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SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Excellent and very speedy understanding of problem. Problem resolved quickly, and work-around of SOLIDWORKS Bug relayed very effectively.
Support
Explained this was just how the software was - no work around or suggestion to raise a Enhancement Request. This issue can mean late deliveries to clients where an eDrawing is a deliverable, frustrating in the extreme. Not Solid Solutions fault but definitely not sympathetic to the issue.
Support
VERY KNOWLEDGEABLE THANKFULLY!
Support
Always helpful
Support
Very fast response, resolved issue quickly.
Support
Always so professional and knowledgeable. An indispensable service to this industry
Support
A speedy and knowledgeable response
Support
Excellent service. Understood my problem and even though it was a tough ask stuck it out to complete and revive a struggling SOLIDWORKS version due to a windows update conflict. Well done.
Support
Called back as promised and although could not solve the problem due to the software offered viable solutions. Friendly and knowledgeable.
Support
I had a question, and the customer support engineer answered it.
Support
The Support Engineer went through a number of options to try and resolve our issue.
In the end it turned out to be disc space on our server.
Support
Very easy to contact support to obtain advice and a second opinion. Saves a lot of time and energy. Also a fresh pair of experienced eyes can look at the problem and think about alterative solutions. Love the screen share function where you can be shown different methods to overcome an issue.
Support
support were friendly and most helpful.
Support
Got the technical info I required straight away. Many thanks.
Support
Got straight to the issue & solved it in a couple of minutes
Support
Very quick
Support
Adam was very efficient, friendly and communicated well.
My issue was resolved very quickly and calmly.
Excellent customer support
Support
Josh,Gordon & Iain all excellent.
Support
Prompt, knowledgeable, polite... what more could you want.
Support
thank you for very your help , John
Support
Excellent assistance to resolve the issues I was having. Good advice provided for future simulations.
Support
Did not know what was causing the issue but tried to solve it and asked for help from his team.
Support
Dealt with my issue really quickly and efficiently
Support
Great support!
Support
Solved the problem (turned out I was being very stupid)

Couldn't ask for more.
Support
Great support and not condescending at all, which is brilliant.
Support
Fin came through as per usual, excellent support and quick to respond. Someone promote this guy, damn!
Support
Explained in depth a good solution to my problem
Support
Yes excellent, helpful, thanks
Support
Quick response as always, gave me the information that I needed
Support
prompt helpful response which fixed the problem.
Support
I havent had a chance to get a look at again yet
Support
Solved my user problem, answered my technical questions.
Support
Quick easy fix illustrated by Solid Solutions support engineer.
Support
Love learning the small ins and outs of SOLIDWORKS that I wasn't currently aware of.

It's great to be able to chat with an elite SOLIDWORKS engineer face to face.

I was only asking small questions but its made my work far more efficient.
Support
Sam Hughes, the Applications Engineer was really helpful in solving my questions about contact sets in FEA & others. Thank you so much Sam! Really appreciate..
Support
Response was good and quick, guy was helpful
Support
I was working on a complex assembly created by someone else and was finding life difficult to rectify some errors. The guys at Solid Solutions talked through the solutions. Much relief and time saved.
Support
CSE knew how to do this straight off (I had thought it obscure) and was able to advise me how to make it less laborious too
Support
Ben was extremely helpful and knowledgeable and helped solve a problem I had spent several days trying to figure out.
Support
My problem with the toolbox being unable to initialize was down to file locations and was quickly fixed.
Support
Stepped me nicely through a command workflow that never had used before, and showed me how to find such solution in the future. thank you for quick tips.
Support
Knowledgeable and helpful support engineers. Able to resolve our issues quickly.
Support
Very good
Support
Ended up with the support engineering creating and providing new form tool for our library. Thanks!
Support
Very knowledgeable chap, very helpful
Support
new exactly what to do.
Support
I was quickly connected with a support engineer with the right knowledge who was able to talk me through the explanation I needed.
Support
Really enthusiastic and helpful
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