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SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Very good, knew his stuff
Support
Explained in detail what I needed to do (problem was with my IT setup)...and then followed up after call to check if all had gone okay.
Support
Excellent support provided.
Support
tried to be as helpful as possible but this time it was just a glitch/unknown problem solution
Support
Immediate response & quickly resolved my issue.
Support
Quick response and solution
Support
During my time here in BD I have worked with many of the support engineers who have always found a solution to my problem in a prompt, accurate and friendly manner.
Support
I needed a quick walk through of SOLIDWORKS "Compare Features" to verify a tooled design against my original.
Support
Very pleased with the assistance received
Support
Ready to give support and advice.
Support
I was having a great difficulty in installing SOLIDWORKS 2018, the toolbox file wouldn't install. I asked Solidsolutions for this file, which they sent.
Quick response.
Support
Responded promptly and efficiently
Support
Sorted my problem out in no time and most efficiently.
Support
friendly and very helpfull
Support
Very helpful
Support
the problem was quickly identified and solved accordingly.
Support
very helpful and friendly staff.
Support
very speedy and pleasant response. Very happy.
Support
Very quick response to my query which was itself resolved quickly.
Support
I was given very close help in trying to sort out the difficulty. I still have the problem which is my antivirus software not permitting the FlowSim solver to work. I have a work around now and will change when my contract runs out. However, the SS team members gave me every best advice and showed a detailed knowledge of the software package.
Support
Does exactly what it says on the tin :)
Support
Kept record and were available at 8.00am.
Support
Very happy. Your man is probably wondering why I'm so pleased. He used his ears, eyes and brains to maximum effect and not many people can actually do that.
Support
I knew this was a bug before I called and had just discovered the repeatable way to trigger it. I was a bit surprised to find out it had not been fixed as I have been aware of this since 2015. I mean does no one else in the world use this feature? Learning SOLIDWORKS is easy, it's finding where the tripwires, trapdoors and pitfalls are that take inordinate time.
I liked the email responses you gave, that's always a big plus and I was given a workaround, but it would have been nice to have a little example file.
Hopefully you could have an 'official' workaround library available - which is where you lose the 1/2 star.
Goods not bad though hey!
Happy New Year

Hi Adam
In response to your response I don't think I reported this at the time.
I first found this when I entered the 5th SWPUC on the forum but I don't think I fully understood it as a bug back then
https://forum.SOLIDWORKS.com/thread/205148?start=74
Feedback Response: Hi Rob, Thanks for providing feedback following your recent support call. I have looked into the escalation report (SPR) off the back of your call in and it appears the bug report was created new. Do you recall if you submitted this when you noticed it in 2015? I can see if there is a bug which exists already with similar wording, as it would be better to add your name to this one to increase its visibility with the developers. I shall get back to you if I find something.

Thanks
Adam Hartles
Customer Support Manager
Support
Excellent service. Helped with my problem straight away and a solution given straight away
Support
Very helpful sorting my problem out, and very proactive following up to check that everything is OK
Support
Always respond to needs,
cant always solve software glitches, but find workrounds often
Support
Fixed my DLL issue totally.
Support
Support Engineer was very informative, enabling us to make the right decision for the software requirements we needed.
He also kept us up to date on the progress for our software order and helped with the installation.
Support
Very helpful
Support
You always sort out any problems we have very quickly.
Support
Quick response and made significant effort to resolve issue.
Support
I have received excellent support from the Solid Solutions support team for a number of issues since I became an administrator for EPDM.
Support
He is !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
The support engineers would explain clearly what they needed to do to rectify the problem I was experiencing with the software.
Support
Thank you for the prompt resolution
Support
Quick response as always, gave me the details I required
Support
Great support sorted issues.
Support
SW 2019 remote install went almost fault free, the one hiccup was overcome using SW knowledge base.
Support
Dealt with my inquiry very well. Helped with importing various files into SOLIDWORKS.
Support
Resolved my issue, they even called me next to to check all work OK.
Support
I need to remove all Autodesk programs from a old PC, this took lots of attempts by the support engineer, who continuously stayed on the task.
Support
After struggling for many hours your technician sorted my problem in less than 5 mins
They also showed me easy ways how to do a couple other things I was struggling with
A very useful 15 mins - Thankyou
Support
My request was answered very quickly and I got the answers I was looking for very easily.
Thanks
Support
The support Engineer listened and understood our issue without a fuss and then acted promptly to get things up and running - professional.
Support
Excellent. just did what I asked for!
Support
Very helpful and polite.
Resolved the problem quickly
Support
Provided correct information as requested
Support
The response speed of their technical and customer support teams were impressive!
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