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SOLIDWORKS Technical Support - Customer Feedback

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Review Date
Rating
Product
Review Details
Support
My request was answered very quickly and I got the answers I was looking for very easily.
Thanks
Support
The support Engineer listened and understood our issue without a fuss and then acted promptly to get things up and running - professional.
Support
Excellent. just did what I asked for!
Support
Very helpful and polite.
Resolved the problem quickly
Support
Provided correct information as requested
Support
The response speed of their technical and customer support teams were impressive!
Support
Really good.
Support
I had an issue with SOLIDWORKS references and the engineer that i talked with was very helpful. As was late in the afternoon he had a look on the problem and came back to me the next day. Luckily i sort out the issue by myself in the meantime but the engineer came back to me with a solution to my problem first thing in the morning!
Support
Very attentive and tried to assist in every way they could
Support
Great support thanks
Support
assisted fully in the problems
Support
Speed and clarity of response were great.
Support
Very knowledge, friendly and competent, she took control of the PC found what she needed and fixed it very quickly.
Support
The support service from Solid Solutions quickly identify and resolve the issue we were having.
Support
Great help thanks!
Support
A real pleasure to deal with these chaps.
Support
I had a problem using the draft feature. The support engineer listened to the problem and then shared screens. After a few minutes she managed to find the solution. Great!
Support
clear answer and information about enquiry
Support
The support engineer I spoke with regarding advice on hardware for SOLIDWORKS was very helpful and gave me great practical advice which helped me resolve my hardware sourcing issues
Support
Michael was very quick to reply with the pointers I needed to fix the situation.
Support
My problem got storted quickly and the communication was great. Many thanks.
Support
Clear instruction without the need of a GoTo meeting
Support
As always the level of support you get from these guys is fabulous.
Support
I have to admire the patience and tenacity of the support engineers, as I probably need to call them at least once a fortnight to moan about the shortcomings of the SOLIDWORKS software!
Support
The support I've got for SOLIDWORKS PDM has always been great from SolidSolutions. Knowledgeable & helpful. More times than not, they've known exactly what I want or what the problem is & how to fix it or make it happen.
Support
Easy to talk to about my problem. Very understanding
Support
The SolidSolutions Engineers always find a way to any issues and the depth of knowledge in the team means there will be someone able to assist no matter what the issue or problem.
Support
I sent an email asking for some assistance with an issue. Within 5 minutes a service engineer was on the phone, sharing my screen and fixing the problem. Great service as always. I don’t call helpdesk too often but when I do it’s always quick and efficient service.
Support
it is!!!!!!!!!!!!!!!!!!!!!!!!
Support
Didn't answer my question. Managed to find the answer out myself
Feedback Response: I am sorry that we did not answer your question. We are invested in resolving our customers issues and would always advise that you contact us if the issue has not been resolved to your satisfaction. Regards Keith. Keith Smith Customer support Manager
Support
MY ISSUE WAS RESOLVED
Support
Excellent patience even though the call was right at the end of the day.
Support
Prohibitively expensive for a single user working alone trying to support industry. I used the helpdesk once last year......a pay-per-problem or no-claims-bonus would work best.
Support
Talk about going the extra mile. The extra mile again.
Support
Very clear & informative.
Support
The tech guy from solid solutions sorted my problem very quickly and handled my issue extremely professionally.
Support
Customer support engineer took the time to understand my issue and walk through the possible cause
Support
Resolved the problem. Excellent response.
Support
I appreciate the fast response to the emails. The level of knowledge was very high.
Support
very helpfull
Support
Culann helped me out with an unusal problem and was able to offer ideas for a possible solution.
Support
great as always - informed and helpful
Support
Problem sorted very quickly, well-recommended support service
Support
Excellent support. Following support from a Microsoft engineer who solved his problem but he also interfered with the registry deleting VB files which were essential for SOLIDWORKS. My SOLIDWORKS Premium is now up and running again.
Support
Support Engineer was very helpful and quickly offered a very effective solution to my problem.
Support
Sorted the problem straight out.
Support
Leopold was very helpful, knew exactly what needed doing and resolved the issue fast and well.
Support
Quick response and helpful.
Support
It is !!!!!!!!!!!!!!!!!!!!!!!!!!!
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