Supporting Excellence
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SOLIDWORKS Elite Specialists
SOLIDWORKS Technical Support

SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Jason listened to what my issue was and suggested as I was having issues installing via the install manager/download that he we give me a link to download a full media set. Again due to policies and other network issues I was not able to download this at work. I did it from home instead. Once I had the media set on my PC the install went very smoothly without an issues. I am once again able to use SOLIDWORKS Composer.
Thank you
Support
GOOD EFFECIENT SERVICE
Support
Problem solved quickly and efficient in a professional and courteous manner.
Support
knowledgeable
Support
Very very helpful and skilled
Support
Because , he showed all the required options and he was friendly.
Support
5 stars for sorting the problem out, they lost a star for speed of getting back to me being a bit slow
Support
Brilliant service, very knowledgeable and easily dealt with the problems I had
Support
Every time i contact SOLIDWORKS Customer service i have dealt with outstanding people like Alex, Michael et al and they have resolved my problems in a quick and very personable manner, i could not recommend these guys enough
Support
Resolved my issue promptly.
Support
Solution provided gave the result we needed
Support
Solution solved straight away, great thanks.
Support
A really great response from Rory at SolidSolutions.
Support
kept at it over a week to solve simulation problem
Support
Great ongoing support and did all they could do to make sure the issue was resolved.
Support
He deserves all 5 !!!!!!!!!!!!!!!!!!!!!!!!!
Support
Expert sup[port and solutions
Support
Very helpful as usual
Support
Very helpful, patient and follow through with evidence and knowledge. No problem too small.
Support
The help I received was very quick and effective.
Support
Fixed the issue.
Support
The support I received was excellent. The interaction was good. It helps when both people know what they are talking about.
Support
Quick response to the topic raised
Support
response to the needs
Support
Very clear helpful instructions and received a prompt email with instructions.
Support
5* support. Resolved the issue.
Support
the support was excellent
answered the question and went beyond
Support
Martin Green
Support
Jass trained me on SW cam Pro over 4 days. He is very experienced and knowledgeable across the entire package. I had a tricky part with fixtures to machine and he went through it with ease. The support and service from SW is outstanding and although I used to think the years subscription was waste of money I have now changed my mind and will be renewing it annually.
Support
Solved issue, provided insight into why it occurred, so can prevent it reoccurring.
Support
Fast response and sorted the issue with one email.
Support
Solved my issue very quickly without any hassle.
Support
Ron Alec Alex
Support
A follow up email was vet quickly generated and the4 required information was sent in a PDF VERY quickly, it was a massive help and dealt with in a very professional manner
Support
Clear & detailed explanations provided. Helpful & friendly.
Support
quick and efficient. explained things with a great manner.
Support
Because he was !!!!!!!!!!!!!!!!!!!!
Support
Outstanding support - no waiting. Instant help - If I'm struggling with something I don't bother googling it anymore, it's not worth the time and hassle. Ring them up - they show you on your own screen how to resolve the problem. Most support calls are done in a couple of minutes. Highly recommended.
Support
Always get the best advice
Support
Prompt response
Support
very helpful and responsive
Support
Approccio professionale e competente, in tempi rapidissimi
Support
I am not sure if this particular review is for Josh or Mike but I would give them both 10 stars if it were an option. The support my team gets from these guys is always above and beyond. I get prompt responses with perfect solutions. These guys know the software better than anyone I have ever seen.
Support
Prompt response with a clear answer to my question
Support
good support.
Support
quick response and very helpful
Support
Fast and right
Support
Was very helpful even stayed on the phone to discuss other issues i didn't feel rushed to get of the phone.
Support
has gone the extra mile to get this issue resolved in a timley manner with the minimum interferance to our business
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