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SERVICES

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Polite & Friendly, Mike went strait to the problem & sorted it without delay.
Support
He was professional and very patient explaining lots of thing to a complete novice.
Support
Sadly it is one of the limitations of SOLIDWORKS. If you split a face you have to add a duplicate decal to restore the isolated section.
Support
prompt response. always go the extra mile to help
Support
AS HELPFUL AS ALWAYS
Support
The support engineer was exceedingly helpful - much appreciated.
Support
Most efficient and professional and sorted out my problem quickly.
Support
Quick and helpful response to our technical queries.
Support
Admitedly this is probably not their fault, but it has taken three days to sort out my problem. Very friendly and polite staff though.
Support
Swift response and problem solved.
Support
ALL ROUND EXCELLENT SERVICE
Support
Very helpfull
Support
solved the issue quickly.
Support
Tom solved my problem within minutes and even give me a few other options to get the best tool path! Top work.
Support
Very easy to get on with. Very understanding of what we need and what would help us use the software better.
Informal approach which definatley. Makes it easier to take in what is being said and explained.
Thank You
Support
Really well explained answer. Took time to run through some more complex features. Very helpful. Would certainly tell a colleague or friend to ask for Will again.
Support
answer my question quickly and helpfully
Support
The support engineer got to a solution quickly and explained how I could fix the problem in the future.
Support
He was !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
A common reoccurring problem, but was recently resolved and been working well ever since.
Support
It's a great piece of kit & the chaps were very knowledgeable :)
Support
Steve had an instant solution to the problem and escalated it with sales immediately
Support
Service was the usual exceptional standard. Have been dealing with Solid Solutions for more years than i care to remember, its always been the same.
Support
Excellent response to my question regarding 2019 SP1 update. Go To meeting established the problem and problem was corrected. I was issued with further instructions to follow that were clear and actioned with no issues
Support
Quick, and easy to sort a problem with updating SOLIDWORKS many thanks to Rod.
Support
I asked a question and got a rapid and useful response.
Support
They back quickly with a work around to the problem. They also helped to fix the problem long term.
Support
Knowledgeable and friendly support staff who sorted our problem quickly
Support
fixed the issue, which was not being able to upgrade to a new service pack, but seemed to struggle, took time and kept going away for help and advice.
Support
not very sharp technically. he did not turn up on monday as he said he would.
Feedback Response: Hi Yohann. As per the email earlier, I appreciate your feedback and have passed on to the relevant team that look after the implementation services. Glad that this specific support issue is sorted though, and please get in touch with our helpdesk if there are any further questions that come up about the use of the PDM software for you and your colleagues.
Thanks
Adam Hartles
Customer Support Manager.
Support
Great help from Adam, Saved me hours of work with the use of configurations and Macros
Support
Quickly sorted out the issue. Excellent.
Support
Very helpful with the problem I was having running a flow simulation.
Support
Solved the problem over 2 different computers
Support
Guided me and explained the solution
Support
excellent support, helpful and informative.
Support
Only a simple problem but handled very well
Support
Chris solved my issue with 'Annotation Link varialbe / error' within 2-3mins!...not bad!
Support
The service provided by the applications engineer was excellant and resolved the problem quickly and efficiently.
Support
Telephoned your offices customer help, my query was solved within seconds, overall wonderful service and very polite and most helpful agent. Would certainly recommend your company to others.
Feedback Response: Hi Pat, many thanks for providing feedback to us. I appreciate the comments you have made and ensured the engineer you dealt with was sent your comments.

Kind Regards
Adam Hartles
Customer Support Manager
Support
Immediate response with the correct solution
Support
As usual excellent service and good advice from Customer Support. They could no have been more knowledgeable and helpful.
Support
He Was !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Speed of solution and support
Support
Very helpful and sorted problem
Support
Quick and satisfactory response.
Support
quick and professional
Support
Good service, helpful people. Happy customer.
Support
i don’t use SOLIDWORKS CAM very often so was buffled as to why it didn’t work when needed.
I tired the forum for answers and not finding what I wanted Solid Solution’s support was emailed about 10pm.
I not only got a response within an hour which I wasn’t expecting the help solved the problem straight away.
I hadn’t realised the support is 24hours and not just extended office hours.
Feedback Response: Hi, thanks for the feedback. It was myself that answered this query, and whilst I was online late at night and checking emails, I need to make it clear that we are not a 24 hours support service! A fair few of us put the odd late night in, but I wouldn't want your next use of our helpdesk to fall beneath expectations if we are unable to answer a query throughout the night. Our typical hours are 8am til 6pm, but as you have seen we may be able to help outside of these hours over email.
Thanks again for your replyAdam Hartles
Customer Support Manager
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