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SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Solidsolutions were really helpful when I had PDM issues whilst remote working.
Support
it was to the standard I expected,
Support
really quick and helpful response
Support
Always ready to help sometimes require a bit more product knowledge
Support
University bought additional 200 home use licenses to support students' work during the pandemic crisis, but somehow, it was not working well for them in the beginning. We tried quite a few different keys and eventually, students managed to install the software at home PCs.
There was a negative impact on the software credit (home use), although we have been using it for years on campus.
It was worth noting that the corresponding staff from the company was very supportive, and the reply was prompt.
Support
He was excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
The engineer was very precise and delivered exactly what I needed.
Support
Good, knew his stuff. Clearly has lots of experience.
Support
Brilliant support from Solid Solutions. They are very reactive and have always resolved any issues that I have had very quickly.
Support
Understood the problem and tried to solve problem
Support
Fixed what they could
Support
Learnt a lot, took it back to the company and replicated the most relevant parts of the training for the team to everyones benefit.
Support
Very helpful, followed up with questions.
Support
Responsive, offered good suggestions.
Support
The issue was solved quick.
Support
quick response and sorted the problem
Support
As usual the electrical support team are exemplary, I can't fault them, always willing to help and they do not ignore ongoing issues, they keep on top of them until they are sorted or have been elevated to a higher power for them to solve.
Support
first class support. No waiting for responses and very professional
Support
Problem was answered concisely & an additional suggestion was made for PDM - thank you!
Support
Contact was incredibly polite, friendly and professional, and was eager to assist in any way he could. Big shout to Amar Sagoo for being so helpful.
Support
Helpful, quick, Excellent
Support
Generally you're the best support with some of your engineers exception
Support
Quick response, clear advice
Support
They deserved 5 stars !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Quick to respond with solutions to the problem however they did not work. i think it would be better and save time from both sides if the support engineer could link to the computer to resolve the issue
Support
works brilliant, great understanding to what was require.
Support
Didn't' know the answer straight off but worked on the issue and fully resolved. Very professional and courteous.
Support
Cannot speak highly enough of the guys that supported me last week. Nothing was too much trouble and (especially Jon Hall) never gave up on finding a resolution to my problems.
Support
Grasped my explanation of the problem and then supplied a reference document to follow resolution
Support
Very clear & patient, and quickly solved the problem
Support
Great customer service! Always willing to help and resolve any issue.
Support
USUAL PROMPT RESPONSE
Support
Immediate Response from engineer. Solved problem and provided more insight to problem.
Support
Quick response as always, got the job done, fixed the issue with the Office to PDF task
Support
As usual, helpful and efficient
Support
Expert knowledge by Leo in finding a solution the problem
Support
The support engineer was very helpful and understood my needs and dealt with the problem quickly.
Support
Very helpful. Sadly it took a little bit longer to find the solution than anticipated.
Support
Excellent ongoing customer service to solve my support issues and highly knowledgeable engineers.
Support
Fine, issue sorted
Support
Tom McHale was able to identify and fix my problem immediately.
Support
Very helpful, thanks
Support
As always the support is 100% and helps get you back up and running with very short down time
Support
Couldn't sort the issue but put me in touch with the people who could
Support
Explained things very clearly at a good pace. Fit in so much in the time we had without it feeling rushed.
Support
The support was quick and accurate, it could not be resolved as it is a bug within the eDrawings software, but finding out the exact problem was great, many thanks.
Support
Helpful staff sorted my issue fast and did not think I was stupid for not being able to do it myself, Or at least did not show it if he did think it.
Support
The company had just upgraded all the computers and so we thought it be best to up grade the cad and cam software, well I had issues installing and upgrading but with one phone call and a lot of toing and throwing my end all was sorted quick and to a great standard.
Support
Very helpful and friendly service, knowledgeable made the experience easy
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