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SERVICES

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Hi - needed license number urgently all sorted without any fuss many thanks G
Support
Would give 6 stars given the option. Helpful and knowledgeable as per usual. Robert William was a gentleman.
Support
very prompt and helpful with solution.
Support
Customer support have helped me out a few times, what they couldn't bring to a conclusion on the phone, they either dialled on to my machine or took the file away to sort.
Great guys and great service.
Support
Very clear with the operator taking over my screen and showing me how to solve the problem
Support
Prompt, efficient solution.
Thank you
Support
Excellent communications and quick resolution of problem.
Support
Excellent!
Support
Quick and effective support.
Support
Great service - not rushed even when PC misbehaved
Support
I have always had a first class service whenever I have needed help.
Support
Chris Green was very helpful in helping me update SOLIDWORKS 2017 SP and installing 2018 on my PC using screen share and communicating via emails.
Support
All of the support team assist with quick response and clarity.
Support
Registered the download issue on the 4th June 2018 with SOLIDWORKS Technical Support (SSG Ref 974710) and then heard nothing back. The only response came from the off-chance of one of my colleagues speaking to a support representative from Solid Solutions. Once this had happened and the correct email address used the issue was solved very quickly and efficiently.
Feedback Response: Thank you for your feedback on this case. Feedback is very important to us in helping to improve our services. In this case, unfortunately, we sent our initial response to a wrong email address, for this we apologise. Keith Smith [Customer support Manager]
Support
Oliver was great, helped in everyway he could
Support
Very Helpful - Gots up and running very quickly.
Support
Steve has a very pleasant phone manner and fixed all the Issues I had very quickly and efficiently, whilst explaining the reason for the adjustments made. Even commented how impressed he was with my data cards during the remote access.
Support
Very friendly and listened well to the problem but took a few goes to understand what needed done.
Support
Excellent response to quite an obscure problem. Sent a file to support and got a solution within a few working hours
Support
Had a prompt reply after making a submitting a query.
Support
A tricky support question that was answered quickly and accurately.
Support
As I am approaching my Dotage, and 20 years have passed since I last used SOLIDWORKS ( I bought 5 seats for my then Engineering Business in the mid 1980's ) I was very impressed with the way that Kevin helped me ( remotely) import a complex surface IGES file, and very soon after, I had managed to get my new part modelled up, and edited in SOLIDWORKS. Good Stuff!
Support
Prompt and concise reply
Support
There were a number of issues concerning cached data errors associated with the drawing. The solution was not immediately obvious but Lauren stuck with it, great job many thanks.
Support
Solved the problem within 3 minutes
Support
Fixed the initial licence problem first go.
Support
He sorted my problem out straight away
Support
Solved the problem & gave helpful suggestions
Support
Helped to install composer onto my laptop. Certainly quicker than i could have done as im not computer literate
Support
Top service. Very helpful.
Support
Very Good. Sorted a surface out for me
Support
Having not used SOLIDWORKS for 16 months accordingly I needed hand holding to Load, Set Up et-al SW2018 this was freely given without a hint of reluctance or impatience. Very satisfied with the Support provided and the additional advice re Animation training videos etc.
Support
Staff on the call desk are always very friendly and helpful, seek to help anyway they can.
Support
Excellent tutor even though quite young was very good.
Support
Gordon WEST was very accurate in the assessment of my problem and not only rectified that issue but went the extra mile to do some very useful “house keeping” too on old legacy files and their locations. Please advise
Support
Needed assistance. Got clear instructions and required file sent immediately
Support
Response from the support engineer was fast and accurate. And fixed the issue required.
Support
Very quick and answered my question.
Many thanks
Support
Helpful and knowledgeable. What more do you want from Support!
Support
absolutely brilliant - great communication and found a solution to my problem
Support
Great help as always
Support
Great course, well worth it, still lots to learn though.
Support
Fast to respond. listened to the issue. set up an online meeting and actively assisted in solving the issue.
Support
problem with SOLIDWORKS settings. quick response and explanation on how to fix it!
Support
knowledgable, relentless examination of the problem, thought laterally and offered further assistance to understand what caused it
Support
Very helpful and knowledgeable
Support
Superb, suggested two different ways to solve the problem
Support
Was going through several options on our drawing template to make our lives easier.

Some options worked fine but we needed an hand from Lauren to sort out the bits that we couldn't get working.

With her help we were able to see what we needed to do and change a few bits to get them working.
Support
Tried his best to help with a problem and raised an enhancement request with SOLIDWORKS.
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