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SOLIDWORKS Elite Specialists

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
As usual, helpful and efficient
Support
Expert knowledge by Leo in finding a solution the problem
Support
The support engineer was very helpful and understood my needs and dealt with the problem quickly.
Support
Very helpful. Sadly it took a little bit longer to find the solution than anticipated.
Support
Excellent ongoing customer service to solve my support issues and highly knowledgeable engineers.
Support
Fine, issue sorted
Support
Tom McHale was able to identify and fix my problem immediately.
Support
Very helpful, thanks
Support
As always the support is 100% and helps get you back up and running with very short down time
Support
Couldn't sort the issue but put me in touch with the people who could
Support
Explained things very clearly at a good pace. Fit in so much in the time we had without it feeling rushed.
Support
The support was quick and accurate, it could not be resolved as it is a bug within the eDrawings software, but finding out the exact problem was great, many thanks.
Support
Helpful staff sorted my issue fast and did not think I was stupid for not being able to do it myself, Or at least did not show it if he did think it.
Support
The company had just upgraded all the computers and so we thought it be best to up grade the cad and cam software, well I had issues installing and upgrading but with one phone call and a lot of toing and throwing my end all was sorted quick and to a great standard.
Support
Very helpful and friendly service, knowledgeable made the experience easy
Support
Rapid response. Expert advice and rapid fix. Thank you.
Support
Friendly efficient returned my call on time, excellent sorted my problem out.
Support
My query and question was answered.
Support
Very helpful and helped with my inquiry, good job!
Support
Very helpful
Support
Rory was extremely knowledgeable and friendly! I felt like he went above and beyond to not only help me solve my problem but show me additional features in the software that could help me in the future.
Support
Solid Solutions support staff were efficient and expert as always. However SOLIDWORKS' response in sorting out the serial number issue was very slow - several days. We were lucky this was a less-used machine not one of our design ones in full-time use
Support
Very helpful and kind!
Support
very helpful and knowledgable.
Support
very clam and well spoken. Found very easy to interact and ask questions.
Support
Quick easy and helpful
Support
The service was prompt and precise.
Support
Good feedback on confirmation on the solutions to resolve issue
Support
Quick answer to question
Support
five stars
Support
Took a while to get to the solution an required admin rights.
Support
Requested help with loading 2019 SP5, engineer promptly dispatched USB stick with all the files on.
Support
Alex gave a full and comprehensive answer to my question,
Support
The training was really good. the lecturer was informative and engaging and tailored the course to the group, going into more details about the parts relevant to our work. A really useful 5 days
Support
Excellent support
Support
Issue sorted promptly and he did what he said they would do, when he said he would do it. Thanks Josh!
Support
Quick response and all sorted out problem.
Support
comprehensive explanation and guidance
Support
Great service and easy process
Support
great support.
Support
Response time is a bit slower than it used to be, which tells me they are either short staffed or the work load has increased, however the staff are still friendly and as helpful as they can possibly be.
Support
Great help from the team while doing a little work that isn't the norm for us here. Step by step guidance to help solve the problem that I was having.
Support
Problem quickly resolved. The support assistant explained the situation clearly so I was able to understand and take corrective action
Support
Even when I have a silly mistake solid solutions are willing to help.
Support
The support agent explained the way to do what I wanted - it is a shame that the software creators cannot make the system after all these years easy and logical to use with help prompts that make sense
Support
Quick & Easy
Support
problem fixed
Support
Quick response as always
Support
A good, well explained solution to more unnecessary complication found in PDM.
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