Monday March 5, 2018 at 9:56am
We are proud to announce that Solid Solutions has been awarded the Feefo Gold Service award - an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
We are delighted to announce Solid Solutions have been awarded the Feefo Gold Service Award 2018!
What is Feefo?
Feefo are a global reviews platform who collect genuine customer feedback, aiming to help companies and brands listen and connect to their customers; giving them the tools to create better experiences, improve their products and grow their brand. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.
What is the Feefo Gold Service Award?
Trusted Service is awarded only to those businesses that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.Cadtek Systems Ltd met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.
Adam Hartles, technical manager at Solid Solutions commented: "This is now the 3rd consecutive year we have received the
Gold Service award from Feefo which is a testament to our technical team’s
determination to provide the highest levels of support and training to our
customer base. It is great to see the positive comments come in that can then
be passed to the individual who delivered the course or helped with the support
case. We really value customers taking time out to provide this feedback and
even on the rare occasions we receive not so positive reviews it allows us to
evaluate things and improve. We deliver a lot of courses, and help with a lot
of support tickets so it is great to see the quality is not compromised by the
Speaking on this years award, Andrew Mabbutt, CEO at Feefo, commented: The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’
This is an achievement we are extremely proud of and we endeavor to keep up the good work. Well done team!