SolidWorks Technical Support FAQ's

TriMech’s Enterprise Solutions Team brings together experts from Adaptive, Forward Vision, Design Rule, Desktop Engineering, and Majenta Solutions Dassault Systèmes Division to form an elite solutions team.

The team's core function is to use their wealth of experience to deliver enterprise solutions from the Dassault Systèmes portfolio of products and solutions, including CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.

Explore the TriMech Enterpise site to find the full portfolio and more information on our offerings.

What is included in technical support?

Technical support comes in two forms:

1) Live support includes live technical support from your local SOLIDWORKS value-added reseller (VAR) who has been trained and certified by SOLIDWORKS to help you trouble shoot an array of technical issues.

2) Electronic support includes an abundance of resources all accessible online through the SOLIDWORKS Customer Portal. Electronic support includes access to the Knowledge Base, tech tips, help files, tech alerts, web casts, SR reporting and tracking, enhancement requests, and much more.

How do I create my company's drawing border in SOLIDWORKS?

Most common questions like this will be covered in the SOLIDWORKS courses, but if you need to get started before you can attend then there is a wealth of information available on the MySolidSolutions website.

How do I access technical support?

1) Call our Technical Support Team on 01926 333777 or email support@solidsolutions.co.uk

2) Visit the SOLIDWORKS Customer portal

Errors with older versions of SOLIDWORKS

If you're using SOLIDWORKS 2015 SP4.0 or earlier you may want to check this blog. Recent Windows Security updates can cause certain elements of SOLIDWORKS to not install correctly, this was resolved in SOLIDWORKS 2015 SP5.0.