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SERVICES

SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
Sorted the problem straight out.
Support
Leopold was very helpful, knew exactly what needed doing and resolved the issue fast and well.
Support
Quick response and helpful.
Support
It is !!!!!!!!!!!!!!!!!!!!!!!!!!!
Support
Great training and very helpful with problems encountered through using the software.
Support
My issue was fixed verbally while on the phone, specific and efficient. Very accommodating and happily ready for me to call back if I had any further issues.
Support
Very good
Support
5x
Support
I sent an email with an assembly file asking how it was created as I couldn't edit the file. The email was sent to another person who kept asking question that could have been answered by reading the original email. I got the response that the file couldn't be edited, which I knew. I still never got an answer to my original question.
Feedback Response: Hi Les. Thank you for your feedback in this matter. We are sorry that you felt that our service was not helpful to you in this case. I have looked into the case to see how we might have improved this experience and found that you initially reported this issue to one of our sales representative. Our sales representative then sent it through to our Support engineer who agrees that he misread your email and requirements. For future reference, you can contact our support desk by emailing questions to Support@solidsolutions.co.uk and our support staff will pick this up immediately. I will call you to discuss the question you have raised. Keith Smith Customer support Manager
Support
Very knowledgeable and professional, curred the problem. However, it did happen again this morning after we thought it had been cured.
Support
Robert talked through a SW drawing corruption and related problems saving to the network. We worked together via screen share very patiently, and resolved a number of queries.
Support
Had a problem with downloading a service pack for 2017. All sorted by engineer by remote. Thank you.
Support
The support engineer was very helpful and quickly got the information that I needed.
Support
Very helpful with quick responses.
Support
Useful, well informed and very quick to understand
Support
Solved my issue very efficiently
Support
Very professional, what was a tricky problem was sorted out, with no repeat of the problem.
Support
Assisted quickly and professionally with problem
Support
Very helpful and efficient.
Support
Communication. Create a possible solution.
Support
The service was very good with excellent aftercare.
Support
Its better than speaking to the Samariton's when you have a problem!
Support
Awesome as always from SS :)
Support
Got straight to the issue
Support
As always the matter was resolved very quickly and the reasons why the error occurred explained.
Support
Kevin Moore was very supported on the course and help full with sorting problems we found.
Support
Directory hang-up from previous SW Installation
Support
The helpline phone was answered extremely quick and Richard was very able to sort the Pack and Go problem dispite not being able to remote access my pc.
Richard also sent a follow up email on why he was not able to remote access my pc which was down to my ISP blocking a 3rd partly access website/software and nothing to do with him or my pc.
Support
..
Support
Resolved my issue promptly.
Support
They were very helpful, and certainly went beyond mere tech support
Support
Exceptional. I have run out of superlatives to describe. The support engineer resolved a problem I have had for 5 years. They are not just great at SOLIDWORKS but great with IT skills.
I only wish I met the support engineer 5 years ago.
Support
Hi, Josh spent a long time trying to fix my problem. He took a copy of my files and tried to have a go for himself. After asking other support engineers came up with the conclusion that SOLIDWORKS will not actually allow you to do what I was trying to do.
Support
no
Support
Sam has given me top support this week.
Support
Yes I would recommend them. The service was quick and efficient.
Support
Simple and to the point
Support
Yes I would recommend them.
Support
Brilliant, prompt response to my problem. I was provided with a solution and back up and running within 30mins.
Support
The response time from all the guys at Solid Solutions is excellent and their knowledge is also excellent.
Support
Vey knowledgeable and patient when solving my probelms
Support
Understood problem, solved immediately with temporary file.
Support
SORT MY ISSUE VERY QUICKLY WITH EXCELLENT CUSTOMER CARE
Support
Solution found and explained well.
Support
Extremely prompt response and resolution to my issue
Support
Very quick and efficient response, big thanks to Michael
Support
Hi - needed license number urgently all sorted without any fuss many thanks G
Support
Would give 6 stars given the option. Helpful and knowledgeable as per usual. Robert William was a gentleman.
Support
very prompt and helpful with solution.
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