SOLIDWORKS Technical Support

Customer Feedback

Feefo logo
We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Quick and concise response
Support
all gooood
Support
Support Engineer logged on remotely after supporting over email and had the licensing issue sorted within 5 minutes
Support
Solved my issue
Support
great service
Support
Always very helpful
Support
Quick and Informative
Support
The engineers where fine, I have still not had my issue resolved by SOLIDWORKS
Support
The assistance was prompt, polite and well informed. The solution was made available within minutes
Support
The service was good. Thank you
Support
promt and good advices
Support
excellent first class service very professional and prompt in contacting after my request
Support
Well supported
Support
A rapid response to some concerns about graphical display quality providing a number of potential solutions.
Support
Excellent. Alex identified the problem and made the necessary changes to my computer registry.
Support
Answer to my query was spot on, talked through the problem and gave me a couple of options to solve it.
Support
Fantastic results.
We have now replaced the corrupt files and this has improved performance thought the office.
The engineers were very good at isolating and resolving the problem with little input from ourselves.
Support
Had a problem with the license renewal but within 1 hour it was all sorted
Support
Top Notch SWE Support.
Support
Great support as usual.
Support
always on hand with a quick answer. provide help out of the remit of the problem in hand.
Support
Clear, prompt, solution. Thank you Lauren McClelland!
Assembly Mates - Missing Sketch. Simple solution to a common mistake for 'Hide/Show Items' to find a sketch for mating an individual part in an assembly.
Support
Great Service
Support
Quick response, very helpful, problem sorted efficiently. Thanks!
Support
He came up with an answer to our problems and guided us through it for future work
Support
Again, quick response, gave me solution to my issue regarding not being able to check in after an upgrade to both PDM and a Windows upgrade which caused an issue
Support
He is excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Jamie was able to solve the problem.
Support
Helped resolve my issue very effectively - friendly, knowledgeable and empowered to do the necessary!
Support
The feedback received was prompt and very well explained. This enabled me to resolve the issue without uundue loss of time and energy.
Support
Solved the problem I had, that's all you can ask.
Support
Prompt, professional, friendly response. Problem solved!
Support
As usual, awesome job. Thanks
Support
Excellent support, got straight to the issue and resolved it.
Support
Superb support. Efficient responses to queries.
Support
Stefano was very good at dealing with the issue and finding the route cause of the problem
Support
I contacted SOLIDWORKS support to ask about a School student code and got a quick reply from the support engineer Jason Gale who confirmed that the code had been updated and promptly came back to me later with the new code, which I was able to pass on to students. Very happy with the support that is always provided, very helpful, prompt and efficient.
Support
Great help problem sorted well
Support
Sorted my problem out with speed and clarity, was a great experience thanks
Support
Superb one-2-one assistance with getting a demo thread created. Took design offline and responded promptly.
Support
Knowledge of subject = 10. Helpfulness = 10. Speed of response = 10.
Support
They tried v.hard but ultimately didn't solve the problem. It seems that the issue lies in a gap between Altium and SW and that SW software engineer have no way to leverage support from Altium, who don't support PCB connector as they didnt sell it !!
It seems convenient that our IT is blamed for the problem as that is not part of either problem.
Support
Fantastic Support, would highly recommend.
Support
Excellent rapid support, Jamie sorted my graphics problem within minutes!
Support
They were extremely helpful, answering all of the questions I had in a very timely manner, and provided all of the information we needed.
Support
The response via email provided a solution which resolved the issue we were having
Very happy with the response and the follow up
Support
Fast response, great communication, knowledgeable staff, issue resolved promptly.
Support
Rory quickly responded and didn't waste time in trying any fixes he wasn't sure of, also followed up swiftly after a solution was found.
Support
Excellent knowledge and helped me achieve what I was trying to do.

 Part of Solid Solutions Group

MENU
Top