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SOLIDWORKS Elite Specialists

SOLIDWORKS Customer Feedback

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Review Date
Rating
Product
Review Details
Assembly Modelling Training
Excellent training course once again. Keep up the good work!
Support
Friendly and helpful, as always.
Support
Very clearly explained the issue over the phone and followed up with an email explaining what had been said on the phone so i had something to refer to and make sure i followed the steps correctly.
Support
Problem solved very quickly and without fuss.
Flow Simulation Training
Our training instructor Fin is very good with teaching the SOLIDWORKS Flow Simulation training course. I am pleased with his skills and knowledge in this special technical area. I felt interested and kept concentration through the two day course. Now I am quite confident in using this premium simulation package.
Weldments Training
A well paced course, that covered everything well
Support
Very helpful and friendly, l was assisted through the installation and it was explained why things hadn't gone as I expected.
Support
The response time is good. Perhaps the guys could be a tiby bit more keen on placing enchancement suggestions to SOLIDWORKS.
Essentials Training
Whereas the course trainer was excellent, the pace of the course was a little slow. Improved differentiation would help in the course design so that it doesn't have to follow the speed of the slowest
Sheet Metal Training
very helpful, calm and encouraging
Visualize Standard Training
I think what could have been a really interesting course felt quite mundane, felt like a very long day, but I did already have most of the skills that were being demonstrated, so that was probably the reason. That being said, the trainer was very knowledgeable and I did learn things that I didn't know.
Feedback Response: Service rating : Thanks for taking the time to leave us some feedback. I guess it is tricky pitching the level of this course as it is introductory, but with content already available online, you may, as you say arrive with a lot of prior knowledge which can make it seem slow going. I guess it may be a difficult question to ask, but what sort of thing would you think could add more interest to the course- was it the example models being used, something missing in the content?
Any feedback would be appreciated as this is a course we have created ourselves so is open to modifications.
Thanks
Adam Hartles
Senior Applications Engineer

Product : Thanks for taking the time to leave us some feedback. I guess it is tricky pitching the level of this course as it is introductory, but with content already available online, you may, as you say arrive with a lot of prior knowledge which can make it seem slow going. I guess it may be a difficult question to ask, but what sort of thing would you think could add more interest to the course- was it the example models being used, something missing in the content?Any feedback would be appreciated as this is a course we have created ourselves so is open to modifications.

Thanks
Adam Hartles
Senior Applications Engineer
Assembly Modelling Training
Very capable and patient trainer who has a lot of content to cover in a short time.
Essentials Training
Very patient and a good communicator with good interpersonal skills
Support
Responsiveness !
Support
I assume this feedback request relates to a recent workflow/PDF creation problem. Provided good sound advice to help us find the route cause of a problem we were experiencing with PDF creation.
Support
I explained the issue and within a minute or so all was told and shown how to resolve.
Support
Very swift and helpful response. Problem sorted.
Support
Good support and knowledge but software problems mean that error still exists.
Simulation Fundamentals Training
very knowledgeable, and had a great understanding of the course.
Support
There is always someone available to talk through our issues and green share where required. Very knowledgeable staff who are able to pass queries on if not their specialty (which is rare) for prompt call back.
Advanced Part Modelling Training
Owen had the patience of a saint. Had to rush through the last lesson due to one member of the group not quite getting to grips with the basic elements of Solid Works which slowed things down a lot but Owen tried to keep the course moving forward whilst helping the chap who was struggling with it. Owen encouraged us to look into the certification days too which I will! A really helpful few days and will go back to the exercises that we brushed past.
Support
precise feedback on the potential solution
Support
Polite, quick, knowledgeable, and most important ..fixed my problem
Support
Kevin was very informative and performed some vital health checks on my computer to ensure i was getting the most out of the software.
Surface Modelling Training
Great trainer,use of on screen pointer very useful visual aid
Support
I got the answer I needed straight away
Support
Support provided was very professional, and all issues were resolved quickly.
PhotoView 360 Training
Gave a good overview of the topic and was able to answer all of my questions
Support
I had a licensing issue that was sorted out quickly and efficiently. Thank you Fin.
Support
Engineer helped me with my issue. Solidsolutions are always a great help and a pleasure to work with.
Support
Nothing much to say. Answered my query and got me working in under fifteen minutes.
Advanced Part Modelling Training
Chris was really knowledgeable about the software and was in a good position to help on any issues that anyone within the group came across. He was personable and approachable on any issue at all.
Support
My call was answered immediately and a solution found which was a download. After using some recommended software to fully unzip the download it ran perfectly well
Support
Resolved query in minutes, quick and very knowledgeable
Support
Hi, the reply was quickly and the best is the found a working solution for the problem. So, overall all good. Thanks.
Support
Very helpful with all of my problems and very patient continuing to work through until the problem is solved.
Support
Sameer was the support engineer that helped me. He spent a couple of hours on the phone to me and also looking at my screen. After the first installation failed he sat and watched the other one to ensure that it was setup correctly
Essentials Training
Rory is a great teacher - great pedagogy skills.
Essentials Training
The training session was very informative and the tutor was very knowledgeable of the SOLIDWORKS software. It was paced very well and the materials provided were very useful.
Support
Provided excellent service. From the support on the telephone the support staff knew exactly what problems I was suffering and informed me how to get things moving again at my end.
Support
Response to support request was very quick and detailed.
Support
4 starts overall but 5 stars to Harneel for sorting my problem out. He guided me through the process to achieve a successful outcome. The two previous members of the support staff were helpful but didn't get to the nub of the problem. That could be down to me not explaining the problem clearly. But, at the end of the day they all contributed to the solution. Thanks
Support
Prompt & excellent customer with all technical questions answered.
Support
Requested information supplied very quickly
Support
Excellent Support. The solution required 2 support calls as agreed at different times of the installation. Both engineers provided a easy to follow procedure providing a working solution.
Support
Good quick resolution
Support
My support engineer Dave was brilliant as is everyone at Solid Solutions
Essentials Training
Great training. Training was delivered at a pace we could all cope with. Plenty of individual support.
Support
Quick problem solving and great advice on what to do next time
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