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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
19 April 2021
Support
Jason listened to what my issue was and suggested as I was having issues installing via the install manager/download that he we give me a link to download a full media set. Again due to policies and other network issues I was not able to download this at work. I did it from home instead. Once I had the media set on my PC the install went very smoothly without an issues. I am once again able to use SOLIDWORKS Composer.
Thank you
13 April 2021
Support
GOOD EFFECIENT SERVICE
12 April 2021
Support
Problem solved quickly and efficient in a professional and courteous manner.
12 April 2021
Support
knowledgeable
05 April 2021
Support
Very very helpful and skilled
30 March 2021
Support
Because , he showed all the required options and he was friendly.
22 March 2021
Support
5 stars for sorting the problem out, they lost a star for speed of getting back to me being a bit slow
21 March 2021
Support
Brilliant service, very knowledgeable and easily dealt with the problems I had
16 March 2021
Support
Every time i contact SOLIDWORKS Customer service i have dealt with outstanding people like Alex, Michael et al and they have resolved my problems in a quick and very personable manner, i could not recommend these guys enough
16 March 2021
Support
Resolved my issue promptly.
15 March 2021
Support
Solution provided gave the result we needed
15 March 2021
Support
Solution solved straight away, great thanks.
15 March 2021
Support
A really great response from Rory at SolidSolutions.
15 March 2021
Support
kept at it over a week to solve simulation problem
15 March 2021
Support
Great ongoing support and did all they could do to make sure the issue was resolved.
14 March 2021
Support
He deserves all 5 !!!!!!!!!!!!!!!!!!!!!!!!!
05 March 2021
Support
Expert sup[port and solutions
05 March 2021
Support
Very helpful as usual
02 March 2021
Support
Very helpful, patient and follow through with evidence and knowledge. No problem too small.
01 March 2021
Support
The help I received was very quick and effective.
27 February 2021
Support
Fixed the issue.
15 February 2021
Support
The support I received was excellent. The interaction was good. It helps when both people know what they are talking about.
14 February 2021
Support
Quick response to the topic raised
08 February 2021
Support
response to the needs
08 February 2021
Support
Very clear helpful instructions and received a prompt email with instructions.
06 February 2021
Support
5* support. Resolved the issue.
05 February 2021
Support
the support was excellent
answered the question and went beyond
05 February 2021
Support
Martin Green
05 February 2021
Support
Jass trained me on SW cam Pro over 4 days. He is very experienced and knowledgeable across the entire package. I had a tricky part with fixtures to machine and he went through it with ease. The support and service from SW is outstanding and although I used to think the years subscription was waste of money I have now changed my mind and will be renewing it annually.
26 January 2021
Support
Solved issue, provided insight into why it occurred, so can prevent it reoccurring.
25 January 2021
Support
Fast response and sorted the issue with one email.
22 January 2021
Support
Solved my issue very quickly without any hassle.
21 January 2021
Support
Ron Alec Alex
16 January 2021
Support
A follow up email was vet quickly generated and the4 required information was sent in a PDF VERY quickly, it was a massive help and dealt with in a very professional manner
15 January 2021
Support
Clear & detailed explanations provided. Helpful & friendly.
15 January 2021
Support
quick and efficient. explained things with a great manner.
14 January 2021
Support
Because he was !!!!!!!!!!!!!!!!!!!!
14 January 2021
Support
Outstanding support - no waiting. Instant help - If I'm struggling with something I don't bother googling it anymore, it's not worth the time and hassle. Ring them up - they show you on your own screen how to resolve the problem. Most support calls are done in a couple of minutes. Highly recommended.
09 January 2021
Support
Always get the best advice
04 January 2021
Support
Prompt response
04 January 2021
Support
very helpful and responsive
17 December 2020
Support
Approccio professionale e competente, in tempi rapidissimi
14 December 2020
Support
I am not sure if this particular review is for Josh or Mike but I would give them both 10 stars if it were an option. The support my team gets from these guys is always above and beyond. I get prompt responses with perfect solutions. These guys know the software better than anyone I have ever seen.
14 December 2020
Support
Prompt response with a clear answer to my question
13 December 2020
Support
good support.
10 December 2020
Support
quick response and very helpful
10 December 2020
Support
Fast and right
10 December 2020
Support
Was very helpful even stayed on the phone to discuss other issues i didn't feel rushed to get of the phone.
08 December 2020
Support
has gone the extra mile to get this issue resolved in a timley manner with the minimum interferance to our business
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