Date Posted: Thursday 7 January 2016
Customer Support Manager- based from our Leeds Regional Office
Pickerings Lifts is one the UK’s leading and largest independent lift companies, providing maintenance, modernisation and new products for Lifts, Escalators, Loading Systems and Mobility businesses.
Through our exceptional and motivated people, we work as one team to deliver outstanding customer service, exceptional engineering and first-class workmanship.
With 160 years of experience, Pickerings Lifts is able to offer the ideal combination of expertise, skills, support and cutting-edge technology to design, install, maintain and repair your lift, escalator, loading bay and mobility equipment.
We have a requirement for an experienced Customer Service Manager with commercial focus and excellent Managerial skills to lead our Loading Systems Northern Operations Department from the Leeds region.
The candidate will be responsible for customer satisfaction, achieving budgets and managing a small team of staff and engineers covering the Northern and Scotland area of the UK.
Candidates must have a background in management in the Loading Systems sector, with extensive knowledge of Loading Bay applications such as Dock Levellers, Industrial Doors and Scissor Lift as a minimum. You should also have relevant qualifications along with an Engineering and/or Electrical/Mechanical qualification.
Previous experience of leading a team and customer relationship management within a service sector environment is essential.
The candidate must be fully IT literate with experience of quoting & processing repairs through a full cycle to completion. A full driving licence is also essential.
We also offer 25 days’ holiday, Bank Holidays, pension scheme and other employee benefit schemes.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation or disablement.
If you have not heard from us within 6-weeks of applying for an advertised position, please assume that you have not been selected for interview. We thank you for the interest you have shown in Pickerings Lifts.