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With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
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SOLIDWORKS Technical Support

Customer Feedback

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Review Date
Rating
Product
Review Details
Support
The support engineer who handled my case was brilliant. With very little input they narrowed down onto exactly what I needed and delivered a solution within mere minutes with ample details so I could wrap up my incident right away. I am very thankful for the patient and detailed assistance!
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Support engineers are always on the ball . They know what they are doing and always sort out any problems quickly & efficiently .
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As always, very helpful.
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Support engineer was polite and quickly resolved the issue.
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Both support engineers performed well and worked through the issues quickly. (My apologies for missing your first call).
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Jess C.
Fast, professional and understanding.
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A prompt response. Helpful advice.
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Quick reply, Great at explaining. Remote log on feature is super
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Very quick response and follow up. The problem was resolved quickly.
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Great help always.
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Friendly, knowledgeable and helpful to resolve issue
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friendly, helpful and competent
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Patient & a superb listener. Quick and accurate understanding of the facts. First class social skills. A highly employable person. Problem solving skills, particularly at this level and in a technical field are extraordinarily rare, and credit to Solid Solutions for finding & deploying such first class people.
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very helpful
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Prompt response with a working solution, most appreciated.
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He was very good. He took time to understand the problem I was having and made sure I fully understood the cause and how to rectify it. He could not have been better. A definite 5* rating.
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Helpful and friendly, even though the issue was my own fault. Knew exactly how to fix it !!!
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helpful and knowledgeable
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Our support engineer was friendly, efficient and very helpful and very knowledgeable when dealing with our issue
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Extremely professional and helpful
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Dipesh - excellent, efficient and courteous. Kept me updated
Support

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