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With over 35 years of experience, the TriMech Group offers a comprehensive range of design, engineering, staffing and manufacturing solutions backed by experience and expertise that is unrivalled in the industry. The TriMech Group's solutions are delivered by the divisions and brands shown here, use the links above to visit the group's websites and learn more.
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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Support Team were excellence. Quick to engage, proactive to follow up, problems resolved
Support
Support
Speedy response and prompt resolution.
Support
Very supportive and good knowledge
Support
Support
Support
Mr.John Ashton
Support
Support
The communication was perfect, very timely and gave just the right level of information. Very happy with the support engineer.
Support
Support
Support
Support
Support
Great customer Service
Support
Support
Outstanding, a real Professional, knew exactly what he was doing.
Support
Very friendly and very helpful.
Support
Great interaction, very helpful.
Support
Support
Jason was very quick to respond to me and his help enabled me to solve my problem with little delay.
Support
Very helpful and friendly.
Support
As stated in my last reply - very friendly and helpful interactions from alex and lewys - especially alex since we had multiple conversations over the phone and he was patient and resourceful.
Support
Jason was very good & explained exactly what I needed to do.
Support
The support engineer was prompt, knowledgeable and accurate. I am very impressed that something I thought would take days took just minutes!
Support
Support
Very quick and thorough help. Solved my issue promptly and checked to see if everything was still ok.
Support
Helped promptly, very clear and friendly.
Support
Support
Very professional and helpful....everytime i call solid solutions support i learn something new. Thanks guys
Support
Helpful, quickly resolved the issue
Support
Just sent a link and told me to update driver.
I explained that we (I and the support desk) tried this to solve an issue some time ago and it caused more problems, so was rolled back. This was fobbed off. No solution was given.
Feedback Response: Good Morning, Thank you for taking the time to provide feedback. I have re-opened this case and one of our hardware team will be in contact with you this morning.
Thank you,

Michael Lawrence
Support Desk Manager
Support
Support
Support
The support engineers are always knowledgeable and happy to help.
No complaints, as you would expect them to be.
Support
Support
very good
Support
Mike was a great help. Quick response and detailed solution.
Support
Support
Excellent , Knowledgeable and patient support engineer.
Support
Support
Support
Support
Problem solved
Support
Very quickly found the problem and it was fixed promptly
Support
Mark and Jason were fantastic and resolved my issue swiftly.
Support
Support
Very efficient
Support
Franklin was very kind and patient. He tried different things to narrow down the issue and he didn't make me feel like I was the issue. Very happy to work with him :)
Support

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