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SERVICES

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Provided all information that I requested in a timely manner.
Support
good knowledge and was happy to help with anything
Support
Quickly showed me what to do and allowed me to make most of the changes required - really helpful.
Support
Excellent feedback and support and well detailed response.
Support
Very helpful as always, sorted out a tricky problem. SS are very efficient and above all very knowledgeable.
Support
Very friendly, quick and efficient service
Support
Upon asking for a physical media copy of my latest product, the USB stick was on my desk within 2-days. A very speedy response with no hassle.
Support
Constant communication and effort put in to try and solve my problem.
Support
100% fantastic support and very polite

Keep up the good work guys!
Support
Very helpful. Installed CAMWorks 2019 with no problems. Thanks.
Support
Solid Solutions are always very friendly and always sort out any problem I throw at them. Absolutely recommend them to anyone.
Support
Quick response sorted my issue
Support
Jason, assisted me with determining the cause of the problem and a possible solution.
The solution works but the part is difficult as the remedy is is high ib the feature tree.
John
Support
We need to do some rendering and want to do it in Solidwork, Photoview 360. This was a starter to learn the whole process. Many thanks for all the help. Now need more practice and help.
Best Rgards Michael Docksey
Support
Lauren, was patient and thorouh at new software install
Support
Would recommend your representative to any one who would like to know more about SOLIDWORKS capabilities
Support
The support engineers were really good. They made sure to chase up to see if the problems had been resolved and worked with me to find the solution.
Support
Showed a genuine desire to resolve the problem
Support
Jordan was a great help, quickly realised where I made a mistake and was able to point me in the right direction and shown me how to fix my problem.
Support
VERY GOOD
KNEW WHAT HE WAS DOING
Support
Very informative and my problem was solved
Support
clear guided instructions and a friendly manner
Support
Quick response - accurate and extremely helpful, thanks guys
Support
Fast response and accurate information resolved issue
Support
Excellent. #Sorted out the problem in no time.
Support
Outstanding service, The support engineer exceeded my expectations.
Support
Quick response. Informative. Straight to the point and accomodating with direct links and assurance. Brilliant customer service!
Support
Quick response
Support
Very helpful.
Support
Knowledgeable, but sadly a manual not automatic solution.
Support
The support engineer on my call was extremely helpful - we couldn't solve the issue straight away so he went away and came back with a solution within an hour or so which was great.
Support
Was a great help, very patient and polite plus kept me in the loop of what was going on. I cant see any way the job could've been done better.
Support
Showed me very quickly how to achieve what I required.
Support
Solved the issue I had quickly and answered a question that I had for quite a long time.
Support
He was!!!!!!!!!!!!!!!!!!!!!!!
Support
Immediate response, clear understanding of the issue, identified it as a bug, checked that it was an known issue, added my name to the SPR, provided a work around, all within 5 minutes or so.
Support
Although Solid Solutions initially had some difficulty replicating the issue with their copy of PDM database, the instructions/advice did solve the issue.
I was pleased with the prompt response received from all of the Solid Solutions tech support staff
Support
Got the job done efficiently.
Support
Excellent service as always
Support
Quick and effective response.
Support
Jason tried everything to help and asked back if I am happy with the solution. Thanks again
Support
Great support again. Had a call back very quickly after I logged the problem and sent a file. Talked through alternative ways to resolve the issue and allowed me to quickly return to the client work.
Support
Cameron was very knowledgable and friendly when it came to solving my issue.
He spoke very clearly and his instructions were easy to follow, clear of any overly technical jargon.
The discussion and solution was a walk in the park.
I would not think twice to call SolidSolutions again!
Support
Excellent service.
Phone call answered very quickly, very friendly engineer who resolved my issue very quickly
Support
Had help from Gordan regarding Electrical Routing on SOLIDWORKS. He was really helpful and explained everything really clearly and answered all of my questions. Would highly recommend. I have however had other support engineers who have been less helpful / not sure of the solution.
Support
Excellent as usual.
Support
Really easy to use, seamless from their side in sorting out the issue on my computer
Support
After being shown a very complex part they were able to offer a range of ideas and potential solutions. They were happy to talk me through areas I was unsure about. The rep also checked with colleagues, whilst on the call giving me confidence that the best solutions were being identified.
Support
Very speedy resolution of problem.
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