UK - 01926 333777
ROI - 01 447 5224
01926 333777
SOLIDWORKS Elite Specialists

SOLIDWORKS Technical Support

The SOLIDWORKS support package includes full access to a wealth of resources made available from us including telephone support, online training videos, Launch Events, use of our unique MySolidSolutions add-in and access to our weekly webcast sessions delivered by fully certified engineers.
SOLIDWORKS 3D CAD
Contact Technical Support

Contact Technical Support

Every day at least 8 of our SOLIDWORKS engineers are on the support desk to ensure your call gets answered immediately. We don’t have an automated call routing system you get straight through to our engineers.

Contact Technical Support
Share My SOLIDWORKS Screen

GoToAssist

GoToAssist is our online support tool. It enables our support team to securely access your workstation to view and resolve issues. We can access your computer screen and show you exactly how to fix your problem.

Connect to GoToAssist
Transfer your SOLIDWORKS Files

File Transfer

Occasionally our SOLIDWORKS technical support team need data sets to further diagnose and solve your issues. This file transfer facility is a convenient and secure way of sending us SOLIDWORKS files.

Transfer your Files
SOLIDWORKS Web Help

SOLIDWORKS Web Help

The SOLIDWORKS Web help is an online version of the complete SOLIDWORKS help files including all What's New user manuals. Powerful search capabilities and comprehensive content make this a really helpful resource.

Go To SOLIDWORKS Help Portal
SOLIDWORKS Support 24/7

Access to self support facilities 24/7

Access the global SOLIDWORKS Knowledge Base 24hrs a day 7 days a week. The Knowledge Base (which is also used by our technical team)  allows you to troubleshoot issues outside office hours (8am - 6pm, Mon to Fri).

24/7 Technical Support
SOLIDWORKS Software Downloads

Software Updates

Download new versions and service packs of SOLIDWORKS. These downloads contain the SOLIDWORKS Installation Manager for the relevant version and service pack ensuring you keep up to date.

Go to Software Updates
SOLIDWORKS Hardware Advice

Hardware Advice

Selecting hardware to run SOLIDWORKS can be a challenging exercise. Where should you invest your money? Our expert technical team have created a comprehensive guide to help you select the right workstation to your needs.

Get Hardware Advice
SOLIDWORKS System Requirements

System Requirements

Up-to-date recommended system requirements for running SOLIDWORKS. Ensure you are always working with a SOLIDWORKS supported and optimised system for hardware, operating system and Microsoft products.

Get System Requirement Advice
My.SOLIDWORKS

MySOLIDWORKS

One Place To Connect, Discover and Share Everything SOLIDWORKS. MySOLIDWORKS helps you find answers to your questions by leveraging the power of the SOLIDWORKS Community and Support resources.

Go To MySOLIDWORKS
New Customers

New Customers

To introduce you to the wealth of materials and services included in subscription and to help you set up your product as quickly as possible, we have an easy-to-use infographic, telling you everything you need to know!

New Customers
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