SOLIDWORKS Technical Support

SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
A follow up email was vet quickly generated and the4 required information was sent in a PDF VERY quickly, it was a massive help and dealt with in a very professional manner
Support
Clear & detailed explanations provided. Helpful & friendly.
Support
quick and efficient. explained things with a great manner.
Support
Because he was !!!!!!!!!!!!!!!!!!!!
Support
Outstanding support - no waiting. Instant help - If I'm struggling with something I don't bother googling it anymore, it's not worth the time and hassle. Ring them up - they show you on your own screen how to resolve the problem. Most support calls are done in a couple of minutes. Highly recommended.
Support
Always get the best advice
Support
Prompt response
Support
very helpful and responsive
Support
Approccio professionale e competente, in tempi rapidissimi
Support
I am not sure if this particular review is for Josh or Mike but I would give them both 10 stars if it were an option. The support my team gets from these guys is always above and beyond. I get prompt responses with perfect solutions. These guys know the software better than anyone I have ever seen.
Support
Prompt response with a clear answer to my question
Support
good support.
Support
quick response and very helpful
Support
Fast and right
Support
Was very helpful even stayed on the phone to discuss other issues i didn't feel rushed to get of the phone.
Support
has gone the extra mile to get this issue resolved in a timley manner with the minimum interferance to our business
Support
quick reply and sorted issue straight away. Thanks!
Support
fast response, accurate. problem solved.
Support
It answered my questions but didn't solve the issue
Support
Had great in depth knowledge of the problem I had and was able to solve the problem in limited time. In the end we had to reinstall SOLIDWORKS 2020 but used Marks advice.
Support
My email was answered very quickly and although the issue was not the contacts area he immediately passed me on to a second person who then got the support team to contact me with a straightforward solution that worked very well and was much appreciated.
Support
I found the experience exceptionally good.
Thank you.
Support
Quick response!
Support
There was a very fast approach to identifying the problem and a solution was identified rapidly. It was clear the SOLIDWORKS Engineers were experienced and knew exactly where to look to solve the problem.

It only took one logon to rule out the issue being SOLIDWORKS and one suggested fix to fully resolve the issue.
Support
Alex has been excellent in his response to the issue that we have been experiencing.
Support
Swift response.
Support
Chris Green, Elite Applications Engineer was most helpful, using fastsupport com assistance to sort my dialog box file reference. It works perfectly now.
Thank you Again, Chris.
Support
Having come from a provide of CAD software to education over to SolidSolutions the clear different in expertise have been invaluable in technical support and advice on future products.
Support
Jason promptly replied to my emails and resolved my issues, great customer service!! Its a pleasure to deal with people like him.
Support
Great Great
Support
Response rate was very fast but my issue was not resolved by them. I was able to identify the problem myself and informed them
Support
quickly and efficiently resolved
Support
Really lovely guy (Jamie Armstrong I think?) who helped me with my issue and fixed it with no stress! Thankyou so much!
Support
Quick Response giving me the information that I require.
Support
Various solutions offered which appear to have made an improvement to my SOLIDWORKS 2020 installation so far. As I have limited access to settings and such, now working directly with my company's IT contractors saving me from being the middleman.
Support
He explained the problem and presented the solution very quickly and clearly.
Support
My problem sorted itself out! We have no idea why I had the problem but the response from the team was excellent.
Support
Quick response to the question, SSG are looking into to see if it can be done
Support
looking to be advised on 1st driveworks assembly i have - wanted to understand a little more about how part sizes are calculated - not resolved, however further training required
Feedback Response: Hi Nick. Thanks for providing some feedback from your recent support call. I am just looking at the notes in the system and the summary was that more items may need to be captured on your DriveWorks form to allow your design to be fully automated. I want to ensure there was nothing we have missed here or further information you needed from us. If there is please can you get in touch and we can have one of our team help you further.Thanks
Adam Hartles
Customer Support Manager
Support
The support Engineer was patient, professional and accurate in his diagnosis of my issue. His calm demeanour helped to understand what was going on.
Support
Very helpful!
Support
5 stars explains itself
Support
Answered my question first time without hesitation
Support
very helpful as always
Support
All good and sorted
Support
Quick reply and clear response
Support
I was sorted out in a timely manner. The support person really knew his stuff and was able to spot an anomaly in my installation files.
Support
What appeared to be a big problem to solve the Support Engineer was able to easily resolve the issue. Gives you great confidence knowing you have the backing of good technical support.
Support
Martin was clearly very experienced with the Toolbox and knew exactly what to recommend (and was also very pleasant to talk to!). He answered my questions very clearly and succinctly.
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