldn't be edited, which I knew. I still never got an answer to my original question.
Feedback Response: Hi Les. Thank you for your feedback in this matter. We are sorry that you felt that our service was not helpful to you in this case. I have looked into the case to see how we might have improved this experience and found that you initially reported this issue to one of our sales representative. Our sales representative then sent it through to our Support engineer who agrees that he misread your email and requirements. For future reference, you can contact our support desk by emailing questions to Support@solidsolutions.co.uk and our support staff will pick this up immediately. I will call you to discuss the question you have raised. Keith Smith Customer support Manager
Support
Very knowledgeable and professional, curred the problem. However, it did happen again this morning after we thought it had been cured.
Essentials Training
Excellent training course, brilliant instructor.
Essentials Training
Spencer was absolutely fantastic and very understanding to the levels of experience on either side of the spectrum. He made the course content easy to follow as well as helping those with more experience understand new areas of the software.
Educational- CAD Essentials Training Part 1
Explained processes and procedures in detail at a pace I could follow and understand.
Support
Robert talked through a SW drawing corruption and related problems saving to the network. We worked together via screen share very patiently, and resolved a number of queries.
Support
Had a problem with downloading a service pack for 2017. All sorted by engineer by remote. Thank you.
Essentials Training
A great learning experience, very informative.

Instructor was great
Support
The support engineer was very helpful and quickly got the information that I needed.
Support
Very helpful with quick responses.
Support
Useful, well informed and very quick to understand
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