SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Great support very knowledgable
Support
Thorough product knowledge and excellent support provided
Support
Simple and straightforward to contact. Timely response. Technical knowledge really good.
Support
I an not comfortable leaving bad feedback, but the truth is that my issue was not only not resolved, but I have had no explanation as to why. I have heard nothing back letting me know if my issue is even being worked on.
Feedback Response: Hi, thank you for taking the time to provide feedback here. There looks to have been a misunderstanding at our end so apologies for any inconvenience caused. I have reopened the support case and contacted you via email. If you require anything further please don't hesitate to get in touch.
Many thanks
Ed Mellin
Support Desk Manager
Support
Expected minimum info on my query... but didn't provided. mentioned Out of scope.
Support
Thorough investigation into our problem, with suggestions as to how and further improve things with offer of further help if needed.
Support
Good service. Thanks
Support
Recently request help on two occasions - both response time and help received was absolutely fantastic. Both issues now sorted. Personnel were really friendly and knowledgeable. Thank you.
Support
Quickly identified and solved the issue I was having
Support
The support engineer accessed my PC remotely and clearly talked me through the problem and also provided a few extra hints & tips.
Support
I had a fast, detailed and comprehensive response which gave me all of the answers I needed. Very impressed.
Support
Good response.
Support
Very quick to respond and fixed the issue immediately
Support
It was something I had forgotten I had done in a previous vue and that carried over into other views. I had set a "invisible" cutting plane in an earlier view and this carries over to other views. So when I was rotaing the model; parts where getting cut off and other parts appearing.
The support engineer kindly pointed out the error in my ways and all resolved.
Support
Very quick
Support
Contact was hardware related - was referred to simulation specialist who ran a trial in simulia.

Fantastic.
Support
Good support
Support
Catered to my request of helping through the means of email when my screen sharing ability was down. Also, was very helpful in explanations and different trials.
Support
Problem was quickly solved by remotely dialing into the computer to solve the install problem.
Support
Martin Green was able to quickly asses my needs and propose a solution.
Support
Each of the individual support engineers were excellent. I didn't like the fact that I had to talk to 6 different engineers for this one problem.
Support
very quick to email back and gave very helpful advice
Support
always a pleasure, never a chore
Support
Very knowledgeable and was able to provide all information required immediately.
Support
Great help
Support
I asked for something tricky and they helped me out.
Support
Quick initial response, came back with the detail I needed
Support
Solid Soltions support staff are some of the best in the industry. They are knowledgable of the products they support and if they do not know something they let you know that they will raise it with a colleague, and they do.
With this specific issue I was having, I have at least 3 different support engineers all brought their own expertise to the table.
Support
Very helpful and sorted out the problem.
Support
Well knowledgeable of the product and in particular the problem that I was having and ways around how it could be resolved.
Support
Quick response and quickly understood the issue even though it was not a standard feature of PDM and then they arranged for the outdated Add In to be revised so that it worked as needed again.
Support
As usual the engineer was excellent !!!!!!!!!!!!!!!!
Support
Solved my problem quickly and efficiently.
Support
Very helpful. Although my initial enquiry has not been resolved, I was helped to understand more about what I was trying to do
Support
We wanted to simply update our PDM standard from 2021 to 2022. Solid solutions said they wouldn't help us with this without a full days paid consultancy work.
I managed to figure out how to do it with our IT support, it involved running an install wizard and one update.exe file. Probably not a full days work.
While the representative I emailed was friendly and did his best to support, the fact that this service was not included is disappointing.
Support
Prompt and good backup service with technical issues
Support
Very helpful
Support
Very knowledgeable and supportive
Support
Very well explained and complete reply to my email, explainning exactly what I needed.
Support
This was a particularly intractable problem requiring a lot of investigation and suggestions for fixes. Solution was wasn't straight-forward, but recognise that there was a machine element to the issue which was out of Solid solutions control - hence why still given 5 stars
Support
Problem fixed quickly, thank you!
Support
The support agent was fast and courteous and did resolve the immediate issue (delete part of the drawing and do it again) but without identifying the root-cause.
Support
Adam was great. Explained everything very well and answered any questions I had.
Support
They were excellent and I could not expect more.
Support
Excellent phone call, perfect explanation of problem
Support
Quick and efficient
Support
Superb service as always. Quick to respond and very knowledgeable and helpful. Would highly recommend.
Support
Quick Feedback!
Support
Very prompt response from the team.

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