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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
16 January 2021
Support
A follow up email was vet quickly generated and the4 required information was sent in a PDF VERY quickly, it was a massive help and dealt with in a very professional manner
15 January 2021
Support
Clear & detailed explanations provided. Helpful & friendly.
15 January 2021
Support
quick and efficient. explained things with a great manner.
14 January 2021
Support
Because he was !!!!!!!!!!!!!!!!!!!!
14 January 2021
Support
Outstanding support - no waiting. Instant help - If I'm struggling with something I don't bother googling it anymore, it's not worth the time and hassle. Ring them up - they show you on your own screen how to resolve the problem. Most support calls are done in a couple of minutes. Highly recommended.
09 January 2021
Support
Always get the best advice
04 January 2021
Support
Prompt response
04 January 2021
Support
very helpful and responsive
17 December 2020
Support
Approccio professionale e competente, in tempi rapidissimi
14 December 2020
Support
I am not sure if this particular review is for Josh or Mike but I would give them both 10 stars if it were an option. The support my team gets from these guys is always above and beyond. I get prompt responses with perfect solutions. These guys know the software better than anyone I have ever seen.
14 December 2020
Support
Prompt response with a clear answer to my question
13 December 2020
Support
good support.
10 December 2020
Support
quick response and very helpful
10 December 2020
Support
Fast and right
10 December 2020
Support
Was very helpful even stayed on the phone to discuss other issues i didn't feel rushed to get of the phone.
08 December 2020
Support
has gone the extra mile to get this issue resolved in a timley manner with the minimum interferance to our business
07 December 2020
Support
quick reply and sorted issue straight away. Thanks!
07 December 2020
Support
fast response, accurate. problem solved.
07 December 2020
Support
It answered my questions but didn't solve the issue
07 December 2020
Support
Had great in depth knowledge of the problem I had and was able to solve the problem in limited time. In the end we had to reinstall SOLIDWORKS 2020 but used Marks advice.
04 December 2020
Support
My email was answered very quickly and although the issue was not the contacts area he immediately passed me on to a second person who then got the support team to contact me with a straightforward solution that worked very well and was much appreciated.
01 December 2020
Support
I found the experience exceptionally good.
Thank you.
30 November 2020
Support
Quick response!
30 November 2020
Support
There was a very fast approach to identifying the problem and a solution was identified rapidly. It was clear the SOLIDWORKS Engineers were experienced and knew exactly where to look to solve the problem.
It only took one logon to rule out the issue being SOLIDWORKS and one suggested fix to fully resolve the issue.
30 November 2020
Support
Alex has been excellent in his response to the issue that we have been experiencing.
30 November 2020
Support
Swift response.
29 November 2020
Support
Chris Green, Elite Applications Engineer was most helpful, using fastsupport com assistance to sort my dialog box file reference. It works perfectly now.
Thank you Again, Chris.
26 November 2020
Support
Having come from a provide of CAD software to education over to SolidSolutions the clear different in expertise have been invaluable in technical support and advice on future products.
25 November 2020
Support
Jason promptly replied to my emails and resolved my issues, great customer service!! Its a pleasure to deal with people like him.
23 November 2020
Support
Great Great
23 November 2020
Support
Response rate was very fast but my issue was not resolved by them. I was able to identify the problem myself and informed them
20 November 2020
Support
quickly and efficiently resolved
16 November 2020
Support
Really lovely guy (Jamie Armstrong I think?) who helped me with my issue and fixed it with no stress! Thankyou so much!
16 November 2020
Support
Quick Response giving me the information that I require.
13 November 2020
Support
Various solutions offered which appear to have made an improvement to my SOLIDWORKS 2020 installation so far. As I have limited access to settings and such, now working directly with my company's IT contractors saving me from being the middleman.
13 November 2020
Support
He explained the problem and presented the solution very quickly and clearly.
09 November 2020
Support
My problem sorted itself out! We have no idea why I had the problem but the response from the team was excellent.
09 November 2020
Support
Quick response to the question, SSG are looking into to see if it can be done
08 November 2020
Support
looking to be advised on 1st driveworks assembly i have - wanted to understand a little more about how part sizes are calculated - not resolved, however further training required
Feedback Response:
Hi Nick. Thanks for providing some feedback from your recent support call. I am just looking at the notes in the system and the summary was that more items may need to be captured on your DriveWorks form to allow your design to be fully automated. I want to ensure there was nothing we have missed here or further information you needed from us. If there is please can you get in touch and we can have one of our team help you further.Thanks
Adam Hartles
Customer Support Manager
06 November 2020
Support
The support Engineer was patient, professional and accurate in his diagnosis of my issue. His calm demeanour helped to understand what was going on.
05 November 2020
Support
Very helpful!
02 November 2020
Support
5 stars explains itself
02 November 2020
Support
Answered my question first time without hesitation
30 October 2020
Support
very helpful as always
29 October 2020
Support
All good and sorted
23 October 2020
Support
Quick reply and clear response
22 October 2020
Support
I was sorted out in a timely manner. The support person really knew his stuff and was able to spot an anomaly in my installation files.
21 October 2020
Support
What appeared to be a big problem to solve the Support Engineer was able to easily resolve the issue. Gives you great confidence knowing you have the backing of good technical support.
19 October 2020
Support
Martin was clearly very experienced with the Toolbox and knew exactly what to recommend (and was also very pleasant to talk to!). He answered my questions very clearly and succinctly.
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