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Maintenance Services

Professional Management of Your CAD Environment

Improve your team's SOLIDWORKS skills with bespoke Team Development services. From large assembly workshops to certification paths, ensure your team performs at its best.

What We Offer
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Why Outsource Your Maintenance?

Your CAD system is the heart of your engineering department - keep it beating smoothly without diverting your designers from their core work.

Risk-Free Upgrades

Our experts manage the entire transition to the latest SOLIDWORKS release, ensuring your data, settings, and custom templates are migrated perfectly without loss.

Minimised Downtime

We plan and execute installations to suit your schedule, significantly reducing the "offline" time for your design team compared to self-managed updates.

Eliminate IT Bottlenecks

Many IT departments aren't CAD specialists. We bridge the gap, handling the technical intricacies of SOLIDWORKS prerequisites and server-side configurations.

System Health Optimisation

As part of our maintenance check, we tune your hardware and software settings to ensure maximum stability and assembly performance.

Clean & Robust Installations

We prevent "install clutter" by performing clean, best-practice deployments that reduce crashes and unexpected software behaviour.

Convenience & Quality

Outsourcing maintenance ensures the job is done right the first time, giving you peace of mind that your team is working on a validated, professional setup.

Our Maintenance Offerings

We provide a structured approach to system longevity, from one-off annual upgrades to ongoing health checks.

Annual Upgrade Service

The Process: A full, managed transition to the latest version of SOLIDWORKS across your entire network.

The Result: A validated environment where all users are on the same version, with all custom properties and PDM workflows fully tested and operational.

System Health Checks

The Process: A deep dive into your current CAD infrastructure, checking registry settings, hardware drivers, and network bottlenecks.

The Result: A performance report and a "tuned" system that runs faster and crashes less.

Environment Migration

The Process: Expert help when moving your CAD data or PDM vaults to new servers or cloud-hosted environments.

The Result: A secure, verified migration that maintains full data integrity and reference links.

Your System, Managed by Experts.

Ready to ensure your next software upgrade is the smoothest one yet?

Request a Maintenance Quote
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Frequently Asked Questions

Why should we pay for an upgrade service when we have a subscription?

Your subscription gives you access to the software. Our Maintenance Service provides the expertise to install it correctly.

We handle the configuration of servers, clients, and templates, ensuring that the transition is seamless and doesn't disrupt your ongoing projects.

How long does a typical managed upgrade take?

This depends on the number of users and the complexity of your data (e.g., if you use PDM).

However, because we follow a proven, expert-led process, we typically complete upgrades in half the time it takes an internal IT team to figure out the requirements.

Can you perform maintenance and upgrades remotely?

Yes. Most maintenance and upgrade services are delivered effectively via secure remote access.

This allows us to work around your team’s schedule and minimises travel costs and on-site disruption.

Will our custom templates and settings be safe?

Absolutely. Preserving your "Master Environment"-including sheet formats, material libraries, and custom properties-is our top priority. We back up and validate these settings before any work begins.

Does this service include checking our hardware?

Yes. A core part of our maintenance check is ensuring your hardware, graphics cards, and drivers are on the certified list for SOLIDWORKS.

This significantly improves software stability and performance.

Can you help if we are moving to a new server?

Yes. We offer specialised Environment Migration services to ensure that when you move your data or PDM vault, all file references remain intact and your new server is configured for optimal CAD performance.

What happens if something goes wrong during the upgrade?

Because we are the experts who performed the installation, we can identify and fix issues immediately.

You won't be stuck in a "middle ground" between your IT department and tech support - we own the process from start to finish.

Can we use CAD Management Program credits for maintenance?

Yes. Many of our customers use their flexible credit pool to cover their annual upgrade or bi-annual system health checks, ensuring their budget is predictable and their systems are always current.