SOLIDWORKS: How to Create an RX Without Video
View an interactive step by step guide below by pressing the play button below.
For the best experience view the guide full screen click here.
If you prefer the solution is outlined in text below.
1. In Windows access Start >
All Programs >
SOLIDWORKS 20XX >
SOLIDWORKS TOOLS >
SOLIDWORKS RX 20XX
2. This will open up the
3. Select the Problem Capture
4. Allow the System Information
capture to complete.
5. Ignore Step 1(Video), as we
do not require any video
unless the problem is
6. Select Package files now;
this will collect the
SOLIDWORKS logs of
your System and the
Crash, as well as any files
7. This will prompt you to save
the file, select somewhere
8. Send the file to email@example.com
and include a description of the problem and your contact information.
Please note that support is only available for customers with an active Solid Solutions subscription.
Once we have received the RX file and your information we will
endeavour to check the crash data and system information through as
quickly as possible. We will subsequently be in contact with you with a
resolution or at least a direction in which we can start diagnosing.