Trimech-Main-Site-Group-Navigation Trimech-Main-Site-Group-Navigation Trimech-Main-Site-Group-Navigation Solid-Solutions-Group-Navigation Javelin-Group-Navigation Solid-Print-Group-Navigation 3DPRINTUK-Group-Navigation Trimech-Enterprise-Solutions-Group-Navigation Trimech-Enterprise-Solutions-Group-Navigation Trimech-Advanced-Manufacturing-Group-Navigation Trimech-Staffing-Solutions-Group-Navigation
With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
x
Search

SOLIDWORKS Technical Support

Customer Feedback

Feefo logo
We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
unhelpful
Support
Gareth was very helpful when I needed technical support, he was very quick to response. He explained how he identified my issue to help me learn where I went wrong.
Support
Support
Support
Support
Max was responsive, helpful, and polite. Obviously interested in our problem and finding a solution. Much appreciated.
Support
the best support and service I have ever received.
Support
Very polite and knowledgeable
Support
The support engineer was extremely helpful.
Support
Support
Support
Easy to understand and fast response
Support
The support engineer provided attentive, professional, and effective assistance throughout the process. They demonstrated strong technical knowledge, communicated clearly, and offered practical guidance that made resolving issues straightforward. Their friendly approach and timely responses created a positive experience. While additional proactive updates could further enhance support, their overall performance was reliable and efficient. The engineer showed genuine commitment to helping and delivered a high standard of customer service.
Support
took 3 weeks to get back to me
Feedback Response: Hi, thank you for taking the time to provide feedback here. We apologise for the long delay which was caused by a communication error at our end. I can see that we contacted you directly at the time to explain what happened and can confirm that since then steps have been taken to ensure this does not reoccur.

Many thanks
Ed Mellin
Customer Support Manager
Support
Support
My interaction with The Support engineer was via email. The support I received was very detailed and easy to follow and the solution worked well.
Support
Support
Support
support engineer explained all the steps they were going through and was very patient.
Support
Martin, was very quick to respond with the information I required.
Support
All of the team are amazing
Support
It took a little while to get to the root cause, however it was success in the end
Support
Ron Chappell - 10/10
Support
Support
Roger had a very deep knowledge of integration between Microsoft products & protocols.
Support
very good
Support
Romel Curame is very knowable, always answers fast. He really helps us to implement our reports efficiently.
Support
Feedback Response: Service rating : Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by the response to your query and have contacted you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager

Product : Hi, thank you for taking the time to provide feedback here. I am sorry that you may not have been satisfied by the response to your query and will contact you directly to better understand your feedback.
Many thanks
Ed Mellin
Customer Support Manager
Support
Support
Support
Support
As first response.
Support
Always great dealing with Jason
Support
Support
Support
Briliant service from Rocco
Support
Support
Support
Support
Very good and extremely supportive and patience.
knowledge of a work around of the issue was great.
Support
Answered my questions, gave me options and helped me understand how and why
Support
all explained step by step.
Support
Over the past few days I’ve had a few different ones. Each one as dedicated as the last, could not of asked for better help and support through my tasks, each hasn’t just helped the problem but shown how to prevent it next time, amazing patience and teaching from the staff 10/10.
Support
Support
Very knowledgable and helpful.
Support
Great Support, very efficient, solved my issue straight away.
Support
The Engineer was persistent in trying to find the solution however was beaten i need to do a re-install as last option
Support
Support
Very helpful and knowledgeable

 Solid Solutions | Trimech Group

MENU
Terms and Conditions | Privacy Policy | Modern Slavery Policy
©2025 Solid Solutions Management Ltd | Website by Zarr
Top